Experienced Customer Service Coordinator - Work from Home Opportunity with careerzynith
At careerzynith, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As a Customer Service Coordinator, you'll play a vital role in providing top-notch support to our customers, navigating complex issues, and ensuring seamless interactions. If you're passionate about delivering world-class service, we invite you to join our team and embark on a rewarding career journey.
**About careerzynith**
careerzynith is a leading provider of innovative solutions, committed to empowering individuals and organizations to achieve their full potential. Our mission is to foster a culture of excellence, creativity, and collaboration, where our employees can grow, learn, and thrive. With a strong focus on customer satisfaction, we strive to build long-lasting relationships with our clients, partners, and community.
**Job Summary**
We're seeking an experienced Customer Service Coordinator to join our team on a full-time, remote basis. As a key member of our customer service team, you'll be responsible for providing exceptional support to our customers, addressing their inquiries, and resolving complex issues related to benefit qualifications, prescription status, and claims. If you're a customer-centric individual with excellent communication skills, a passion for problem-solving, and a strong work ethic, we encourage you to apply.
**Key Responsibilities**
* Respond to incoming calls from customers, addressing their concerns and inquiries related to benefit qualifications, prescription status, and claims
* Educate customers on their prescription benefits, use strategy, formulary, superiors, and standing of orders, as well as claims or inquiries
* Ask probing questions, listen attentively, and record necessary information in our computer systems
* Identify issues and correspond options and actions to customers, pharmacies, and doctors regarding prescribed orders and reorders
* Make outgoing calls to customers on prescription orders and remittance issues
* Analyze complex problems related to member prescribed and/or pharmacy benefits across multiple data sources, requiring proficiency in computer navigation and toggling while confidently and compassionately engaging with the caller
**Work Schedule and Requirements**
* This is a full-time, remote position, requiring a minimum of 35-40 hours per week, with flexibility to operate some of our 8-hour schedule routines during our normal service hours of Sunday-Saturday, 5:00 am-10:00 pm local time
* Criterion instruction days are Monday-Friday, 8:00 am-5:00 pm CST, for 4-5 weeks
* Periodic overtime may be required, given business needs
**Essential Qualifications**
* High School Diploma/GED (or higher) or equivalent job experience
* 1+ years of customer service experience, including delivering service over the phone
* Proficiency with personal computers and Microsoft Windows PC applications, including the ability to navigate and learn new and complex computer system functions
* General knowledge of Microsoft Office Word (ability to open and browse a term paper) and Microsoft Excel (ability to open and navigate a spreadsheet)
* Ability to operate some of our 8-hour work schedule routines during our normal service hours of Sunday-Saturday, 5:00 am-11:00 pm local time in Pacific Standard Time or Mountain Standard Time, depending on location
**Preferred Qualifications**
* Call center experience
* Customer service expertise
* Experience with Adult Learning in an online environment
* Experience working with digital platforms and systems, including web, chat, and email
* Healthcare/insurance setting (familiarity with clinical terms, health plan documents, or benefit planning concepts)
* Community service, behavioral health, disease prevention, wellness promotion, and action change (working with vulnerable populations)
**Telecommuting Requirements**
* Need a dedicated workspace set up that is separate from other living areas and provides detailed privacy
* Ability to keep all provider-sensitive documents secure (if applicable)
* Must reside in an area that can receive a UnitedHealth Team authorized high-speed internet connection or utilize an existing fast internet service
* Need to be able to connect directly to the internet using a hard wire (either directly to the cable box or router)
**What We Offer**
* Competitive compensation and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
* Flexible work arrangements and work-life balance
* Access to cutting-edge technology and tools
* Ongoing training and support to ensure success
**Interview Process**
Our interview process has been designed for your convenience! Your electronic, recorded interview will consist of 5 questions and last less than 30 minutes. Please be expressive, clear, and detailed in your responses. Once a decision has been made after your interview, we will notify you.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch soon.
Apply Now!
Apply for this job
**About careerzynith**
careerzynith is a leading provider of innovative solutions, committed to empowering individuals and organizations to achieve their full potential. Our mission is to foster a culture of excellence, creativity, and collaboration, where our employees can grow, learn, and thrive. With a strong focus on customer satisfaction, we strive to build long-lasting relationships with our clients, partners, and community.
**Job Summary**
We're seeking an experienced Customer Service Coordinator to join our team on a full-time, remote basis. As a key member of our customer service team, you'll be responsible for providing exceptional support to our customers, addressing their inquiries, and resolving complex issues related to benefit qualifications, prescription status, and claims. If you're a customer-centric individual with excellent communication skills, a passion for problem-solving, and a strong work ethic, we encourage you to apply.
**Key Responsibilities**
* Respond to incoming calls from customers, addressing their concerns and inquiries related to benefit qualifications, prescription status, and claims
* Educate customers on their prescription benefits, use strategy, formulary, superiors, and standing of orders, as well as claims or inquiries
* Ask probing questions, listen attentively, and record necessary information in our computer systems
* Identify issues and correspond options and actions to customers, pharmacies, and doctors regarding prescribed orders and reorders
* Make outgoing calls to customers on prescription orders and remittance issues
* Analyze complex problems related to member prescribed and/or pharmacy benefits across multiple data sources, requiring proficiency in computer navigation and toggling while confidently and compassionately engaging with the caller
**Work Schedule and Requirements**
* This is a full-time, remote position, requiring a minimum of 35-40 hours per week, with flexibility to operate some of our 8-hour schedule routines during our normal service hours of Sunday-Saturday, 5:00 am-10:00 pm local time
* Criterion instruction days are Monday-Friday, 8:00 am-5:00 pm CST, for 4-5 weeks
* Periodic overtime may be required, given business needs
**Essential Qualifications**
* High School Diploma/GED (or higher) or equivalent job experience
* 1+ years of customer service experience, including delivering service over the phone
* Proficiency with personal computers and Microsoft Windows PC applications, including the ability to navigate and learn new and complex computer system functions
* General knowledge of Microsoft Office Word (ability to open and browse a term paper) and Microsoft Excel (ability to open and navigate a spreadsheet)
* Ability to operate some of our 8-hour work schedule routines during our normal service hours of Sunday-Saturday, 5:00 am-11:00 pm local time in Pacific Standard Time or Mountain Standard Time, depending on location
**Preferred Qualifications**
* Call center experience
* Customer service expertise
* Experience with Adult Learning in an online environment
* Experience working with digital platforms and systems, including web, chat, and email
* Healthcare/insurance setting (familiarity with clinical terms, health plan documents, or benefit planning concepts)
* Community service, behavioral health, disease prevention, wellness promotion, and action change (working with vulnerable populations)
**Telecommuting Requirements**
* Need a dedicated workspace set up that is separate from other living areas and provides detailed privacy
* Ability to keep all provider-sensitive documents secure (if applicable)
* Must reside in an area that can receive a UnitedHealth Team authorized high-speed internet connection or utilize an existing fast internet service
* Need to be able to connect directly to the internet using a hard wire (either directly to the cable box or router)
**What We Offer**
* Competitive compensation and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
* Flexible work arrangements and work-life balance
* Access to cutting-edge technology and tools
* Ongoing training and support to ensure success
**Interview Process**
Our interview process has been designed for your convenience! Your electronic, recorded interview will consist of 5 questions and last less than 30 minutes. Please be expressive, clear, and detailed in your responses. Once a decision has been made after your interview, we will notify you.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch soon.
Apply Now!
Apply for this job