Experienced Customer Service Parts Advisor – RV Industry Expertise Required
At careerzynith, we're passionate about delivering exceptional customer experiences that exceed expectations. As a Customer Service Parts Advisor, you'll play a vital role in serving as the primary point of contact for dealers and retail customers with parts-related issues, providing aftermarket sales and parts support. If you're a customer-facing professional with a passion for the RV industry, we want to hear from you!
**About careerzynith**
careerzynith is a leading manufacturer of high-quality recreational vehicles, dedicated to innovation, quality, and customer satisfaction. Our commitment to excellence has earned us a reputation as a trusted partner in the industry. As a member of our team, you'll be part of a dynamic and supportive environment that fosters growth, learning, and collaboration.
**Key Responsibilities**
As a Customer Service Parts Advisor, your primary responsibilities will include:
* Serving as the main point of contact for all parts-related issues from dealers and retail customers, responding and addressing inquiries with professionalism and expertise.
* Researching engineering drawings, charts, bill of materials, work orders, and network documents to provide accurate and timely information.
* Assisting dealers with part number research, price quotes, shipping options, part availability, status of existing orders, and change orders.
* Researching and creating special make item part numbers, descriptions, and build lists.
* Processing special order requirements for recalls, technical bulletins, product improvements, and warranty no-charge orders.
* Verifying accuracy and completeness of information on parts orders, demonstrating a broad understanding of all products for each brand.
* Communicating internally based on dealership and customer requests, and externally to convey information regarding parts availability and status.
**Experience and Knowledge**
To succeed in this role, you'll need:
* Customer-facing experience, with a strong track record of providing exceptional service.
* Prior high-volume call center experience is preferred, but not required.
* A manufacturing background is preferred, with knowledge of RV construction, processes, parts, and warranties, as well as Lemon Laws and recalls.
**Essential Skills and Abilities**
As a Customer Service Parts Advisor, you'll need to demonstrate:
* The ability to learn, grow, and adapt to an ever-changing product environment, including a broad range of company products and programs.
* A desire and ability to assess problem situations and respond appropriately in a professional manner.
* Strong communication skills, with the ability to mediate escalated issues and upset customers.
* Strong organizational skills, with the ability to prioritize multiple tasks efficiently while maintaining a positive attitude.
* Proficiency in Microsoft Office software, including AX.
**Work Requirements**
This role requires:
* Sitting, standing, and working in front of a computer monitor in an office setting approximately 95% of the day.
* Regular communication with others, use of hands and fingers to operate a phone, keyboard, and other office tools and equipment, and reaching with hands and arms.
* Compliance with all safety procedures and protocols.
* Flexibility in hours and days worked, including Saturdays as needed.
* No remote work options available.
* Regular attendance is required.
**Management Reserves the Right**
Management reserves the right to assign or reassign duties and responsibilities to this job at any time.
**Benefits Package**
careerzynith offers a comprehensive benefits package, including:
* (2) Medical Insurance plan options, HSAs, and FSAs
* Family Care Clinic for employees and dependents enrolled in a Jayco medical plan (IN only)
* Dental Insurance
* Vision insurance
* Disability and Life Insurance
* 401k plan with an annual discretionary match
* Wellness Benefits
* On-site Fitness Center access (IN only)
* Health Clinic for employee use (IN only)
* Employee Assistance Program (EAP) Benefits
**Expected Salary and Location**
The expected salary for this role is competitive, and the location is Middlebury, IN.
**How to Apply**
If you're a motivated and customer-focused professional with a passion for the RV industry, we encourage you to apply for this exciting opportunity. Click the link below to submit your application:
Apply for the job now!
Don't miss this opportunity to join a dynamic team and contribute to the success of careerzynith. Apply today!
Apply for this job
**About careerzynith**
careerzynith is a leading manufacturer of high-quality recreational vehicles, dedicated to innovation, quality, and customer satisfaction. Our commitment to excellence has earned us a reputation as a trusted partner in the industry. As a member of our team, you'll be part of a dynamic and supportive environment that fosters growth, learning, and collaboration.
**Key Responsibilities**
As a Customer Service Parts Advisor, your primary responsibilities will include:
* Serving as the main point of contact for all parts-related issues from dealers and retail customers, responding and addressing inquiries with professionalism and expertise.
* Researching engineering drawings, charts, bill of materials, work orders, and network documents to provide accurate and timely information.
* Assisting dealers with part number research, price quotes, shipping options, part availability, status of existing orders, and change orders.
* Researching and creating special make item part numbers, descriptions, and build lists.
* Processing special order requirements for recalls, technical bulletins, product improvements, and warranty no-charge orders.
* Verifying accuracy and completeness of information on parts orders, demonstrating a broad understanding of all products for each brand.
* Communicating internally based on dealership and customer requests, and externally to convey information regarding parts availability and status.
**Experience and Knowledge**
To succeed in this role, you'll need:
* Customer-facing experience, with a strong track record of providing exceptional service.
* Prior high-volume call center experience is preferred, but not required.
* A manufacturing background is preferred, with knowledge of RV construction, processes, parts, and warranties, as well as Lemon Laws and recalls.
**Essential Skills and Abilities**
As a Customer Service Parts Advisor, you'll need to demonstrate:
* The ability to learn, grow, and adapt to an ever-changing product environment, including a broad range of company products and programs.
* A desire and ability to assess problem situations and respond appropriately in a professional manner.
* Strong communication skills, with the ability to mediate escalated issues and upset customers.
* Strong organizational skills, with the ability to prioritize multiple tasks efficiently while maintaining a positive attitude.
* Proficiency in Microsoft Office software, including AX.
**Work Requirements**
This role requires:
* Sitting, standing, and working in front of a computer monitor in an office setting approximately 95% of the day.
* Regular communication with others, use of hands and fingers to operate a phone, keyboard, and other office tools and equipment, and reaching with hands and arms.
* Compliance with all safety procedures and protocols.
* Flexibility in hours and days worked, including Saturdays as needed.
* No remote work options available.
* Regular attendance is required.
**Management Reserves the Right**
Management reserves the right to assign or reassign duties and responsibilities to this job at any time.
**Benefits Package**
careerzynith offers a comprehensive benefits package, including:
* (2) Medical Insurance plan options, HSAs, and FSAs
* Family Care Clinic for employees and dependents enrolled in a Jayco medical plan (IN only)
* Dental Insurance
* Vision insurance
* Disability and Life Insurance
* 401k plan with an annual discretionary match
* Wellness Benefits
* On-site Fitness Center access (IN only)
* Health Clinic for employee use (IN only)
* Employee Assistance Program (EAP) Benefits
**Expected Salary and Location**
The expected salary for this role is competitive, and the location is Middlebury, IN.
**How to Apply**
If you're a motivated and customer-focused professional with a passion for the RV industry, we encourage you to apply for this exciting opportunity. Click the link below to submit your application:
Apply for the job now!
Don't miss this opportunity to join a dynamic team and contribute to the success of careerzynith. Apply today!
Apply for this job