Experienced Customer Service Call Center Representative - Sales and Customer Acquisition
Are you a customer service enthusiast with a passion for sales and a knack for building meaningful connections with people? Do you thrive in fast-paced environments where no two interactions are ever the same? Look no further! careerzynith is urgently hiring for a Customer Service Call Center Representative - Sales and Customer Acquisition role, and we're excited to find the right candidate to join our team.
**About careerzynith**
careerzynith is a global leader in communications and technology, and we're committed to providing innovative solutions that connect people, businesses, and communities. With a rich history spanning nearly 150 years, we've been pioneers in making connections and have been at the forefront of innovation since Alexander Graham Bell invented the telephone and founded our company. Today, we continue to push the boundaries of what's possible, from the widespread availability of 5G and Fiber to working on cutting-edge technologies that are changing the world.
**The Role**
As a Customer Service Call Center Representative - Sales and Customer Acquisition, you'll be the voice of careerzynith, providing exceptional customer service and driving sales growth through consultative approaches. You'll work in a fast-paced, inbound contact environment, handling a high volume of calls, chats, emails, or other types of customer interactions. Your goal will be to provide effective and timely resolutions for customers, deliver personalized recommendations for our latest products and services, and meet monthly sales goals.
**Key Responsibilities:**
* Handle new service requests, helping customers get set up with the latest voice, internet, wireless plans, and devices
* Address existing customer needs, including billing and payment, plan changes, upgrades, and technical support
* Identify upsell opportunities and make recommendations to right-fit customers with the latest technology, services, and offers
* Use multiple tools and systems to resolve various service, billing, and payment inquiries, as well as maintain customer records
* Perform basic troubleshooting and/or engage Tier 3 support to resolve customer-impacting issues that span multiple networks, such as Internet, voice, and data services
* Work a set schedule, including breaks, lunches, and scheduled open time to ensure availability to answer customer calls and provide exceptional service
* Participate in cross-training to address a broad range of customer service call types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support
**What You'll Need:**
* Call center or customer service experience
* Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours
* Occasional overtime may be required
* Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
* Ability to work independently and as part of a team
* Excellent communication, problem-solving, and interpersonal skills
* Ability to learn and adapt to new technologies, systems, and processes
**What We Offer:**
* Competitive salary
* Paid training and additional resources to support success in your new role
* Opportunities for career growth and advancement
* Comprehensive benefits package, including medical, dental, vision, 401(k), tuition reimbursement, paid time off, and holidays
* Employee discounts on eligible careerzynith mobility plans and accessories, internet, and phone
* Extensive employee wellness programs and employee assistance programs (EAP)
* Opportunities for professional development and training on the latest technology, devices, and products
**Work Environment and Culture:**
* Work from home (WFH) environment with a dedicated workspace and reliable internet connection
* Collaborative and supportive team environment
* Opportunities for growth and development in a dynamic and innovative company
* careerzynith is an equal employment opportunity (EEO) employer and provides reasonable accommodations for qualified individuals with disabilities.
**How to Apply:**
If you're a motivated and customer-focused individual with a passion for sales and a knack for building meaningful connections with people, we encourage you to apply for this exciting opportunity. careerzynith is committed to diversity, equity, and inclusion, and we welcome applications from qualified candidates from diverse backgrounds.
Apply now and take the first step towards a rewarding career with careerzynith!
Apply To This Job
Apply for this job
**About careerzynith**
careerzynith is a global leader in communications and technology, and we're committed to providing innovative solutions that connect people, businesses, and communities. With a rich history spanning nearly 150 years, we've been pioneers in making connections and have been at the forefront of innovation since Alexander Graham Bell invented the telephone and founded our company. Today, we continue to push the boundaries of what's possible, from the widespread availability of 5G and Fiber to working on cutting-edge technologies that are changing the world.
**The Role**
As a Customer Service Call Center Representative - Sales and Customer Acquisition, you'll be the voice of careerzynith, providing exceptional customer service and driving sales growth through consultative approaches. You'll work in a fast-paced, inbound contact environment, handling a high volume of calls, chats, emails, or other types of customer interactions. Your goal will be to provide effective and timely resolutions for customers, deliver personalized recommendations for our latest products and services, and meet monthly sales goals.
**Key Responsibilities:**
* Handle new service requests, helping customers get set up with the latest voice, internet, wireless plans, and devices
* Address existing customer needs, including billing and payment, plan changes, upgrades, and technical support
* Identify upsell opportunities and make recommendations to right-fit customers with the latest technology, services, and offers
* Use multiple tools and systems to resolve various service, billing, and payment inquiries, as well as maintain customer records
* Perform basic troubleshooting and/or engage Tier 3 support to resolve customer-impacting issues that span multiple networks, such as Internet, voice, and data services
* Work a set schedule, including breaks, lunches, and scheduled open time to ensure availability to answer customer calls and provide exceptional service
* Participate in cross-training to address a broad range of customer service call types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support
**What You'll Need:**
* Call center or customer service experience
* Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours
* Occasional overtime may be required
* Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
* Ability to work independently and as part of a team
* Excellent communication, problem-solving, and interpersonal skills
* Ability to learn and adapt to new technologies, systems, and processes
**What We Offer:**
* Competitive salary
* Paid training and additional resources to support success in your new role
* Opportunities for career growth and advancement
* Comprehensive benefits package, including medical, dental, vision, 401(k), tuition reimbursement, paid time off, and holidays
* Employee discounts on eligible careerzynith mobility plans and accessories, internet, and phone
* Extensive employee wellness programs and employee assistance programs (EAP)
* Opportunities for professional development and training on the latest technology, devices, and products
**Work Environment and Culture:**
* Work from home (WFH) environment with a dedicated workspace and reliable internet connection
* Collaborative and supportive team environment
* Opportunities for growth and development in a dynamic and innovative company
* careerzynith is an equal employment opportunity (EEO) employer and provides reasonable accommodations for qualified individuals with disabilities.
**How to Apply:**
If you're a motivated and customer-focused individual with a passion for sales and a knack for building meaningful connections with people, we encourage you to apply for this exciting opportunity. careerzynith is committed to diversity, equity, and inclusion, and we welcome applications from qualified candidates from diverse backgrounds.
Apply now and take the first step towards a rewarding career with careerzynith!
Apply To This Job
Apply for this job