**Experienced Customer Service Parts Advisor – RV Industry Expertise**

At arenaflex, we're on a mission to revolutionize the way we serve our customers and dealers in the RV industry. As a Customer Service Parts Advisor, you'll be the face of arenaflex, providing exceptional support and expertise to our valued customers and partners. If you're passionate about delivering outstanding customer experiences, have a knack for problem-solving, and are eager to learn and grow with a dynamic company, we want to hear from you! **About arenaflex** arenaflex is a leading manufacturer of high-quality RVs, committed to innovation, quality, and customer satisfaction. Our team is dedicated to creating exceptional products and experiences that exceed our customers' expectations. As a Customer Service Parts Advisor, you'll be an integral part of our customer-facing team, working closely with dealers, customers, and internal stakeholders to ensure seamless support and service. **Key Responsibilities** As a Customer Service Parts Advisor, your primary responsibilities will include: * Serving as the main point of contact for all parts-related issues from dealers and retail customers, responding and addressing inquiries with professionalism and expertise. * Researching engineering drawings, charts, bill of materials, work orders, and network documents to provide accurate and timely information. * Assisting dealers with part number research, price quotes, shipping options, part availability, status of existing orders, and change orders. * Researching and creating special make item part numbers, descriptions, and build lists. * Processing special order requirements for recalls, technical bulletins, product improvements, and warranty no-charge orders. * Verifying accuracy and completeness of information on parts orders, demonstrating a broad understanding of all products for each brand. * Communicating internally and externally to convey information regarding parts availability and status. **Experience and Knowledge** To succeed in this role, you'll need: * Customer-facing experience, preferably in a high-volume call center environment. * Prior experience in manufacturing, preferably with knowledge of RV construction, processes, parts, and warranties, Lemon Laws, and recalls. * Strong communication and problem-solving skills, with the ability to mediate escalated issues and upset customers. * Proficient in Microsoft Office software, including AX. * Ability to learn, grow, and adapt to an ever-changing product environment. **Necessary Skills and Abilities** To excel in this role, you'll need: * Strong organizational skills, with the ability to prioritize multiple tasks efficiently while maintaining a positive attitude. * Ability to assess problem situations and respond appropriately in a professional manner. * Strong communication skills, with the ability to communicate effectively with internal and external stakeholders. * Proficiency in Microsoft Office software, including AX. * Ability to work in a fast-paced environment, with a focus on delivering exceptional customer service. **Work Requirements** As a Customer Service Parts Advisor, you'll work in an office setting, approximately 95% of the day, with the following requirements: * Sitting, standing, and working in front of a computer monitor. * Communicating with others, using hands and fingers to operate a phone, keyboard, and other office tools and equipment. * Reaching with hands and arms. * Complying with all safety procedures and protocols. * Working a full-time schedule, with some flexibility in hours and days worked (including Saturdays, as needed). **Benefits and Perks** As an arenaflex team member, you'll enjoy a comprehensive benefits package, including: * (2) Medical Insurance plan options, HSAs, and FSAs. * Family Care Clinic for employees and dependents enrolled in a Jayco medical plan (IN only). * Dental Insurance. * Vision insurance. * Disability and Life Insurance. * 401k plan with an annual discretionary match. * Wellness Benefits. * On-site Fitness Center access (IN only). * Health Clinic for employee use (IN only). * Employee Assistance Program (EAP) Benefits. **How to Apply** If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you! Apply now to join our dynamic team as a Customer Service Parts Advisor. Apply for this job