**Experienced Customer Service Coordinator – Business Government Customer Organization (BGCO) at arenaflex**

Are you a problem solver with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two calls are the same? If so, we invite you to join arenaflex as an Experienced Customer Service Coordinator in our Business Government Customer Organization (BGCO). In this role, you'll be at the heart of our business and government customer service operations, working remotely from the comfort of your home office to deliver a superior customer experience. **About arenaflex** arenaflex is one of the world's leading providers of technology and communications services, transforming the way we connect around the world. We're a human network that reaches across the globe and works behind the scenes, anticipating, leading, and believing that listening is where learning begins. Our purpose is to make an impact and move the world forward, and we're looking for talented individuals like you to join our team. **What You'll Be Doing** As an Experienced Customer Service Coordinator in BGCO, you'll be responsible for: * Growing our business within existing accounts by building strong relationships with our customers and identifying opportunities to increase revenue. * Asking questions, listening intently, and identifying what the customer really needs to provide a personalized experience. * Troubleshooting problems and resolving a range of customer issues related to devices, billing, and/or service concerns. * Selling the value of arenaflex solutions and increasing company revenue through upselling and cross-selling. * Being solution-oriented and proactive, providing first call resolution and eliminating repeat calls and unnecessary transfers. * Delivering efficient customer support on large accounts using web-based tools. **Key Responsibilities** * Build strong relationships with business and government customers to grow our business within existing accounts. * Identify opportunities to increase revenue through upselling and cross-selling. * Troubleshoot problems and resolve customer issues related to devices, billing, and/or service concerns. * Provide first call resolution and eliminate repeat calls and unnecessary transfers. * Use web-based tools to deliver efficient customer support on large accounts. * Collaborate with leaders and teams to resolve complex customer issues. **What We're Looking For** We're looking for problem solvers who lead with empathy and are motivated by change. You'll need to have: * A Bachelor's degree or one or more years of work experience. * One or more years of customer service and/or sales experience. * The ability to meet all home office requirements. * Willingness to work a flexible work schedule, including evenings and weekends. **Preferred Qualifications** * College degree. * Experience with facilitation and communication across all levels of the organization. * Experience resolving customer issues, billing, and/or handling product Q&A. * Experience promoting and/or selling products and services. * Experience applying technical knowledge to troubleshoot customer issues with evolving technologies. * One or more years of technical support experience. * Demonstrated self-discipline, time management skills, resourcefulness, and the ability to work collaboratively with leaders and on a team in a remote environment. * Technical acumen and interest in learning new technologies. **Work Environment** This is a work-from-home role performed almost exclusively from your home office with occasional in-person meetings and training. You'll need to have a private workspace free of distractions to set you up for success. To be eligible for this position, you must be located within a 90-minute commute of the Alpharetta, GA - Annapolis Junction, MD - Cary, NC - and West Valley City, UT BGCO locations. You'll need to provide internet service with a direct connection to a cable or fiber modem and capable of at least 25mbps plan minimum. Wireless connections, satellite, or DSL are not acceptable. **Benefits and Compensation** We offer a comprehensive benefits package, including: * Health and wellness benefits. * Short-term incentives. * 401(k) Savings Plan. * Stock incentive programs. * Paid time off. * Parental leave. * Adoption assistance. * Tuition assistance. * Other incentives. The starting base pay rate for this position is $25.38/hour. This is an incentive-based position with the potential to earn more. **Why Join arenaflex?** At arenaflex, we're proud to be an equal opportunity employer and celebrate our employees' differences. We're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. **How to Apply** If you're a motivated and empathetic individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Visit our website to learn more and submit your application. Apply Job! Apply for this job