Experienced Customer Service Associate – Remote Opportunity with careerzynith
At careerzynith, we're a dynamic and innovative company that's revolutionizing the way people experience customer service. With over 14,000 brand name authentic fragrances, we've become a trusted name in the industry, and we're looking for talented individuals to join our team. If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, we want to hear from you!
**About careerzynith**
careerzynith is a three-time award winner of the Inc5000 fastest growing companies in the USA, and we're proud of our commitment to excellence. Founded in 2001, we've grown into a global company with a reputation for providing top-notch customer service. Our team is dedicated to helping customers find their perfect fragrance, and we're looking for like-minded individuals to join our crew.
**Customer Service Associate Role**
As a Customer Service Associate at careerzynith, you'll be the first human touchpoint for our customers, and you'll play a critical role in delivering exceptional experiences. You'll be responsible for answering phone calls, emails, and chat messages promptly, accurately, and courteously. You'll also track orders, recognize and respond to cross-sell opportunities, and resolve customer service problems promptly and accurately.
**Key Responsibilities:**
* Answer many phone calls, emails, and chat messages daily, promptly, accurately, and courteously.
* Track orders promptly and accurately.
* Recognize and respond to cross-sell opportunities presented in order calls or email requests.
* Resolve customer service problems promptly and accurately, within proscribed company guidelines, and in a manner designed to retain and promote customer loyalty.
* Assist with order verification, damaged/lost package claims and reshipments.
**Qualifications and Requirements:**
* Must have dedicated office/space that includes a computer, 2 monitors, keyboard, mouse, and headset.
* Must be willing to work 7:00am to 4:00pm Eastern Standard Time.
* Must have at least 6 months experience working remote.
* Must have at least two years' experience working in a customer service position providing support through email, calls, chat, and social media.
* Must have 1 year experience working with Zendesk or a customer service ticketing system.
* Must have strong computer skills and strong data-entry/keyboard skills.
* Must have experience working with metrics such as handle time, quality assurance, and more.
* Must be willing to work overtime hours and weekend during holiday seasons.
* Must be able to effectively communicate in English, verbally and in writing. Bi-lingual is a plus!
* Ability to manage and resolve conflict quickly and professionally.
* Must be highly organized, with excellent attention to details.
* High school degree, GED, or equivalent work experience.
* Must have a customer-first mindset, which is measured through customer experience feedback.
**What We Offer:**
* Competitive salary and benefits package.
* Opportunity to work with a dynamic and innovative company.
* Collaborative and supportive team environment.
* Professional development and growth opportunities.
* Flexible work arrangements, including remote work options.
* Recognition and rewards for outstanding performance.
**Assessment Test:**
To be considered for this position, you'll need to complete our assessment test. The test takes 20-30 minutes on average from start to finish and will help us understand your skills and experience. Please complete the assessment test as part of the application process.
Apply Job!
**Why Join careerzynith?**
At careerzynith, we're passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our team. If you're a customer service professional who thrives in a fast-paced environment and is passionate about delivering outstanding results, we want to hear from you! Join our team and be part of a dynamic and innovative company that's revolutionizing the way people experience customer service.
**Work Environment and Company Culture:**
careerzynith is a fast-paced and dynamic company that's always looking for ways to innovate and improve. Our team is collaborative, supportive, and passionate about delivering exceptional customer experiences. We're committed to creating a work environment that's inclusive, diverse, and respectful. If you're a team player who thrives in a fast-paced environment, we want to hear from you!
**Compensation, Perks, and Benefits:**
careerzynith offers a competitive salary and benefits package, including:
* Competitive salary
* Comprehensive health insurance
* 401(k) matching program
* Paid time off and holidays
* Professional development and growth opportunities
* Flexible work arrangements, including remote work options
* Recognition and rewards for outstanding performance
**Conclusion:**
If you're a customer service professional who's passionate about delivering exceptional experiences and thrives in a fast-paced environment, we want to hear from you! Join our team at careerzynith and be part of a dynamic and innovative company that's revolutionizing the way people experience customer service. Apply now and take the first step towards a rewarding career with careerzynith!
Apply for this job
**About careerzynith**
careerzynith is a three-time award winner of the Inc5000 fastest growing companies in the USA, and we're proud of our commitment to excellence. Founded in 2001, we've grown into a global company with a reputation for providing top-notch customer service. Our team is dedicated to helping customers find their perfect fragrance, and we're looking for like-minded individuals to join our crew.
**Customer Service Associate Role**
As a Customer Service Associate at careerzynith, you'll be the first human touchpoint for our customers, and you'll play a critical role in delivering exceptional experiences. You'll be responsible for answering phone calls, emails, and chat messages promptly, accurately, and courteously. You'll also track orders, recognize and respond to cross-sell opportunities, and resolve customer service problems promptly and accurately.
**Key Responsibilities:**
* Answer many phone calls, emails, and chat messages daily, promptly, accurately, and courteously.
* Track orders promptly and accurately.
* Recognize and respond to cross-sell opportunities presented in order calls or email requests.
* Resolve customer service problems promptly and accurately, within proscribed company guidelines, and in a manner designed to retain and promote customer loyalty.
* Assist with order verification, damaged/lost package claims and reshipments.
**Qualifications and Requirements:**
* Must have dedicated office/space that includes a computer, 2 monitors, keyboard, mouse, and headset.
* Must be willing to work 7:00am to 4:00pm Eastern Standard Time.
* Must have at least 6 months experience working remote.
* Must have at least two years' experience working in a customer service position providing support through email, calls, chat, and social media.
* Must have 1 year experience working with Zendesk or a customer service ticketing system.
* Must have strong computer skills and strong data-entry/keyboard skills.
* Must have experience working with metrics such as handle time, quality assurance, and more.
* Must be willing to work overtime hours and weekend during holiday seasons.
* Must be able to effectively communicate in English, verbally and in writing. Bi-lingual is a plus!
* Ability to manage and resolve conflict quickly and professionally.
* Must be highly organized, with excellent attention to details.
* High school degree, GED, or equivalent work experience.
* Must have a customer-first mindset, which is measured through customer experience feedback.
**What We Offer:**
* Competitive salary and benefits package.
* Opportunity to work with a dynamic and innovative company.
* Collaborative and supportive team environment.
* Professional development and growth opportunities.
* Flexible work arrangements, including remote work options.
* Recognition and rewards for outstanding performance.
**Assessment Test:**
To be considered for this position, you'll need to complete our assessment test. The test takes 20-30 minutes on average from start to finish and will help us understand your skills and experience. Please complete the assessment test as part of the application process.
Apply Job!
**Why Join careerzynith?**
At careerzynith, we're passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our team. If you're a customer service professional who thrives in a fast-paced environment and is passionate about delivering outstanding results, we want to hear from you! Join our team and be part of a dynamic and innovative company that's revolutionizing the way people experience customer service.
**Work Environment and Company Culture:**
careerzynith is a fast-paced and dynamic company that's always looking for ways to innovate and improve. Our team is collaborative, supportive, and passionate about delivering exceptional customer experiences. We're committed to creating a work environment that's inclusive, diverse, and respectful. If you're a team player who thrives in a fast-paced environment, we want to hear from you!
**Compensation, Perks, and Benefits:**
careerzynith offers a competitive salary and benefits package, including:
* Competitive salary
* Comprehensive health insurance
* 401(k) matching program
* Paid time off and holidays
* Professional development and growth opportunities
* Flexible work arrangements, including remote work options
* Recognition and rewards for outstanding performance
**Conclusion:**
If you're a customer service professional who's passionate about delivering exceptional experiences and thrives in a fast-paced environment, we want to hear from you! Join our team at careerzynith and be part of a dynamic and innovative company that's revolutionizing the way people experience customer service. Apply now and take the first step towards a rewarding career with careerzynith!
Apply for this job