Experienced Customer Service Coordinator - Work from Home Opportunity at careerzynith
**Job Title:** Experienced Customer Service Coordinator - Work from Home Opportunity at careerzynith
**Job Summary:**
Are you a customer service professional looking for a challenging and rewarding role that offers flexibility and growth opportunities? Look no further than careerzynith, a leading organization in the industry. We are seeking an experienced Customer Service Coordinator to join our team on a full-time, remote basis. As a Customer Service Coordinator at careerzynith, you will be responsible for providing exceptional customer service to our clients, resolving complex issues, and working collaboratively with our team to achieve our goals.
**About careerzynith:**
careerzynith is a dynamic and innovative organization that is committed to delivering exceptional customer service and support to our clients. We are a team of passionate and dedicated professionals who are driven by a shared vision of excellence and a commitment to making a positive impact in the lives of our clients. Our company culture is built on the values of teamwork, innovation, and customer-centricity, and we are proud to offer a supportive and inclusive work environment that encourages growth and development.
**Key Responsibilities:**
As a Customer Service Coordinator at careerzynith, you will be responsible for:
* Responding to incoming calls from our clients on issues related to benefit qualifications, prescription status inquiries, and other customer service-related matters
* Providing manual and educational support to callers on their prescription benefits, use strategy, formulary, superiors, and standing of orders, as well as claims or inquiries
* Asking relevant questions and listening closely to callers while recording necessary information in our computer systems
* Identifying issues and corresponding options and actions to clients, pharmacies, and doctors with prescribed orders and reorders
* Making outgoing calls to clients on prescription orders and remittance problems
* Analyzing complex problems related to member prescribed and/or pharmacy benefits across multiple data sources, requiring facility in computer navigation and toggling while confidently and compassionately engaging with the caller
**Essential Qualifications:**
* High School Diploma/GED (or higher) OR comparable job experience
* 1+ years of customer service experience, including delivering service over the phone
* Understanding of personal computer and Microsoft Windows PC applications, including the ability to navigate and learn new and complex computer system functions
* General knowledge of Microsoft Office Word (ability to open and browse a term paper) and Microsoft Excel (ability to open and navigate a spreadsheet)
* Ability to work some of our 8-hour schedule routines during our normal service hours of Sunday - Saturday 5:00 am - 11:00 pm local time in Pacific Standard Time or Mountain Standard Time depending on location
**Preferred Qualifications:**
* Call Center experience
* Customer service expertise
* Experience with Adult Learning in an online environment
* Experience teaming up with Digital platforms and systems, including Web, Chat, email
* Healthcare/Insurance setting (familiarity with clinical terms, health plan documents, or benefit planning concept)
* Community service, behavioral health, disease prevention, wellness promotion, and actions change (teaming up with vulnerable populations)
**Telecommuting Requirements:**
* Need to have a dedicated workspace set up that is separate from other living areas and provides detailed privacy
* Ability to keep all provider-sensitive documents protected (if applicable)
* Must reside in an area that can receive a UnitedHealth Team authorized high-speed internet connection or utilize an existing fast internet service
* Need to be able to connect directly to the internet - using a hard wire (either directly to cable box or router)
**What We Offer:**
* Competitive salary and benefits package
* Opportunity to work in a dynamic and innovative organization
* Flexible work schedule and remote work options
* Collaborative and supportive work environment
* Opportunities for growth and development
* Recognition and rewards for outstanding performance
**How to Apply:**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
**Job Interview Process:**
Our interview process has been designed to be efficient and convenient for your needs. Your electronic, recorded interview will consist of 5 questions and will last less than half an hour. Please be prepared to be clear, concise, and detailed in your responses. Once a decision has been made after your interview, we will notify you.
**Equal Employment Opportunity:**
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals, regardless of their background, culture, or identity.
Apply for this job
**Job Summary:**
Are you a customer service professional looking for a challenging and rewarding role that offers flexibility and growth opportunities? Look no further than careerzynith, a leading organization in the industry. We are seeking an experienced Customer Service Coordinator to join our team on a full-time, remote basis. As a Customer Service Coordinator at careerzynith, you will be responsible for providing exceptional customer service to our clients, resolving complex issues, and working collaboratively with our team to achieve our goals.
**About careerzynith:**
careerzynith is a dynamic and innovative organization that is committed to delivering exceptional customer service and support to our clients. We are a team of passionate and dedicated professionals who are driven by a shared vision of excellence and a commitment to making a positive impact in the lives of our clients. Our company culture is built on the values of teamwork, innovation, and customer-centricity, and we are proud to offer a supportive and inclusive work environment that encourages growth and development.
**Key Responsibilities:**
As a Customer Service Coordinator at careerzynith, you will be responsible for:
* Responding to incoming calls from our clients on issues related to benefit qualifications, prescription status inquiries, and other customer service-related matters
* Providing manual and educational support to callers on their prescription benefits, use strategy, formulary, superiors, and standing of orders, as well as claims or inquiries
* Asking relevant questions and listening closely to callers while recording necessary information in our computer systems
* Identifying issues and corresponding options and actions to clients, pharmacies, and doctors with prescribed orders and reorders
* Making outgoing calls to clients on prescription orders and remittance problems
* Analyzing complex problems related to member prescribed and/or pharmacy benefits across multiple data sources, requiring facility in computer navigation and toggling while confidently and compassionately engaging with the caller
**Essential Qualifications:**
* High School Diploma/GED (or higher) OR comparable job experience
* 1+ years of customer service experience, including delivering service over the phone
* Understanding of personal computer and Microsoft Windows PC applications, including the ability to navigate and learn new and complex computer system functions
* General knowledge of Microsoft Office Word (ability to open and browse a term paper) and Microsoft Excel (ability to open and navigate a spreadsheet)
* Ability to work some of our 8-hour schedule routines during our normal service hours of Sunday - Saturday 5:00 am - 11:00 pm local time in Pacific Standard Time or Mountain Standard Time depending on location
**Preferred Qualifications:**
* Call Center experience
* Customer service expertise
* Experience with Adult Learning in an online environment
* Experience teaming up with Digital platforms and systems, including Web, Chat, email
* Healthcare/Insurance setting (familiarity with clinical terms, health plan documents, or benefit planning concept)
* Community service, behavioral health, disease prevention, wellness promotion, and actions change (teaming up with vulnerable populations)
**Telecommuting Requirements:**
* Need to have a dedicated workspace set up that is separate from other living areas and provides detailed privacy
* Ability to keep all provider-sensitive documents protected (if applicable)
* Must reside in an area that can receive a UnitedHealth Team authorized high-speed internet connection or utilize an existing fast internet service
* Need to be able to connect directly to the internet - using a hard wire (either directly to cable box or router)
**What We Offer:**
* Competitive salary and benefits package
* Opportunity to work in a dynamic and innovative organization
* Flexible work schedule and remote work options
* Collaborative and supportive work environment
* Opportunities for growth and development
* Recognition and rewards for outstanding performance
**How to Apply:**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
**Job Interview Process:**
Our interview process has been designed to be efficient and convenient for your needs. Your electronic, recorded interview will consist of 5 questions and will last less than half an hour. Please be prepared to be clear, concise, and detailed in your responses. Once a decision has been made after your interview, we will notify you.
**Equal Employment Opportunity:**
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals, regardless of their background, culture, or identity.
Apply for this job