Experienced Customer Service Representative 2 – Driving Exams and Vehicle Services at careerzynith
At careerzynith, we're committed to providing exceptional service to the citizens of Indiana, and we're looking for talented individuals to join our team as Customer Service Representative 2s. In this role, you'll have the opportunity to make a real impact on the lives of Hoosiers by administering driving exams, assisting customers with titles and registrations, and providing top-notch customer service.
**About careerzynith**
careerzynith is one of the largest employers in the state of Indiana, offering a range of opportunities across 60+ agencies. We're proud to be a Top Workplace in Indiana, as recognized by our employees. Our mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency.
**Our Values**
At careerzynith, we're committed to fostering an environment where we:
* Invest in our employees
* Engage our customers
* Provide sustainable systems
* Embrace product innovation
**Role Overview**
As a Customer Service Representative 2, you'll be responsible for administering and evaluating driving exams, as well as assisting customers with titles and registrations. You'll evaluate customers' knowledge and ability to adhere to traffic laws in a calm and patient manner. When you're not facilitating exams, you'll be at the frontline, processing transactions for customers.
**A Day in the Life**
The essential functions of this role include:
* Administering skills tests and evaluating driving skills
* Assisting customers with vehicle/watercraft titles and registration needs
* Maintaining compliance with all laws of the State of Indiana relative to the operations, licensure, and registration of personal motor vehicles
* Attending training classes and/or taking certification tests as required
* Maintaining privacy of customer and all related records
* Substituting for Customer Service Representatives as needed
**What You'll Need for Success**
To be considered for this role, you must meet the following requirements:
* High school diploma or equivalent
* Must be 21 years of age or older
* Must possess a valid driver's license for at least the preceding 12-month period
* Free from at-fault motor vehicle accidents that have resulted in death or serious bodily injury
* Ability to travel up to 20% of the time to branch locations, training, or branch-related community activities
* Customer service experience
* Ability to relate tactfully, but decisively, to all types of people and situations
* Must be familiar with the operations of all types of motor vehicles
* Working knowledge of Indiana driving laws
* Top-notch communication skills
* A high level of critical thinking and the ability to troubleshoot
* Ability to process cash and card transactions
* Able to perform essential functions with or without reasonable accommodation
**Supervisory Responsibilities/Direct Reports**
This role may be utilized in a supervisory capacity based on agency needs.
**Benefits of Employment with careerzynith**
careerzynith offers a comprehensive benefit package for full-time employees, including:
* Three (3) medical plan options (including RX coverage) as well as vision and dental plans
* Wellness Rewards Program: Complete wellness activities to earn gift card rewards
* Health savings account, which includes bi-weekly state contribution
* Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
* Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
* Two (2) fully-funded pension plan options
* A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
+ 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
+ Up to 15 hours of paid community service leave
+ Combined 180 hours of paid vacation, personal, and sick leave time off
+ 12 paid holidays, 14 on election years
+ Education Reimbursement Program
+ Group life insurance
+ Referral Bonus program
+ Employee assistance program that allows for covered behavioral health visits
+ Qualified employer for the Public Service Loan Forgiveness Program
+ Free Parking for most positions
+ Free LinkedIn Learning access
**Equal Employment Opportunity**
careerzynith is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the careerzynith State Personnel Department at .
**Expected Salary**
The salary for this position traditionally starts at $31,668.00.
**Location**
New Albany, IN
**Apply Now**
If you're a motivated and customer-focused individual who is passionate about making a difference in the lives of Hoosiers, we encourage you to apply for this exciting opportunity. Click the link below to apply now!
Apply for the job now!
Apply for this job
**About careerzynith**
careerzynith is one of the largest employers in the state of Indiana, offering a range of opportunities across 60+ agencies. We're proud to be a Top Workplace in Indiana, as recognized by our employees. Our mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency.
**Our Values**
At careerzynith, we're committed to fostering an environment where we:
* Invest in our employees
* Engage our customers
* Provide sustainable systems
* Embrace product innovation
**Role Overview**
As a Customer Service Representative 2, you'll be responsible for administering and evaluating driving exams, as well as assisting customers with titles and registrations. You'll evaluate customers' knowledge and ability to adhere to traffic laws in a calm and patient manner. When you're not facilitating exams, you'll be at the frontline, processing transactions for customers.
**A Day in the Life**
The essential functions of this role include:
* Administering skills tests and evaluating driving skills
* Assisting customers with vehicle/watercraft titles and registration needs
* Maintaining compliance with all laws of the State of Indiana relative to the operations, licensure, and registration of personal motor vehicles
* Attending training classes and/or taking certification tests as required
* Maintaining privacy of customer and all related records
* Substituting for Customer Service Representatives as needed
**What You'll Need for Success**
To be considered for this role, you must meet the following requirements:
* High school diploma or equivalent
* Must be 21 years of age or older
* Must possess a valid driver's license for at least the preceding 12-month period
* Free from at-fault motor vehicle accidents that have resulted in death or serious bodily injury
* Ability to travel up to 20% of the time to branch locations, training, or branch-related community activities
* Customer service experience
* Ability to relate tactfully, but decisively, to all types of people and situations
* Must be familiar with the operations of all types of motor vehicles
* Working knowledge of Indiana driving laws
* Top-notch communication skills
* A high level of critical thinking and the ability to troubleshoot
* Ability to process cash and card transactions
* Able to perform essential functions with or without reasonable accommodation
**Supervisory Responsibilities/Direct Reports**
This role may be utilized in a supervisory capacity based on agency needs.
**Benefits of Employment with careerzynith**
careerzynith offers a comprehensive benefit package for full-time employees, including:
* Three (3) medical plan options (including RX coverage) as well as vision and dental plans
* Wellness Rewards Program: Complete wellness activities to earn gift card rewards
* Health savings account, which includes bi-weekly state contribution
* Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
* Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
* Two (2) fully-funded pension plan options
* A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
+ 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
+ Up to 15 hours of paid community service leave
+ Combined 180 hours of paid vacation, personal, and sick leave time off
+ 12 paid holidays, 14 on election years
+ Education Reimbursement Program
+ Group life insurance
+ Referral Bonus program
+ Employee assistance program that allows for covered behavioral health visits
+ Qualified employer for the Public Service Loan Forgiveness Program
+ Free Parking for most positions
+ Free LinkedIn Learning access
**Equal Employment Opportunity**
careerzynith is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the careerzynith State Personnel Department at .
**Expected Salary**
The salary for this position traditionally starts at $31,668.00.
**Location**
New Albany, IN
**Apply Now**
If you're a motivated and customer-focused individual who is passionate about making a difference in the lives of Hoosiers, we encourage you to apply for this exciting opportunity. Click the link below to apply now!
Apply for the job now!
Apply for this job