**Experienced Customer Service & E-Commerce Supervisor – Retail Operations and Team Leadership**

At blithequark, we are dedicated to nourishing people and the planet through our commitment to quality, sustainability, and customer satisfaction. As a key member of our retail team, the Experienced Customer Service & E-Commerce Supervisor will play a vital role in driving the success of our Customer Service and E-Commerce programs. This dynamic leader will oversee daily operations, ensuring seamless execution of in-store customer service and online order fulfillment, while fostering a positive and productive work environment that promotes exceptional teamwork, mutual respect, and outstanding morale. **Job Summary:** We are seeking an experienced and results-driven Customer Service & E-Commerce Supervisor to join our team at blithequark. As a Supervisor, you will be responsible for leading and developing a high-performing team, driving safety, quality, and productivity in our Customer Service and E-Commerce programs. You will work closely with departmental leaders, store leadership, and 1P/3P partners to ensure seamless execution of programs and initiatives. If you are a motivated and customer-focused leader with a passion for driving excellence, we encourage you to apply for this exciting opportunity. **Key Responsibilities:** * Deliver outstanding customer experience, holding all Team Members accountable for delivering exceptional customer service * Establish clear expectations for balancing in-store customer service and completing online orders, ensuring seamless execution of programs and initiatives * Monitor in-store and online customer flow, assigning customer service-related and online order completion tasks to balance the needs of all customers * Stay aware of relevant competitors and industry trends, identifying opportunities for process improvement and innovation * Ensure an effective and efficient response to customer questions, requests, and/or concerns, promoting a positive and respectful customer experience * Foster collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, driving seamless execution of programs and initiatives * Develop, coach, mentor, and motivate Team Members in a manner that sustains a high-performing team and minimizes turnover * Maintain cleanliness of workspaces, including staging areas and coolers, ensuring a safe and healthy work environment * Proactively identify process improvement opportunities, driving innovation and excellence in our Customer Service and E-Commerce programs * Consistently communicate and model blithequark's core values, leadership principles, and support goals, promoting a positive and productive work environment **Essential Qualifications:** * 12+ months retail experience, with a proven track record of success in customer service and team leadership * Strong analysis skills, with the ability to root cause underperformance and identify opportunities for improvement * Excellent interpersonal, motivational, team building, and customer relationship skills, with a proven ability to teach and develop others * Proficient with email, Microsoft Office, and operations-related applications, with a willingness to learn and adapt to new technologies * Ability to perform task management, balancing dynamic customer flows and ensuring seamless execution of programs and initiatives **Preferred Qualifications:** * Experience in a supervisory or leadership role, with a proven track record of success in team development and performance management * Knowledge of retail operations, including customer service, inventory management, and supply chain logistics * Experience working with 1P/3P partners, including Amazon delivery drivers and other third-party logistics providers * Certification in customer service, leadership, or a related field, with a proven ability to apply theoretical knowledge in a practical setting **Physical Requirements/Working Conditions:** * Must be able to lift 50 lbs. * In an 8-hour workday: standing/walking 6-8 hours. * Hand use: Single grasping, fine manipulation, pushing and pulling. * Work requires the following motions: bending, twisting, squatting, and reaching * Exposure to FDA-approved cleaning chemicals * Exposure to temperatures 90 degrees Fahrenheit * Ability to work in a wet and cold environment * Ability to work a flexible schedule, including nights, weekends, and holidays as needed * Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery **Compensation and Benefits:** * Competitive hourly wage range: $18.00 - $24.10 * Comprehensive benefits package, including health insurance, retirement plan benefits, eligibility for a store discount, paid time off, and access to other benefit programs * Opportunities for career growth and professional development, with a focus on leadership and team management **Work Environment and Culture:** * blithequark is an equal opportunity employer, committed to creating a diverse and inclusive work environment that promotes excellence and innovation * Our company culture is built on a foundation of respect, empathy, and open communication, with a focus on teamwork, collaboration, and customer satisfaction * We are committed to providing a safe and healthy work environment, with a focus on employee well-being and job satisfaction **How to Apply:** If you are a motivated and customer-focused leader with a passion for driving excellence, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our website at [insert link]. We look forward to hearing from you! **Equal Employment Opportunity:** blithequark is an equal opportunity employer, committed to creating a diverse and inclusive work environment that promotes excellence and innovation. We are an affirmative action employer and welcome applications from diverse candidates, including women, minorities, veterans, and individuals with disabilities. Apply for this job