Experienced Customer Service Representative (BCP) - Remote Opportunity with careerzynith
Are you a customer service enthusiast looking for a new challenge? Do you want to join a dynamic team that values diversity, inclusivity, and employee growth? Look no further! careerzynith is seeking an experienced Customer Service Representative (BCP) to join our team of passionate professionals who are dedicated to delivering exceptional customer experiences.
**About careerzynith**
careerzynith is a global leader in customer experience (CX) solutions, helping the world's best-known brands improve their businesses through exceptional customer experiences, ongoing innovation, and cutting-edge technologies. Our mission is to be the largest customer service company in the world, in diversity and talent, and we're committed to achieving this goal through our unique culture.
**Our Culture**
At careerzynith, we're fanatical about our staff. We invest heavily in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. Our culture is built on the principles of diversity, inclusivity, and employee growth, and we're proud to be recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth."
**The Role**
As a Customer Service Representative (BCP), you will be the face of careerzynith, interacting with clients and customers via inbound calls and/or via the internet. You will be responsible for providing exceptional customer service, resolving routine problems, and maintaining a broad knowledge of client products and/or services.
**Key Responsibilities:**
* Interface with customers via inbound calls who have questions or concerns that require additional support
* Achieve specific support and resolution on every call
* Use script and/or probing techniques to determine customer needs and offer the most appropriate advice or service for particular situations
* Maintain broad knowledge of client products and/or services
* Work rotational shifts as needed
**Qualifications:**
* High School Diploma and/or GED
* Minimum 6 months of customer service experience preferred (or required)
* Live within 25-35-mile radius of our Rochester, NY site
* Strong PC knowledge and computer navigation skills
* Ability to work rotational shifts as needed
**What's in it for you?**
* Competitive salary reflecting our commitment to attracting the best
* Paid training and opportunities for monthly performance incentives
* 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
* Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more to support the community and the world
* Company networking and leadership opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness
* Opportunities for career growth and personal development through our range of FREE Learning and Leadership Development programs
**Why join careerzynith?**
* Join a global organization that values diversity, inclusivity, and employee growth
* Be part of a team that is passionate about delivering exceptional customer experiences
* Enjoy a competitive salary and benefits package
* Take advantage of opportunities for career growth and personal development
* Be part of a company that is committed to making a positive impact on the community and the world
**How to apply**
Ready to join our team? Click apply now and we'll be in touch soon!
Apply To This Job
**Equal Opportunity Employer**
careerzynith is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
**Eligibility to Work**
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
**Where Job May be Performed**
Currently, this position may be performed only in the states listed here.
**Mission**
Our objective is to be the largest customer service company in the world, in diversity and talent. We will achieve this goal through our culture.
**About us**
We are a unique company. We are fans of our employees, we help them develop constantly and achieve their professional objectives. We are a multinational leader that offers you infinite possibilities!
**Description of the company**
We stand out in a crowded world. We believe that experience is everything. To achieve outstanding results, we are altering the market by being totally focused on making our clients' businesses better. We bring together the brightest and most creative minds in the sector, cutting-edge technological solutions, proven experience in "design thinking," and centers that offer exceptional customer experiences. Our clients also notice the difference... greater customer loyalty, improved business performance, and differentiation in the markets. As a diverse and global organization, we have innovative and unconventional ideas and offer extraordinary customer experiences to almost 750 of the world's best-known brands. Concentrix. A passionate company driven by passionate people.
Apply for this job
**About careerzynith**
careerzynith is a global leader in customer experience (CX) solutions, helping the world's best-known brands improve their businesses through exceptional customer experiences, ongoing innovation, and cutting-edge technologies. Our mission is to be the largest customer service company in the world, in diversity and talent, and we're committed to achieving this goal through our unique culture.
**Our Culture**
At careerzynith, we're fanatical about our staff. We invest heavily in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. Our culture is built on the principles of diversity, inclusivity, and employee growth, and we're proud to be recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth."
**The Role**
As a Customer Service Representative (BCP), you will be the face of careerzynith, interacting with clients and customers via inbound calls and/or via the internet. You will be responsible for providing exceptional customer service, resolving routine problems, and maintaining a broad knowledge of client products and/or services.
**Key Responsibilities:**
* Interface with customers via inbound calls who have questions or concerns that require additional support
* Achieve specific support and resolution on every call
* Use script and/or probing techniques to determine customer needs and offer the most appropriate advice or service for particular situations
* Maintain broad knowledge of client products and/or services
* Work rotational shifts as needed
**Qualifications:**
* High School Diploma and/or GED
* Minimum 6 months of customer service experience preferred (or required)
* Live within 25-35-mile radius of our Rochester, NY site
* Strong PC knowledge and computer navigation skills
* Ability to work rotational shifts as needed
**What's in it for you?**
* Competitive salary reflecting our commitment to attracting the best
* Paid training and opportunities for monthly performance incentives
* 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
* Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more to support the community and the world
* Company networking and leadership opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness
* Opportunities for career growth and personal development through our range of FREE Learning and Leadership Development programs
**Why join careerzynith?**
* Join a global organization that values diversity, inclusivity, and employee growth
* Be part of a team that is passionate about delivering exceptional customer experiences
* Enjoy a competitive salary and benefits package
* Take advantage of opportunities for career growth and personal development
* Be part of a company that is committed to making a positive impact on the community and the world
**How to apply**
Ready to join our team? Click apply now and we'll be in touch soon!
Apply To This Job
**Equal Opportunity Employer**
careerzynith is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
**Eligibility to Work**
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
**Where Job May be Performed**
Currently, this position may be performed only in the states listed here.
**Mission**
Our objective is to be the largest customer service company in the world, in diversity and talent. We will achieve this goal through our culture.
**About us**
We are a unique company. We are fans of our employees, we help them develop constantly and achieve their professional objectives. We are a multinational leader that offers you infinite possibilities!
**Description of the company**
We stand out in a crowded world. We believe that experience is everything. To achieve outstanding results, we are altering the market by being totally focused on making our clients' businesses better. We bring together the brightest and most creative minds in the sector, cutting-edge technological solutions, proven experience in "design thinking," and centers that offer exceptional customer experiences. Our clients also notice the difference... greater customer loyalty, improved business performance, and differentiation in the markets. As a diverse and global organization, we have innovative and unconventional ideas and offer extraordinary customer experiences to almost 750 of the world's best-known brands. Concentrix. A passionate company driven by passionate people.
Apply for this job