Experienced Customer Service Center Coordinator – Smart Buildings, Automation, Fire Alarm, and Security Systems – Irving, TX – 1st Shift

Join the Team at blithequark: Where Technology Meets Sustainable Progress At blithequark, we're dedicated to empowering customers by combining the real and digital worlds to create a better future. Our Smart Buildings solutions aim to create efficient, safe, adaptable, and responsible environments that improve people's lives. We're looking for a highly skilled Customer Service Center Coordinator to join our team in Irving, TX, and be part of our mission to enable sustainable progress through technology. About the Role As a Customer Service Center Coordinator at blithequark, you will play a critical role in handling normal and after-hours dispatch and documentation of emergency calls for Retail Commercial Services & Support. You will provide support functions for several offices, ensuring that customers' needs are met during critical times, and performance demands are achieved. This is a 1st shift position with anticipated hours of 6:00/7:00 AM - 6:00/7:00 PM, which may include weekend days as scheduled. Key Responsibilities: Coordinate and schedule field technical service activities and resources to ensure customer expectations and commitments are met while delivering the highest quality service possible to assigned product lines. Provide support, information, prioritization, and coordination of assignments for field service personnel for emergency service dispatch and national/enterprise account call handling. Serve as the main point of contact for all service customers, ensuring that all service requests and dispatches are well-detailed, coordinated, prioritized, and organized for review and follow-up action. Work effectively during times of high call processing activity and time constraint demands. Requirements and Qualifications Basic Qualifications: High school diploma or state-recognized GED. 3+ years of experience in customer service call handling, dispatching, and service response in a related technical industry or military background. Knowledge of Microsoft Office, PC, and business software systems (i.e., SAP). Strong typing skills. Ability to work during times of high call processing activity and time constraint demands. Legally authorized to work in the United States on a continual and permanent basis without company sponsorship. Preferred Qualifications: Associate Degree. 3+ years of experience in customer service call handling, dispatching, and service response in a related technical industry. Knowledge of HVAC Controls Concepts (Mechanical & Automation). Bilingual (Spanish or French). What We Offer Compensation and Benefits: blithequark offers a competitive salary range of $33,800 - $57,960, depending on experience, knowledge, skills, and qualifications. We also provide a variety of health and wellness benefits to our employees, including: Medical, dental, and vision coverage. Retirement savings plans. Paid time off and holidays. Flexible work arrangements. Career Growth Opportunities: At blithequark, we're committed to helping our employees grow and develop their skills. We offer: Training and development programs. Mentorship opportunities. Career advancement opportunities. Work Environment and Culture: blithequark is a global technology company that values diversity, equity, and inclusion. We strive to create a work environment that is inclusive, respectful, and supportive of all employees. Our culture is built on: Collaboration and teamwork. Innovation and creativity. Customer focus. Continuous learning and improvement. Why Join blithequark? At blithequark, we're dedicated to creating a better future for our customers, employees, and communities. By joining our team, you'll be part of a global technology company that's shaping the future of industries such as smart buildings, automation, fire alarm, and security systems. We're committed to diversity, equity, and inclusion, and we strive to create a work environment that reflects the diversity of society. We value our employees' unique identities and perspectives, and we encourage you to bring your authentic self to work. How to Apply If you're a motivated and customer-focused individual who is passionate about technology and innovation, we encourage you to apply for this exciting opportunity at blithequark. Please submit your application, including your resume and cover letter, to [insert contact information]. Equal Employment Opportunity Statement blithequark is an Equal Opportunity and Affirmative Action Employer, encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state, or local law. Reasonable Accommodations If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact our HR team for support. EEO is the Law Applicants and employees are protected under Federal law from discrimination. To learn more, please visit [insert link]. Pay Transparency Non-Discrimination Provision blithequark follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, please visit [insert link]. Apply for this job