**Experienced Customer Service Associate - Remote Per Diem Opportunity at arenaflex**

At arenaflex, we're dedicated to revolutionizing the healthcare industry with innovative solutions and exceptional customer service. As a leading provider of health plans, we're committed to delivering top-notch care to our customers while fostering a collaborative and dynamic work environment. If you're passionate about serving others, possess excellent communication skills, and thrive in a fast-paced setting, we invite you to join our team as a Customer Service Associate. **About arenaflex** arenaflex is a forward-thinking organization that prioritizes the well-being of our customers, employees, and the community. We're driven by a shared vision of providing accessible, high-quality healthcare services that make a meaningful difference in people's lives. Our commitment to excellence is reflected in our state-of-the-art technology, comprehensive training programs, and a culture that values diversity, equity, and inclusion. **Job Summary** As a Customer Service Associate at arenaflex, you'll play a vital role in delivering exceptional customer experiences while ensuring the highest standards of quality, safety, and stewardship. You'll serve as a liaison in our Call Center, responding to customer inquiries, resolving issues, and providing accurate information about our health plans. Your success will be measured by your ability to effectively communicate, manage time, and solve problems in a professional manner while working collaboratively with your team to achieve common goals. **Primary Accountabilities** As a Customer Service Associate, your primary responsibilities will include: ### Quality/No Harm * Properly identifying and elevating concerns that affect customers or arenaflex's ability to serve them. * Providing accurate and professional service to customers, adhering to department policies. * Attending and participating in staff training sessions, surveys, and department meetings. * Maintaining confidentiality at all times, following departmental and organizational confidentiality guidelines. * Contributing towards meeting departmental performance goals (average speed of answer, service level, abandonment rate). ### Customer Experience * Responding to customer inquiries by researching, understanding, and documenting plan information related to: + Covered benefits and exclusions, including prescription drug coverage + Eligibility, enrollment, and disenrollment + Participating providers + Claims payments and processes + Authorization processes + Premium billing + Plan guidelines * Assisting Health First Health Plans customers in a caring and knowledgeable manner, representing the organization as a skilled healthcare professional. * Handling incoming sales inquiries from prospective customers by answering basic questions and referring to a licensed sales agent for closure. * Providing assistance with customer service walk-in members in a timely and efficient manner. ### Stewardship * Meeting individual Call Center performance standards as determined by management. * Properly identifying and elevating concerns affecting customers or arenaflex's ability to serve them. * Participating in special projects as requested or approved by management. **Qualifications** To be successful in this role, you'll need to possess the following qualifications: ### Qualifications Required * The highest level of education desired for candidates in this position is a High School diploma, G.E.D., or equivalent experience. Some college preferred. * One year related work experience in a call center or customer service environment interacting with customers. * Must be able to work the designated shift and overtime as needed. * Must be able to talk and type at the same time and communicate effectively while multitasking. * Must be able to navigate through multiple screens and computer applications while reviewing benefit information. * Ability to accurately type 45 words per minute while speaking with a customer on the phone. * Intermediate to Advanced computer skills, including Microsoft Applications. * Bi-lingual candidates must be able to speak, read, write, and comprehend in Spanish and English. * Certification required by passing the Bi-lingual/Medical Interpretation test, provided by ATLA at Health First CFL. ### Physical and Mental Demands * Ability to sit and view a computer screen for several hours at a time. * Work effectively in a fast-paced and often stressful environment. * Excellent verbal, interpersonal, and written communication skills. * Superior customer service telephone skills, including active listening and questioning skills. * Basic math, analytical, and problem-solving skills. * Ability to think critically to define issues, identify risks, and propose outcomes. * Maintaining a high level of motivation, initiative, and accountability. * Organization, prioritization, and time management. * Ability to interact professionally and work effectively as a team with all levels of employees and management. * Handling multiple tasks, often within limited time frames. * Must be able to work in a team environment illustrating cooperation and respect. * Excellent attendance is required, and ability to work a flexible schedule. * Strong knowledge of customer care processes and techniques. **What We Offer** As a valued member of the arenaflex team, you'll enjoy a comprehensive benefits package, including: * Competitive salary and bonus structure * Comprehensive health insurance * Retirement savings plan * Paid time off and holidays * Opportunities for professional growth and development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. **Join the arenaflex Team** At arenaflex, we're committed to creating a workplace that is inclusive, supportive, and empowering. We believe that our employees are our greatest asset, and we're dedicated to providing them with the resources, training, and opportunities they need to succeed. If you're looking for a challenging and rewarding career that will allow you to make a meaningful difference in people's lives, we invite you to join our team. Apply for this job