Experienced Customer Service Associate (REMOTE) – Record Retrieval and Client Support Specialist
At careerzynith, we're on a mission to revolutionize the way we deliver exceptional customer service and support to our clients. As a key member of our team, you'll play a vital role in ensuring that our clients receive timely and accurate information, while also providing a seamless experience for our record providers. If you're a highly motivated and organized individual with excellent communication skills, we want to hear from you!
**About careerzynith**
careerzynith is a leading provider of innovative solutions for the healthcare industry. Our team of dedicated professionals is passionate about delivering exceptional service and support to our clients, and we're committed to creating a work environment that's collaborative, inclusive, and fun. As a remote Customer Service Associate, you'll have the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team.
**Key Responsibilities**
As a Customer Service Associate, you'll be responsible for:
* Reviewing daily call sheets from your Team Leader to ensure timely follow-up with record providers
* Making phone calls to confirm receipt of written requests and updating the MCS diary system with call details
* Diarying next calls for proper follow-up activities and assigning status messages to clients
* Determining if copy fees are required and arranging preparation of checks
* Informing Request Processing of address changes to providers or clients
* Keeping Client Specialists informed of difficult providers
* Preparing Excel spreadsheets as required by providers
**Performance Metrics**
To ensure that you're meeting our high standards, we'll be tracking your performance against the following metrics:
* Non-Hospital Location Caller:
+ Upon completion of 60-day probationary period, an average of 60 requests will be updated daily or 300 per week
+ Six months of employment: 325 assignment updates per week
+ Eleven months of employment: 350 per week
+ Sixteen months: 350 per week
+ Twenty-three months: 400 per week
* Hospital Location Caller:
+ Upon completion of 60-day probationary period, an average of 65 requests will be updated daily or 350 per week
+ Six months of employment: 400 assignment updates per week
+ Eleven months of employment: 425 per week
+ Sixteen months: 450 per week
**Qualifications**
To succeed in this role, you'll need:
* Excellent oral and written communication skills, with strong interpersonal skills
* Strong client focus, with the ability to interact with customers at all levels
* Strong analytical and problem-solving skills, with a high level of attention to detail
* Ability to multi-task effectively and maintain organization and composure under high pressure
* Strong knowledge of Microsoft Office (Excel, Word)
* Ability to make timely, independent decisions
* Ability to work to deadlines and prioritize work
* Ability to work independently and as part of a team
**Education Requirements**
While an Associate degree is preferred, we'll consider candidates with a High School Diploma or equivalent education and 1-2 years of related work experience.
**Supervisory Responsibilities**
As a Customer Service Associate, you'll be working independently, with minimal supervision.
**Physical Demands**
This role requires prolonged sitting in a 7 1/2 hour to eight-hour day, with excessive use of phone, computer keyboard, and monitor.
**Work Environment**
You'll be working remotely, with the flexibility to work West Coast business hours. You'll need to be able to work with Management to ensure MCS standards are met.
**Compensation and Benefits**
We offer a competitive starting rate of $15 per hour, with opportunities for growth and development. You'll also have access to a range of benefits, including:
* Flexible work arrangements
* Opportunities for professional development and growth
* Collaborative and inclusive work environment
* Recognition and rewards for outstanding performance
**Equal Opportunity Employer**
careerzynith is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We welcome applications from candidates of all backgrounds and perspectives.
**How to Apply**
If you're a motivated and organized individual with excellent communication skills, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Apply for this job
**About careerzynith**
careerzynith is a leading provider of innovative solutions for the healthcare industry. Our team of dedicated professionals is passionate about delivering exceptional service and support to our clients, and we're committed to creating a work environment that's collaborative, inclusive, and fun. As a remote Customer Service Associate, you'll have the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team.
**Key Responsibilities**
As a Customer Service Associate, you'll be responsible for:
* Reviewing daily call sheets from your Team Leader to ensure timely follow-up with record providers
* Making phone calls to confirm receipt of written requests and updating the MCS diary system with call details
* Diarying next calls for proper follow-up activities and assigning status messages to clients
* Determining if copy fees are required and arranging preparation of checks
* Informing Request Processing of address changes to providers or clients
* Keeping Client Specialists informed of difficult providers
* Preparing Excel spreadsheets as required by providers
**Performance Metrics**
To ensure that you're meeting our high standards, we'll be tracking your performance against the following metrics:
* Non-Hospital Location Caller:
+ Upon completion of 60-day probationary period, an average of 60 requests will be updated daily or 300 per week
+ Six months of employment: 325 assignment updates per week
+ Eleven months of employment: 350 per week
+ Sixteen months: 350 per week
+ Twenty-three months: 400 per week
* Hospital Location Caller:
+ Upon completion of 60-day probationary period, an average of 65 requests will be updated daily or 350 per week
+ Six months of employment: 400 assignment updates per week
+ Eleven months of employment: 425 per week
+ Sixteen months: 450 per week
**Qualifications**
To succeed in this role, you'll need:
* Excellent oral and written communication skills, with strong interpersonal skills
* Strong client focus, with the ability to interact with customers at all levels
* Strong analytical and problem-solving skills, with a high level of attention to detail
* Ability to multi-task effectively and maintain organization and composure under high pressure
* Strong knowledge of Microsoft Office (Excel, Word)
* Ability to make timely, independent decisions
* Ability to work to deadlines and prioritize work
* Ability to work independently and as part of a team
**Education Requirements**
While an Associate degree is preferred, we'll consider candidates with a High School Diploma or equivalent education and 1-2 years of related work experience.
**Supervisory Responsibilities**
As a Customer Service Associate, you'll be working independently, with minimal supervision.
**Physical Demands**
This role requires prolonged sitting in a 7 1/2 hour to eight-hour day, with excessive use of phone, computer keyboard, and monitor.
**Work Environment**
You'll be working remotely, with the flexibility to work West Coast business hours. You'll need to be able to work with Management to ensure MCS standards are met.
**Compensation and Benefits**
We offer a competitive starting rate of $15 per hour, with opportunities for growth and development. You'll also have access to a range of benefits, including:
* Flexible work arrangements
* Opportunities for professional development and growth
* Collaborative and inclusive work environment
* Recognition and rewards for outstanding performance
**Equal Opportunity Employer**
careerzynith is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We welcome applications from candidates of all backgrounds and perspectives.
**How to Apply**
If you're a motivated and organized individual with excellent communication skills, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Apply for this job