Experienced Customer Service Representative (Annuities) - Remote Opportunity at careerzynith
As a leading provider of innovative technology solutions, careerzynith is dedicated to empowering businesses to thrive in a rapidly changing world. Our team of experts is passionate about delivering exceptional customer experiences that exceed expectations. We're seeking an experienced Customer Service Representative (Annuities) to join our remote team and play a vital role in shaping the future of customer service.
**About careerzynith**
careerzynith is a global leader in IT services, helping organizations modernize their operations and drive innovation across their entire IT estate. Our comprehensive portfolio of services spans business process outsourcing, insurance, analytics, and engineering, applications, security, cloud, IT outsourcing, and modern workplace. With a strong focus on customer satisfaction, we strive to deliver mission-critical IT services that meet the evolving needs of our clients.
**Job Summary**
As a Customer Service Representative (Annuities) at careerzynith, you will be responsible for providing exceptional customer service to our Brighthouse Annuity customers via telephone and/or email. You will leverage your strong communication skills, attention to detail, and problem-solving abilities to resolve customer inquiries and concerns in a timely and professional manner. This is a remote opportunity, and you will work from the comfort of your own home, collaborating with our team to deliver outstanding customer experiences.
**Responsibilities**
* Respond to customers, agents, and broker/dealers' requests via telephone or email, providing high-quality service for our Brighthouse Annuity customers who have insurance or other financial service products or benefit plans.
* Research and respond to questions regarding status updates, policy provisions of fixed and variable annuities, errors, application & contract discrepancies, and processing delays.
* Educate Financial Service Representatives on market requirements, processes, contract provisions, and annuity products and the client's website.
* Efficiently process transactions and track responses to ensure completion.
* Enhance and strengthen the relationship between the customer and Brighthouse Financial using strong communication skills, keen listening skills, and empathy.
* Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer's inquiry.
* Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal, and high-quality service skills.
**Required Qualifications**
* High School diploma
* 1-2 years of customer service experience
* Ability to work a shift during the hours of operation of 7:30 AM to 5:30 PM Monday – Friday; must be flexible in regard to overtime & shift worked, which may change based on business needs.
* Must obtain FINRA (formerly NASD) Series 6 license within 90 days of hire
* Outstanding customer service skills and dedication to providing exceptional customer care
* Exceptional listening and analytical skills
* Solid time management skills
* Ability to multitask and successfully operate in a fast-paced, team environment
* Must adapt well to change and successfully set and adjust priorities as needed
**Preferred Qualifications**
* Some college experience or a trade or professional certification
* Insurance or Financial Services industry experience or Product-specific experience
* Prior Call Center experience is preferred
* A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting, and marketing functions
* A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment
* Strong computer/keyboard skills as well as solid math, analytical, and problem-solving skills
**What We Offer**
* Competitive compensation package, including a salary range of $31,800 - $52,000 per year
* Comprehensive benefits program, including health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, and paid time off
* Opportunities for career growth and professional development in a dynamic and innovative company
* Collaborative and supportive work environment with a team of experienced professionals
* Flexible work arrangements, including remote work options
**How to Apply**
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We look forward to hearing from you!
**Equal Employment Opportunity**
careerzynith is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. If you require accommodations during the application or hiring process, please let us know.
**Recruitment Fraud Warning**
careerzynith does not make offers of employment via social media networks and never asks for any money or payments from applicants at any point in the recruitment process. If you are unsure about the authenticity of a job offer or recruitment process, please contact us directly.
Apply for this job
**About careerzynith**
careerzynith is a global leader in IT services, helping organizations modernize their operations and drive innovation across their entire IT estate. Our comprehensive portfolio of services spans business process outsourcing, insurance, analytics, and engineering, applications, security, cloud, IT outsourcing, and modern workplace. With a strong focus on customer satisfaction, we strive to deliver mission-critical IT services that meet the evolving needs of our clients.
**Job Summary**
As a Customer Service Representative (Annuities) at careerzynith, you will be responsible for providing exceptional customer service to our Brighthouse Annuity customers via telephone and/or email. You will leverage your strong communication skills, attention to detail, and problem-solving abilities to resolve customer inquiries and concerns in a timely and professional manner. This is a remote opportunity, and you will work from the comfort of your own home, collaborating with our team to deliver outstanding customer experiences.
**Responsibilities**
* Respond to customers, agents, and broker/dealers' requests via telephone or email, providing high-quality service for our Brighthouse Annuity customers who have insurance or other financial service products or benefit plans.
* Research and respond to questions regarding status updates, policy provisions of fixed and variable annuities, errors, application & contract discrepancies, and processing delays.
* Educate Financial Service Representatives on market requirements, processes, contract provisions, and annuity products and the client's website.
* Efficiently process transactions and track responses to ensure completion.
* Enhance and strengthen the relationship between the customer and Brighthouse Financial using strong communication skills, keen listening skills, and empathy.
* Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer's inquiry.
* Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal, and high-quality service skills.
**Required Qualifications**
* High School diploma
* 1-2 years of customer service experience
* Ability to work a shift during the hours of operation of 7:30 AM to 5:30 PM Monday – Friday; must be flexible in regard to overtime & shift worked, which may change based on business needs.
* Must obtain FINRA (formerly NASD) Series 6 license within 90 days of hire
* Outstanding customer service skills and dedication to providing exceptional customer care
* Exceptional listening and analytical skills
* Solid time management skills
* Ability to multitask and successfully operate in a fast-paced, team environment
* Must adapt well to change and successfully set and adjust priorities as needed
**Preferred Qualifications**
* Some college experience or a trade or professional certification
* Insurance or Financial Services industry experience or Product-specific experience
* Prior Call Center experience is preferred
* A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting, and marketing functions
* A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment
* Strong computer/keyboard skills as well as solid math, analytical, and problem-solving skills
**What We Offer**
* Competitive compensation package, including a salary range of $31,800 - $52,000 per year
* Comprehensive benefits program, including health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, and paid time off
* Opportunities for career growth and professional development in a dynamic and innovative company
* Collaborative and supportive work environment with a team of experienced professionals
* Flexible work arrangements, including remote work options
**How to Apply**
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We look forward to hearing from you!
**Equal Employment Opportunity**
careerzynith is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. If you require accommodations during the application or hiring process, please let us know.
**Recruitment Fraud Warning**
careerzynith does not make offers of employment via social media networks and never asks for any money or payments from applicants at any point in the recruitment process. If you are unsure about the authenticity of a job offer or recruitment process, please contact us directly.
Apply for this job