**Experienced Customer Service Representative – American Airlines Remote Customer Support**

Are you ready to embark on a journey of endless possibilities, both in and out of the workplace? Join the arenaflex family, and you'll soar to new heights, develop your skills, and become the best version of yourself. As you take off on a new adventure, you'll tackle challenges with ease and flexibility, mastering new skills and propelling your career while having a blast. Come and elevate both your personal and professional life, and get ready to take off! **Why You'll Love This Job** As a Customer Service Representative, you'll collaborate with clients in a friendly, efficient, and professional manner, providing top-notch support that exceeds their expectations. **Key Responsibilities:** * Issue, reissue, and refund traveler tickets * Book, ticket, and confirm flight reservations * Rebook travelers on oversold flights and during irregular operations * Perform traveler check-in and boarding tasks (excluding curbside), resolve oversold seat tasks, and issue upgrades * Issue vouchers and assist with arrangements for traveler accommodations, meals, and transportation; coordinate fueling and re-fueling * Perform traveler loading, including ticket lift and ticket lift/confirmation * Operate door readers/scanners and related tasks, including pre-boarding, observing/checking carry-on items, and gate line standards * Operate jetways/bridges for the purpose of boarding and deplaning travelers * Create boarding and departure gate announcements * Convey domestic/international flight records * Perform traveler service flight close-out procedures * Accept, check, and label travelers' bags at destination points, full-service ticket counters, and premium ticket counters * Maintain the schedule of the flight loading process * Perform customer service hands-on training * Process and complete credit card transactions at stands in the ticket counter area and activation stations * Assist travelers with self-service kiosk check-in and bag handling at ticket counters * Manage lines at ticket counter stands and ticket counters * Clear/confirm international reports at booths in the ticket counter area and activation stations * Accept and activate travelers' self-labeled bags at activation stations * Assist clients requiring special assistance or in-station; assist boarding, deplaning, and moving non-ambulatory travelers, special assistance travelers, as well as unaccompanied minors * Perform customer service work related to handling domestic flights and contractor/ground handling arrangements or agreements * Maintain regular and predictable attendance on site, including fulfilling any required overtime requirements. * Answer and assist during security and emergency situations * Provide connecting traveler gate information * Provide quality customer service in a professional manner and in accordance with American's standards. * Adhere to company policies, procedures, and performance standards. * Complete applicable training stages * Comply with federal laws (e.g. DOT, FAA, TSA) * Utilize various internal tools/systems, including during customer interactions * Wear uniforms as required by company policy * All You'll Need for Success: * Minimum Qualifications: + Education and Earlier Professional Training: - Bachelor's degree + Bilingual language skills required in certain areas + Valid, substantial driver's license as required by local authorities + Must meet FAA background check requirements to qualify for unescorted access badges to airport security identification display area (SIDA), if applicable + Must be able to obtain suitable airport power or possibly US Customs security identification, if relevant + Completion of a pre-employment drug screen, thorough background check, or possibly fingerprinting to meet company and security requirements + Must be eligible to work in the U.S. * Preferred Qualifications: + Training and Earlier Professional Training: - Working knowledge of Sabre or other Traveler Service System - Past face-to-face customer service experience - Working in a high-speed environment **What You'll Get:** Take off and take advantage of everything arenaflex has to offer: * Health Benefits: From day one, you'll have access to your health, dental, medical, and vision benefits to help you stay great. And that's just the beginning – we also offer virtual doctor visits, flexible spending accounts, and more. * Health Programs: We believe you should be your best self – that's why our health programs provide you with the right tools, resources, and support you need. * 401(k) Program: Available upon hire and, depending on the workgroup, company contributions to your 401(k) program are available after one year. * Extra Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more. **Join the arenaflex Family:** From the colleagues we hire to the clients we serve, care and diversity are the foundation of the powerful workforce at arenaflex. Our 20+ Employee Business Resource Groups are centered around connecting our colleagues to our clients, vendors, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world. Are you ready to feel an immense sense of satisfaction and fulfillment as you do your part to keep the world's largest airline running smoothly as we care for people on life's journey? Come and be yourself at arenaflex. Apply today and let's build the future together. Apply for this job