**Experienced Customer Service Expert with French and English – Delivering Exceptional Spotify Support Experience**

**About arenaflex** At arenaflex, we're not just a company – we're a global team of innovators, thinkers, and problem-solvers working together to create groundbreaking solutions. Our diverse workforce thrives in an environment that celebrates individuality, fosters growth, and promotes a positive work-life balance. As an equal opportunity employer, we're committed to creating a workplace where everyone feels valued, respected, and empowered to achieve their full potential. **Job Description** We're seeking an experienced Customer Service Expert with a passion for delivering exceptional support experiences to join our arenaflex team. As a key member of our global customer support team, you'll be the voice behind the music, ensuring top-tier support for Spotify users. Your primary responsibilities will include: * Assisting users via email and web messaging with their inquiries and concerns * Resolving account and payment issues smoothly and efficiently * Answering "How to" and FAQ questions with clarity and confidence * Troubleshooting and fine-tuning the Spotify experience for our customers **Key Responsibilities** * Provide exceptional customer support via email and web messaging, ensuring timely and effective resolution of user inquiries and concerns * Resolve account and payment issues efficiently, ensuring a seamless user experience * Answer frequently asked questions (FAQs) and provide clear, concise guidance on how to use Spotify features and services * Troubleshoot and fine-tune the Spotify experience for our customers, identifying and resolving issues that impact their overall satisfaction **Qualifications** To succeed in this role, you'll need: * Fluency in French (C1 level) – your words should flow like a great melody * Strong English skills (B2 or above) – so you can communicate effortlessly with our global audience * Valid EU work permit – required to work in Bulgaria * Availability to work flexible shifts, including weekends * Previous customer service experience – a plus, but not a dealbreaker * Excellent communication skills – as smooth as a jazz saxophone solo * A positive, problem-solving attitude – even on the toughest tracks **What We Offer** As a valued member of our arenaflex team, you'll enjoy: * Long-term job security with a permanent contract * Work from home flexibility * Competitive salary package * Additional health & life insurance * 21 days of paid annual leave * Food vouchers & employee discounts * Career growth opportunities within arenaflex * Ongoing training & learning programs * Rewards & recognition programs **Why Join Us?** At arenaflex, we're committed to creating a workplace that's as unique as our team members. You'll enjoy: * Fully digital employee services * 24/7 psychological support program * Multisport card (partially covered) * Fun corporate events, wellness initiatives & team buildings * Corporate social responsibility activities * Exposure to global business expertise **How to Apply** If you're ready to rock the world of customer support and be part of a team that truly values its employees, apply today! Apply for this job