Experienced Customer Service Communications Consultant – Enhancing Front-Line Experience through Strategic Communication and Leadership

Introduction to blithequark At blithequark, we are dedicated to revolutionizing the way we interact with our customers and enhancing the experience of our front-line customer service teams and partner organizations. As a leader in our industry, we recognize the importance of effective communication in driving success and achieving our goals. Our mission is to provide exceptional service to our customers, and we are seeking a highly skilled and experienced Customer Service Communications Consultant to join our team. About the Position The Customer Service Communications Consultant plays a pivotal role in designing and delivering effective communication strategies that keep our front-line teams and partners informed and engaged. As a liaison between the front lines and executive leadership, this position requires a unique blend of creativity, analytical skills, and leadership abilities. The successful candidate will leverage their expertise to develop compelling communication campaigns, ensure impactful and actionable messaging, and drive a thoughtful, engaging, and measurable content delivery approach. Key Responsibilities Design copy and creative for digital-first campaigns across all initiatives that need to be communicated to our front-line teams and partners, utilizing a deep understanding of our brand voice and messaging. Collaborate with our creative agency, contact center partners, and back-office teams to build and oversee our governance approach and communication calendar, ensuring seamless execution and alignment with our strategic objectives. Build strong relationships across our partner senior leadership team across all four partners and six sites, setting our agents up for success in serving our customers across Value brands and driving business growth. Partner with cross-functional teams to develop our new customer service communications playbook, incorporating best practices and industry trends to enhance our communication strategies. Drive a data-driven approach to content delivery, utilizing metrics and analytics to measure the effectiveness of our communication campaigns and identify areas for improvement. Manage our communications scorecard and develop a method to track impressions, engagement, and action by medium and channel, providing actionable insights to inform our communication strategies. Create and deliver compelling and well-supported executive communications that communicate trends, successes, and opportunities within our sites, ensuring that our leadership team is informed and equipped to make strategic decisions. Oversee our communication tools and act as the voice of the partner and agent, ensuring that our communications tools, protocols, and methods are effective, efficient, and aligned with our business objectives. Essential Qualifications To be successful in this role, you will have: Four or more years of relevant experience in customer service communications, demonstrated through work experience and/or military experience, with a proven track record of designing and delivering effective communication strategies. A deep understanding of communication principles, including messaging, branding, and content creation, with the ability to apply this knowledge in a fast-paced and dynamic environment. Excellent analytical, problem-solving, and project management skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines in a timely and efficient manner. Strong leadership and collaboration skills, with the ability to build and maintain relationships with cross-functional teams, partners, and stakeholders. Preferred Qualifications While not required, the following qualifications are highly desirable: Experience leading a team, with a proven track record of driving results and achieving business objectives through effective leadership and management. Experience in critical leadership skills such as planning, prioritization, communication, and project management, with the ability to apply these skills in a fast-paced and dynamic environment. A strong understanding of industry trends and best practices in customer service communications, with the ability to apply this knowledge to drive innovation and improvement in our communication strategies. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Service Communications Consultant, you will have access to a range of training and development opportunities, including: Professional development programs, designed to enhance your skills and knowledge in customer service communications and leadership. Mentorship opportunities, providing you with the chance to learn from experienced professionals and thought leaders in our industry. Cross-functional training, giving you a deeper understanding of our business and the opportunity to develop new skills and expertise. Work Environment and Company Culture At blithequark, we pride ourselves on our dynamic and inclusive work environment. Our company culture is built on a foundation of respect, empathy, and open communication, with a strong focus on collaboration, innovation, and customer satisfaction. As a member of our team, you will be part of a vibrant and diverse community of professionals who are passionate about delivering exceptional customer experiences and driving business success. Compensation, Perks, and Benefits We offer a comprehensive range of benefits, including: Competitive salary and bonus structure, recognizing and rewarding your contributions to our business. 401(k) plan, providing you with a secure and stable financial future. Adoption assistance, supporting you and your family through this significant life event. Health insurance, ensuring that you and your loved ones have access to quality medical care. Paid time off, giving you the opportunity to relax, recharge, and pursue your interests. Parental leave, supporting you through this significant life event and providing you with the time and flexibility you need to care for your new arrival. Tuition reimbursement, helping you to achieve your career goals and pursue new opportunities through ongoing education and development. Conclusion If you are a motivated and experienced customer service communications professional looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Service Communications Consultant, you will play a critical role in enhancing the experience of our front-line customer service teams and partner organizations, driving business success, and delivering exceptional customer experiences. With a strong focus on career growth, learning, and development, we offer a unique and rewarding work environment that will challenge you, inspire you, and help you to achieve your full potential. Apply now to join our team and take the first step towards an exciting and rewarding career at blithequark. Apply for this job