Experienced Customer Service Loyalty Champion II – Driving Customer Retention and Growth at careerzynith
At careerzynith, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about making a difference in the lives of our customers. As a Customer Service Loyalty Champion II, you'll be at the forefront of this mission, working with our customers to resolve their needs, prevent churn, and drive growth for careerzynith. If you're a customer-centric individual with a passion for sales, retention, and delivering exceptional experiences, we want to hear from you.
**About careerzynith**
careerzynith is a leading provider of innovative communication and technology solutions that empower people to live, work, and play. We're a company that values creativity, diversity, and inclusion, and we're committed to making a positive impact in our communities. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. We're a company that's always looking for ways to improve, innovate, and push the boundaries of what's possible.
**The Role**
As a Customer Service Loyalty Champion II, you'll be responsible for resolving customer needs and preventing churn, emphasizing proactive measures in your day-to-day activities. You'll handle and resolve escalated customer concerns that have varying levels of complexity, turning every contact into a sale or save opportunity with a premium experience so customers will stay loyal to careerzynith. You'll also grow the business by completing a full end-to-end account analysis, executing targeted loyalty and retention strategies for high-value and at-risk customers, and providing an exceptional experience by listening for bells of churn during conversations while leveraging historical reports.
**Key Responsibilities:**
* Resolve customer needs and prevent churn, emphasizing proactive measures in your day-to-day activities
* Handle and resolve escalated customer concerns that have varying levels of complexity
* Turn every contact into a sale or save opportunity with a premium experience so customers will stay loyal to careerzynith
* Grow the business by completing a full end-to-end account analysis
* Execute targeted loyalty and retention strategies for high-value and at-risk customers
* Provide an exceptional experience by listening for bells of churn during conversations while leveraging historical reports
* Navigate systems and utilize available tools and resources to be self-sufficient and effectively provide all applicable offers available for the customers in your queue
* Serve as a brand ambassador and advocate for your customers throughout every contact and highlighting all that careerzynith has to offer through our products and services
* Apply business acumen to make informed decisions that balance customer satisfaction with cost-effectiveness
* Identify plans, products, and services that would suit customer needs to prevent future contacts
**Work Environment and Company Culture**
As a remote employee, you'll work from home with occasional in-person trainings and meetings. You'll be required to have a dedicated, quiet, and private workspace, and you'll need to meet all home office requirements, including a private workspace, minimum internet speed, and a desk for the required equipment provided. careerzynith conducts periodic home audits via webcam to ensure your workspace meets requirements. You'll also need to be able to self-manage in a remote work environment, including setting up company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections.
**What We're Looking For**
* Bachelor's Degree or one or more years of customer service experience
* One or more years of sales experience
* Experience resolving complex customer issues (including escalations), billing, and/or handling product Q&A
* Strong sales acumen with a track record of meeting or exceeding revenue and retention goals
* Willingness to work a rotating schedule (shifts), including nights, weekends, and holidays, based on the needs of the business
* Ability to meet all home office requirements, including a private workspace, minimum internet speed, and a desk for the required equipment provided
**Even Better If You Have:**
* A degree
* Experience troubleshooting customer's products and services and working knowledge of our network to position network solutions
* Experience promoting and upselling products or services
* One or more years of Retention experience
* Based on the required in-person training and periodic center collaborations of this role, candidates should live in Florida within a 75-mile radius of our listed hub location
**Career Growth Opportunities and Learning Benefits**
At careerzynith, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including on-the-job training, mentorship, and leadership development opportunities. We also offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
**Compensation, Perks, and Benefits**
careerzynith offers a competitive salary and benefits package, including:
* Medical, dental, and vision insurance
* 401(k) matching
* Paid time off
* Flexible work arrangements
* Professional development opportunities
* Recognition and rewards for outstanding performance
**How to Apply**
If you're a customer-centric individual with a passion for sales, retention, and delivering exceptional experiences, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
careerzynith is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.
**Expected Salary:**
**Location:** Temple Terrace, FL
Apply for this job
**About careerzynith**
careerzynith is a leading provider of innovative communication and technology solutions that empower people to live, work, and play. We're a company that values creativity, diversity, and inclusion, and we're committed to making a positive impact in our communities. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. We're a company that's always looking for ways to improve, innovate, and push the boundaries of what's possible.
**The Role**
As a Customer Service Loyalty Champion II, you'll be responsible for resolving customer needs and preventing churn, emphasizing proactive measures in your day-to-day activities. You'll handle and resolve escalated customer concerns that have varying levels of complexity, turning every contact into a sale or save opportunity with a premium experience so customers will stay loyal to careerzynith. You'll also grow the business by completing a full end-to-end account analysis, executing targeted loyalty and retention strategies for high-value and at-risk customers, and providing an exceptional experience by listening for bells of churn during conversations while leveraging historical reports.
**Key Responsibilities:**
* Resolve customer needs and prevent churn, emphasizing proactive measures in your day-to-day activities
* Handle and resolve escalated customer concerns that have varying levels of complexity
* Turn every contact into a sale or save opportunity with a premium experience so customers will stay loyal to careerzynith
* Grow the business by completing a full end-to-end account analysis
* Execute targeted loyalty and retention strategies for high-value and at-risk customers
* Provide an exceptional experience by listening for bells of churn during conversations while leveraging historical reports
* Navigate systems and utilize available tools and resources to be self-sufficient and effectively provide all applicable offers available for the customers in your queue
* Serve as a brand ambassador and advocate for your customers throughout every contact and highlighting all that careerzynith has to offer through our products and services
* Apply business acumen to make informed decisions that balance customer satisfaction with cost-effectiveness
* Identify plans, products, and services that would suit customer needs to prevent future contacts
**Work Environment and Company Culture**
As a remote employee, you'll work from home with occasional in-person trainings and meetings. You'll be required to have a dedicated, quiet, and private workspace, and you'll need to meet all home office requirements, including a private workspace, minimum internet speed, and a desk for the required equipment provided. careerzynith conducts periodic home audits via webcam to ensure your workspace meets requirements. You'll also need to be able to self-manage in a remote work environment, including setting up company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections.
**What We're Looking For**
* Bachelor's Degree or one or more years of customer service experience
* One or more years of sales experience
* Experience resolving complex customer issues (including escalations), billing, and/or handling product Q&A
* Strong sales acumen with a track record of meeting or exceeding revenue and retention goals
* Willingness to work a rotating schedule (shifts), including nights, weekends, and holidays, based on the needs of the business
* Ability to meet all home office requirements, including a private workspace, minimum internet speed, and a desk for the required equipment provided
**Even Better If You Have:**
* A degree
* Experience troubleshooting customer's products and services and working knowledge of our network to position network solutions
* Experience promoting and upselling products or services
* One or more years of Retention experience
* Based on the required in-person training and periodic center collaborations of this role, candidates should live in Florida within a 75-mile radius of our listed hub location
**Career Growth Opportunities and Learning Benefits**
At careerzynith, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including on-the-job training, mentorship, and leadership development opportunities. We also offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
**Compensation, Perks, and Benefits**
careerzynith offers a competitive salary and benefits package, including:
* Medical, dental, and vision insurance
* 401(k) matching
* Paid time off
* Flexible work arrangements
* Professional development opportunities
* Recognition and rewards for outstanding performance
**How to Apply**
If you're a customer-centric individual with a passion for sales, retention, and delivering exceptional experiences, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
careerzynith is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.
**Expected Salary:**
**Location:** Temple Terrace, FL
Apply for this job