Experienced Customer Service Quality Assurance Senior Associate – Remote Part-Time Opportunity at careerzynith
At careerzynith, we believe that great things happen when our people work together to protect families and their belongings from life's uncertainties. For over 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. This position is designed to provide reviews on product knowledge and customer care call coaching to employees, ensuring adherence to customer interaction standard processes, transactional accuracy guidelines, regulatory compliance, and company policies within our contact centers. The role involves providing both verbal and written feedback regarding accuracy and competencies to employees and leadership, fostering a culture of continuous improvement and excellence in customer service.
**About careerzynith**
careerzynith is a leading provider of innovative solutions for protecting families and their belongings from life's uncertainties. With a rich history spanning over 90 years, we have established ourselves as a trusted partner in the industry. Our commitment to innovation, customer-centricity, and excellence has enabled us to stay ahead of the curve and meet the evolving needs of our customers. At careerzynith, we believe that our people are our greatest asset, and we strive to create a work environment that is inclusive, diverse, and supportive of growth and development.
**Job Summary**
We are seeking an experienced Customer Service Quality Assurance Senior Associate to join our team on a remote part-time basis. As a key member of our contact center team, you will be responsible for providing reviews on product knowledge and customer care call coaching to employees, ensuring adherence to customer interaction standard processes, transactional accuracy guidelines, regulatory compliance, and company policies. You will also be expected to influence and educate your peers by setting an example, providing direction, and generally raising the level of performance of others while on the job.
**Responsibilities**
As a Customer Service Quality Assurance Senior Associate, you will be responsible for the following key tasks:
* **Influencing and Educating**: Set the example, provide direction, and generally raise the level of performance of others while on the job.
* **Providing Feedback**: Provide feedback to peers and leaders, ensuring that quality and timeliness expectations are met.
* **Review Updates**: Provide review updates on quality and/or timeliness expectations.
* **Call Taking**: Take calls to maintain personal proficiency and to support office-level goals.
* **Client Relationships**: Build and maintain client relationships.
* **Calibration Meetings**: Attend and present at calibration meetings to achieve consistency in the review process.
* **Training Facilitation**: Facilitate training for new hires and rotational employees as required.
* **Timely Reviews**: Ensure timely reviews occur.
* **Trend Identification**: Identify trends and assist with specific training needs as requested.
**Requirements**
To be successful in this role, you will need to possess the following qualifications and skills:
* **Education**: A 4-year Bachelor's Degree (Preferred)
* **Experience**: 0-2 years of experience (Preferred)
* **Customer Centricity**: A strong customer-centric approach to service delivery.
* **Digital Literacy**: Proficiency in digital tools and platforms.
* **Inclusive Leadership**: Ability to lead and influence others in a diverse and inclusive environment.
* **Learning Agility**: Ability to learn quickly and adapt to changing situations.
* **Results-Oriented**: A strong focus on delivering results and meeting expectations.
**Benefits**
As a remote part-time employee of careerzynith, you will enjoy the following benefits:
* **Flexible Work Environment**: Work from the comfort of your own home or a designated remote workspace.
* **Opportunities for Professional Development**: Access to training and development programs to enhance your skills and knowledge.
* **Inclusivity and Diversity Awards Recognition**: Recognition for your contributions to creating an inclusive and diverse work environment.
**Why Join careerzynith?**
At careerzynith, we offer a unique opportunity to make a significant impact on our team's performance and customer satisfaction. As a Customer Service Quality Assurance Senior Associate, you will be part of a dynamic team that is committed to excellence and customer-centricity. You will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional service and making a difference in the lives of our customers.
**How to Apply**
If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch with you shortly to discuss your qualifications and experience.
Apply Now!
Apply for this job
**About careerzynith**
careerzynith is a leading provider of innovative solutions for protecting families and their belongings from life's uncertainties. With a rich history spanning over 90 years, we have established ourselves as a trusted partner in the industry. Our commitment to innovation, customer-centricity, and excellence has enabled us to stay ahead of the curve and meet the evolving needs of our customers. At careerzynith, we believe that our people are our greatest asset, and we strive to create a work environment that is inclusive, diverse, and supportive of growth and development.
**Job Summary**
We are seeking an experienced Customer Service Quality Assurance Senior Associate to join our team on a remote part-time basis. As a key member of our contact center team, you will be responsible for providing reviews on product knowledge and customer care call coaching to employees, ensuring adherence to customer interaction standard processes, transactional accuracy guidelines, regulatory compliance, and company policies. You will also be expected to influence and educate your peers by setting an example, providing direction, and generally raising the level of performance of others while on the job.
**Responsibilities**
As a Customer Service Quality Assurance Senior Associate, you will be responsible for the following key tasks:
* **Influencing and Educating**: Set the example, provide direction, and generally raise the level of performance of others while on the job.
* **Providing Feedback**: Provide feedback to peers and leaders, ensuring that quality and timeliness expectations are met.
* **Review Updates**: Provide review updates on quality and/or timeliness expectations.
* **Call Taking**: Take calls to maintain personal proficiency and to support office-level goals.
* **Client Relationships**: Build and maintain client relationships.
* **Calibration Meetings**: Attend and present at calibration meetings to achieve consistency in the review process.
* **Training Facilitation**: Facilitate training for new hires and rotational employees as required.
* **Timely Reviews**: Ensure timely reviews occur.
* **Trend Identification**: Identify trends and assist with specific training needs as requested.
**Requirements**
To be successful in this role, you will need to possess the following qualifications and skills:
* **Education**: A 4-year Bachelor's Degree (Preferred)
* **Experience**: 0-2 years of experience (Preferred)
* **Customer Centricity**: A strong customer-centric approach to service delivery.
* **Digital Literacy**: Proficiency in digital tools and platforms.
* **Inclusive Leadership**: Ability to lead and influence others in a diverse and inclusive environment.
* **Learning Agility**: Ability to learn quickly and adapt to changing situations.
* **Results-Oriented**: A strong focus on delivering results and meeting expectations.
**Benefits**
As a remote part-time employee of careerzynith, you will enjoy the following benefits:
* **Flexible Work Environment**: Work from the comfort of your own home or a designated remote workspace.
* **Opportunities for Professional Development**: Access to training and development programs to enhance your skills and knowledge.
* **Inclusivity and Diversity Awards Recognition**: Recognition for your contributions to creating an inclusive and diverse work environment.
**Why Join careerzynith?**
At careerzynith, we offer a unique opportunity to make a significant impact on our team's performance and customer satisfaction. As a Customer Service Quality Assurance Senior Associate, you will be part of a dynamic team that is committed to excellence and customer-centricity. You will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional service and making a difference in the lives of our customers.
**How to Apply**
If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch with you shortly to discuss your qualifications and experience.
Apply Now!
Apply for this job