**Experienced Customer Service Chat Senior Representative - Remote**

At arenaflex, we're dedicated to creating a culture that's centered around people - the people we work with and the customers we support every day. Our Digital Operations Chat team is a group of tenured, people-focused experts who are passionate about delivering exceptional customer experiences and setting the bar for quality care. As a Customer Service Chat Senior Representative, you'll be part of a unique team that's universally trained in most US Commercial-Medical products, including Medical (Proclaim, Facets, PMHS), Dental (DPPO and DHMO), Pharmacy (OneRx), and iCSA (website support/navigation/password resets). **About arenaflex** arenaflex is a leading global health insurance company that's committed to improving the health and vitality of those we serve. Through our divisions, we're dedicated to enhancing the lives of our clients, customers, and patients. Join us in driving growth and improving lives. **Primary Responsibilities** As a Customer Service Chat Senior Representative, you'll play a critical role in helping customers and healthcare providers understand our business better. Your responsibilities will include: * Helping customers and healthcare providers understand our business a little better, including topics like prior authorization status, issues with claims, and understanding benefit coverage related to medical and dental procedures. * Providing robust customer support with various and sometimes complex inquiries in one-stop, helping to reduce transfers and wait times. * Taking ownership of inquiries and issues and doing your best to resolve them the first time, every time. * Advocating for our customers' health and wellness by educating them on disease management programs and making recommendations on the right healthy living programs for their needs. * Supporting multiple lines of business and delivering a seamless customer experience. * Managing complexity and providing excellent customer service skills, including active listening, human connection/empathy, researching, problem-solving, and critical thinking skills. **Key Qualifications** To succeed in this role, you'll need: * A minimum of 1-2 years of Call Center experience, with a strong preference for those with technical knowledge in Medical terminology. * Excellent customer service skills, including the ability to manage complexity and provide active listening, human connection/empathy, researching, problem-solving, and critical thinking skills. * Demonstrated oral, written, interpersonal communication, and negotiation skills. * Prior experience with time management, excellent organizational skills, detail-oriented, highly motivated, and customer-centric. * The ability to work from home occasionally or permanently, with a reliable internet connection obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. **Compensation and Benefits** We offer a competitive hourly rate of $17-$25 per hour, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. In addition, you'll enjoy a comprehensive range of benefits, including: * Medical, vision, dental, and well-being and behavioral health programs * 401(k) with company match * Company-paid life insurance * Tuition reimbursement * A minimum of 18 days of paid time off per year and paid holidays * Comprehensive health-related benefits, with a focus on supporting your whole health **Work Environment and Company Culture** As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our company culture is centered around people, and we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe in the importance of work-life balance and offer a range of benefits and programs to support your overall well-being. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping you grow and develop your skills and career. You'll have access to a range of training and development programs, including: * Ongoing training and development opportunities to enhance your skills and knowledge * Mentorship and coaching programs to support your career growth * Opportunities to take on new challenges and responsibilities * A culture that encourages innovation, creativity, and continuous learning **How to Apply** If you're passionate about delivering exceptional customer experiences and are committed to creating a culture that's centered around people, we want to hear from you. Apply now to join our team as a Customer Service Chat Senior Representative. Apply Job! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, supportive, and empowering. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status, or any other characteristic protected by applicable equal employment opportunity laws. **Reasonable Accommodation** If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response. **Tobacco-Free Policy** arenaflex has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Apply for this job