Experienced Customer Service / Cafe Representative – Delivering Exceptional Hospitality and Service Excellence at careerzynith
At careerzynith, we pride ourselves on being a world-class organization that sets the standard for exceptional customer service and hospitality. Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen," is more than just a phrase – it's a way of life that guides every interaction with our customers, co-workers, and team members. We're on a mission to find the best and brightest talent to join our team, and we're looking for individuals who share our passion for delivering outstanding service and creating unforgettable experiences.
**Are You the Perfect Fit?**
If you're a positive, up-beat person with a contagious smile, we want to hear from you! As an experienced Customer Service / Cafe Representative at careerzynith, you'll have the opportunity to make a real difference in the lives of our customers and colleagues. If you're excited about providing exceptional service, working in a fast-paced environment, and being part of a dynamic team, we encourage you to apply.
**Responsibilities and Duties**
As a Customer Service / Cafe Representative at careerzynith, you'll be responsible for providing top-notch customer service to internal and external customers, including:
* Greeting customers in a friendly, professional manner
* Providing concierge services to pilots and customers, including making reservations as required
* Invoicing for services rendered to customers and pilots
* Recording customer preferences in our customer relationship management system
* Proactive preparation for all incoming aircraft
* Providing timely feedback to the company regarding service failures or customer concerns
* Partnering with the line service team to meet and exceed customer service expectations
* Maintaining a clean and welcoming environment, including the front desk, lobby, and all FBO amenities
* Rotating between front desk duties and cafe duties for at least 1 week every month after training
* Learning and making a variety of drinks for our cafe customers
* Providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and menu items
**Competencies**
To succeed in this role, you'll need to possess the following competencies:
* Customer focus: naturally outgoing and extroverted, with a passion for delivering exceptional service
* Communication skills: able to communicate effectively with customers, employees, and team members in person, on the phone, and through radio communications
* Technical skills: proficient in Microsoft Office products and point of sale programs
* Basic mathematical knowledge: able to perform basic math calculations and handle cash transactions
* Physical abilities: able to lift 25 pounds, stand for long periods, and walk throughout the facility to interact with customers
* Bi-lingual: preferred but not required
**Reporting Relationship and Work Environment**
This position reports to the Customer Service Manager and operates in a professional environment that may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft. As a Customer Service / Cafe Representative at careerzynith, you'll be part of a dynamic team that's passionate about delivering exceptional service and creating unforgettable experiences.
**Physical Demands**
The physical demands of this role include:
* Lifting 25 pounds
* Standing for long periods to greet customers and interact with colleagues
* Walking throughout the facility to provide excellent customer service
* Possible exposure to hazardous noise levels, chemicals, fumes, and machinery
**Position Type and Expected Hours of Work**
This is a non-exempt position that requires shift work, including evenings, weekends, and scheduled company holidays. No experience is necessary in aviation, but a passion for delivering exceptional service is a must!
**Travel**
No travel is expected for this position.
**Education, Experience, and Eligibility Qualifications**
* Customer service experience preferably in the service industry
* High School Diploma or equivalent
* Entry-level position
* Ability to work evenings, weekends, and holidays
* Acceptable driving record
* Zero-tolerance drug-free employer, including pre-employment and random screening
**AAP/EEO Statement**
careerzynith is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled.
**Other Duties**
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.
**Why Join careerzynith?**
As a Customer Service / Cafe Representative at careerzynith, you'll have the opportunity to:
* Work in a dynamic and fast-paced environment that's passionate about delivering exceptional service
* Develop your skills and knowledge in customer service, hospitality, and communication
* Be part of a team that's dedicated to creating unforgettable experiences for our customers and colleagues
* Enjoy a competitive compensation package, including benefits and perks
* Have opportunities for career growth and advancement in a growing and dynamic organization
**How to Apply**
If you're a positive, up-beat person with a contagious smile and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Apply for this job
**Are You the Perfect Fit?**
If you're a positive, up-beat person with a contagious smile, we want to hear from you! As an experienced Customer Service / Cafe Representative at careerzynith, you'll have the opportunity to make a real difference in the lives of our customers and colleagues. If you're excited about providing exceptional service, working in a fast-paced environment, and being part of a dynamic team, we encourage you to apply.
**Responsibilities and Duties**
As a Customer Service / Cafe Representative at careerzynith, you'll be responsible for providing top-notch customer service to internal and external customers, including:
* Greeting customers in a friendly, professional manner
* Providing concierge services to pilots and customers, including making reservations as required
* Invoicing for services rendered to customers and pilots
* Recording customer preferences in our customer relationship management system
* Proactive preparation for all incoming aircraft
* Providing timely feedback to the company regarding service failures or customer concerns
* Partnering with the line service team to meet and exceed customer service expectations
* Maintaining a clean and welcoming environment, including the front desk, lobby, and all FBO amenities
* Rotating between front desk duties and cafe duties for at least 1 week every month after training
* Learning and making a variety of drinks for our cafe customers
* Providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and menu items
**Competencies**
To succeed in this role, you'll need to possess the following competencies:
* Customer focus: naturally outgoing and extroverted, with a passion for delivering exceptional service
* Communication skills: able to communicate effectively with customers, employees, and team members in person, on the phone, and through radio communications
* Technical skills: proficient in Microsoft Office products and point of sale programs
* Basic mathematical knowledge: able to perform basic math calculations and handle cash transactions
* Physical abilities: able to lift 25 pounds, stand for long periods, and walk throughout the facility to interact with customers
* Bi-lingual: preferred but not required
**Reporting Relationship and Work Environment**
This position reports to the Customer Service Manager and operates in a professional environment that may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft. As a Customer Service / Cafe Representative at careerzynith, you'll be part of a dynamic team that's passionate about delivering exceptional service and creating unforgettable experiences.
**Physical Demands**
The physical demands of this role include:
* Lifting 25 pounds
* Standing for long periods to greet customers and interact with colleagues
* Walking throughout the facility to provide excellent customer service
* Possible exposure to hazardous noise levels, chemicals, fumes, and machinery
**Position Type and Expected Hours of Work**
This is a non-exempt position that requires shift work, including evenings, weekends, and scheduled company holidays. No experience is necessary in aviation, but a passion for delivering exceptional service is a must!
**Travel**
No travel is expected for this position.
**Education, Experience, and Eligibility Qualifications**
* Customer service experience preferably in the service industry
* High School Diploma or equivalent
* Entry-level position
* Ability to work evenings, weekends, and holidays
* Acceptable driving record
* Zero-tolerance drug-free employer, including pre-employment and random screening
**AAP/EEO Statement**
careerzynith is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled.
**Other Duties**
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.
**Why Join careerzynith?**
As a Customer Service / Cafe Representative at careerzynith, you'll have the opportunity to:
* Work in a dynamic and fast-paced environment that's passionate about delivering exceptional service
* Develop your skills and knowledge in customer service, hospitality, and communication
* Be part of a team that's dedicated to creating unforgettable experiences for our customers and colleagues
* Enjoy a competitive compensation package, including benefits and perks
* Have opportunities for career growth and advancement in a growing and dynamic organization
**How to Apply**
If you're a positive, up-beat person with a contagious smile and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Apply for this job