**Experienced Customer Service Loyalty Champion II – Driving Customer Retention and Growth at arenaflex**

Are you ready to take your career to the next level in a dynamic and innovative environment? Do you thrive in a role that challenges you to think creatively and drive results? Look no further than arenaflex, where we empower our team members to be their best selves and make a meaningful impact on our customers' lives. At arenaflex, we're passionate about connecting people to what brings them joy, and we're looking for a talented Customer Service Loyalty Champion II to join our team. As a champion on our Loyalty team, you'll be responsible for resolving customer needs and preventing churn, emphasizing proactive measures in your day-to-day activities. You'll be the face of arenaflex, providing an exceptional experience for our customers and showcasing the value of our products and services. **What You'll Be Doing** As a Customer Service Loyalty Champion II, you'll have the opportunity to make a real difference in our customers' lives. Your key responsibilities will include: * Handling and resolving escalated customer concerns that have varying levels of complexity * Turning every contact into a sale or save opportunity with a premium experience so customers will stay loyal to arenaflex * Embracing the Service Plus mindset by resolving customer concerns and future concerns * Growing the business, which includes completing a full end-to-end account analysis * Executing targeted loyalty and retention strategies for high-value and at-risk customers * Providing an exceptional experience by listening for bells of churn during conversations while leveraging historical reports * Navigating systems and utilizing available tools and resources to be self-sufficient and effectively provide all applicable offers available for the customers in your queue * Serving as a brand ambassador and advocate for your customers throughout every contact and highlighting all that arenaflex has to offer through our products and services * Applying business acumen to make informed decisions that balance customer satisfaction with cost-effectiveness * After resolving issues, identifying plans, products, and services that would suit customer needs to prevent future contacts **Where You'll Be Working** As a remote role, you'll work from home with occasional in-person trainings and meetings. To be eligible for this position, you must be within a reasonable commute to the hub location in Florida. Onsite presence is required for up to three weeks within the training period for in-person training and onsite call taking for new hires, and during employment for periodic collaboration based on business needs (e.g., occasional in-person meetings and events throughout the year). **What We're Looking For** To be successful in this role, you'll need to have: * Bachelor's Degree or one or more years of customer service experience * One or more years of sales experience * Experience resolving complex customer issues (including escalations), billing, and/or handling product Q&A * Strong sales acumen with a track record of meeting or exceeding revenue and retention goals * Willingness to work a rotating schedule (shifts), including nights, weekends, and holidays, based on the needs of the business * You must meet all home office requirements, including a private workspace, minimum internet speed, and a desk for the required equipment provided * Willingness to work in a quota-based environment Even better if you have: * A degree * Experience troubleshooting customer's products and services and working knowledge of our network to position network solutions * Experience promoting and upselling products or services * One or more years of Retention experience * Based on the required in-person training and periodic center collaborations of this role, candidates should live in Florida within a 75-mile radius of our listed hub location * Experience handling inbound and outbound customer calls to achieve sales **Home Office Requirements** To ensure your success in this remote role, you'll need to meet the following home office requirements: * You'll work from home in this remote role, with occasional in-person meetings and training. * The home office must be located within the state of Florida and within a reasonable commute to the hub location specified on this job posting to attend training and periodic meetings as indicated by the business. * Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you). * Wireless connections, satellite or DSL, are not acceptable. * A dedicated, quiet, and private workspace. * Verizon conducts periodic home audits via webcam to ensure your workspace meets requirements. * Ability to self-manage in a remote work environment, including setting up company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections. **Benefits and Compensation** At arenaflex, we're committed to supporting our team members' career growth and overall well-being. Our benefits package includes: * Health and wellness benefit options including: medical, dental, vision, short and long-term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance, and group home & auto insurance. * A matched 401(k) savings plan * Stock incentive programs * Up to 8 company-paid holidays per year and up to 6 personal days per year * Parental leave * Adoption assistance * Tuition assistance * Plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances. This is an incentive-based position with the potential to earn more. **Equal Employment Opportunity** arenaflex is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability, or other legally protected characteristics. **How to Apply** If you're ready to take your career to the next level and join a dynamic team that's passionate about making a difference, we encourage you to apply for this exciting opportunity. Don't miss out on the chance to be part of arenaflex's success story. Apply now and take the first step towards a rewarding career with us. Apply for this job