Experienced Customer Service Representative – Amazon Account Management
At careerzynith, we're on a mission to revolutionize the way we interact with our customers, and we're looking for a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our Amazon account management team, you will be responsible for providing exceptional support to Amazon's customer service team, while also strengthening relationships with our internal teams and driving business growth.
**About careerzynith**
careerzynith is a dynamic and innovative company that's making waves in the beverage industry with our unique approach to sustainable and healthy products. Founded in 2019, we've quickly become one of the nation's fastest-growing beverage brands, recognized for our commitment to excellence and our passion for creating unforgettable experiences. Our team is dedicated to promoting alternative art, music, and entertainment, and we're always looking for talented individuals who share our vision.
**Role Overview**
As a Customer Service Representative on our Amazon account management team, you will be the single point of contact for Amazon's customer service team, ensuring exceptional service and maintaining strong relationships while addressing inquiries and resolving issues efficiently. You will work closely with our Supply Chain team to proactively manage orders, optimize service, and anticipate availability of product. Your key focus areas will include:
* **Customer Centric Approach**: Serving as a direct point of contact for Amazon's customer service team to understand their needs and strengthen the relationship, while translating their needs to the careerzynith Key Account team and Supply Chain teams.
* **High Quality Communication**: Maintaining clear, professional, and concise communication with Amazon representatives and internal stakeholders.
* **Proactive Problem-Solving**: Proactively identifying and resolving potential issues in collaboration with internal teams to ensure smooth operation.
* **Timeliness & Efficiency**: Acting with urgency to meet deadlines, ensuring order processing activities are completed to prevent order delivery delays.
* **Reliability and Consistency**: Ensuring accuracy and detail orientation in all workflows to ensure process execution consistency for a streamlined customer experience.
* **Process Improvement**: Providing feedback and insights to improve workflows and enhance the overall customer experience.
* **Metrics Achievement**: Consistently meeting or exceeding performance metrics, including response time, resolution rate, and customer satisfaction scores.
**Key Skills and Qualifications**
* A minimum of 4+ years of relatable Customer Service experience
* Proven experience in a customer service or client-facing role previously working with Amazon or in a similar e-commerce environment preferred
* Exceptional verbal and written communication skills
* Strong problem-solving and critical-thinking abilities
* Previous experience working with an ERP (Netsuite) preferred, to access supply chain data
* Experience using a CRM system and other customer support tools is a plus
* Ability to work in a fast-paced environment and manage multiple priorities
* High attention to detail and organizational skills
* Team-oriented mindset with a proactive approach to challenges
* Deep comfort working in a remote role as part of a remote team
* Role may require overtime as needed to ensure customer coverage needs are always met
**What We Offer**
* Competitive salary range: $52,000 - $56,160 annualized
* Comprehensive benefits package, including:
+ Blue Shield medical plans with HMO (CA Only), PPO, and HDHP options (including an HSA)
+ FSA and Dependent Care FSA
+ Guardian dental and vision coverage
+ UNUM packages including life insurance, AD&D, disability benefits, and employee-paid options like accident, hospitalization, and critical illness coverage
+ 100% match of Empower Retirement contributions up to 4% after just three months
+ Student Loan Retirement Match
+ Wellness perks, including Headspace, ClassPass memberships, and a robust EAP
+ Nationwide pet insurance
+ 17 paid holidays, Flex PTO, and travel assistance
**Why Join careerzynith?**
At careerzynith, we believe that killer benefits make all the difference. We're a dynamic and innovative company that's passionate about creating unforgettable experiences for our customers. Our team is dedicated to promoting alternative art, music, and entertainment, and we're always looking for talented individuals who share our vision. If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now!
**Ready to Apply?**
If you're a customer-focused and motivated individual with a passion for delivering exceptional service, we encourage you to apply now! Please submit your application through our company website at [www.careerzynith.com/pages/careers](http://www.careerzynith.com/pages/careers).
Apply for this job
**About careerzynith**
careerzynith is a dynamic and innovative company that's making waves in the beverage industry with our unique approach to sustainable and healthy products. Founded in 2019, we've quickly become one of the nation's fastest-growing beverage brands, recognized for our commitment to excellence and our passion for creating unforgettable experiences. Our team is dedicated to promoting alternative art, music, and entertainment, and we're always looking for talented individuals who share our vision.
**Role Overview**
As a Customer Service Representative on our Amazon account management team, you will be the single point of contact for Amazon's customer service team, ensuring exceptional service and maintaining strong relationships while addressing inquiries and resolving issues efficiently. You will work closely with our Supply Chain team to proactively manage orders, optimize service, and anticipate availability of product. Your key focus areas will include:
* **Customer Centric Approach**: Serving as a direct point of contact for Amazon's customer service team to understand their needs and strengthen the relationship, while translating their needs to the careerzynith Key Account team and Supply Chain teams.
* **High Quality Communication**: Maintaining clear, professional, and concise communication with Amazon representatives and internal stakeholders.
* **Proactive Problem-Solving**: Proactively identifying and resolving potential issues in collaboration with internal teams to ensure smooth operation.
* **Timeliness & Efficiency**: Acting with urgency to meet deadlines, ensuring order processing activities are completed to prevent order delivery delays.
* **Reliability and Consistency**: Ensuring accuracy and detail orientation in all workflows to ensure process execution consistency for a streamlined customer experience.
* **Process Improvement**: Providing feedback and insights to improve workflows and enhance the overall customer experience.
* **Metrics Achievement**: Consistently meeting or exceeding performance metrics, including response time, resolution rate, and customer satisfaction scores.
**Key Skills and Qualifications**
* A minimum of 4+ years of relatable Customer Service experience
* Proven experience in a customer service or client-facing role previously working with Amazon or in a similar e-commerce environment preferred
* Exceptional verbal and written communication skills
* Strong problem-solving and critical-thinking abilities
* Previous experience working with an ERP (Netsuite) preferred, to access supply chain data
* Experience using a CRM system and other customer support tools is a plus
* Ability to work in a fast-paced environment and manage multiple priorities
* High attention to detail and organizational skills
* Team-oriented mindset with a proactive approach to challenges
* Deep comfort working in a remote role as part of a remote team
* Role may require overtime as needed to ensure customer coverage needs are always met
**What We Offer**
* Competitive salary range: $52,000 - $56,160 annualized
* Comprehensive benefits package, including:
+ Blue Shield medical plans with HMO (CA Only), PPO, and HDHP options (including an HSA)
+ FSA and Dependent Care FSA
+ Guardian dental and vision coverage
+ UNUM packages including life insurance, AD&D, disability benefits, and employee-paid options like accident, hospitalization, and critical illness coverage
+ 100% match of Empower Retirement contributions up to 4% after just three months
+ Student Loan Retirement Match
+ Wellness perks, including Headspace, ClassPass memberships, and a robust EAP
+ Nationwide pet insurance
+ 17 paid holidays, Flex PTO, and travel assistance
**Why Join careerzynith?**
At careerzynith, we believe that killer benefits make all the difference. We're a dynamic and innovative company that's passionate about creating unforgettable experiences for our customers. Our team is dedicated to promoting alternative art, music, and entertainment, and we're always looking for talented individuals who share our vision. If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now!
**Ready to Apply?**
If you're a customer-focused and motivated individual with a passion for delivering exceptional service, we encourage you to apply now! Please submit your application through our company website at [www.careerzynith.com/pages/careers](http://www.careerzynith.com/pages/careers).
Apply for this job