**Experienced Customer Service Associate - Regular**

**Join arenaflex, a global leader in e-commerce, as we continue to revolutionize the way people shop and live. We're seeking a highly motivated and customer-focused individual to join our Customer Service team as a Customer Service Associate - Regular.** **About arenaflex** arenaflex is a place where builders can build, invent, and innovate to improve the experience for our customers. As a Fortune 100 company based in Seattle, Washington, we're the global leader in e-commerce, offering everything from books and electronics to apparel and diamond jewelry. Our technological innovation drives growth, providing customers with more selection, convenient shopping, and low prices. We operate sites in multiple countries and maintain dozens of fulfillment centers around the world. **Our Mission** We want you to help share and shape our mission to be Earth's most customer-centric company. Our evolution from Web site to e-commerce partner to development platform is driven by the spirit of invention that is part of our DNA. We do this every day by inventing elegant and simple solutions to complex technical and business problems. We're making history, and the good news is that we've only just begun. **About the Customer Service Team** Our arenaflex Contact Centers work towards a single goal: to deliver the best possible support experience to our customers. To do that, our CS Operations teams are empowered and expected to think like owners. We solve problems the first time so that customers have an effortless experience every time. Building on arenaflex's global mission of being the 'Earth's most customer-centric company', the Customer Service team started operations in August 2005 and has grown steadily in size and scope since then. **Key Responsibilities:** * Assist customers in expediting orders and correcting post-sales problems through various communication channels, including mail, chat, and phone. * Utilize a variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions in a fast-paced environment. * Provide excellent customer service skills, including maintaining focus on the customer issue, empathizing with and prioritizing customer needs, and resolving conflicts in a professional manner. * Work successfully in a team environment as well as independently, maintaining regular and reliable attendance, including the daily schedule as assigned. * Flexible with the working schedule, may be expected to work weekends, holidays, and events, and work overtime as required by business, up to 60 hours a week. **Essential Qualifications:** * Completed at least two years in college or Senior High Graduate; or * High school graduate (old curriculum) with at least one year call center/BPO experience * Less than two years in college with at least one year call center/BPO experience **Preferred Qualifications:** * Previous experience in a customer-facing role, preferably in a call center or BPO environment. * Excellent communication, problem-solving, and interpersonal skills. * Ability to work in a fast-paced, dynamic environment and adapt to changes in the work environment. * Proficient in using a desktop computer system, including Microsoft Office and internet applications. * Familiarity with Amazon's software tools and systems. **Skills and Competencies:** * Excellent communication skills (written and verbal) * Ability to communicate correctly and clearly with all customers * Excellent documentation skills * Good comprehension skills – ability to clearly understand and state the issues customers present * Ability to concentrate – follow customers issues without distraction to resolution * Good composition skills – ability to compose a grammatically correct, concise, and accurate written response * Work successfully in a team environment as well as independently * Ability to use a desktop computer system * Familiarity with Windows XP, Microsoft Outlook, Microsoft Word, and Internet Explorer * Excellent typing skills * Demonstrates understanding of the Internet, Amazon.com website, and competitor websites * Demonstrates an ability to successfully navigate websites * Demonstrates a proficient knowledge of email applications * Demonstrates an ability to learn in various media * Ability to successfully adapt to changes in the work environment **Career Growth Opportunities and Learning Benefits:** * arenaflex offers a comprehensive training program to help you develop the skills and knowledge you need to succeed in your role. * Opportunities for career growth and advancement within the company. * Access to a wide range of training and development programs, including online courses, workshops, and conferences. * Collaborative and dynamic work environment that encourages innovation and creativity. **Work Environment and Company Culture:** * arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. * Our company culture values innovation, customer obsession, and teamwork. * We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan and paid time off. * arenaflex is a global company with a presence in multiple countries, offering opportunities for career growth and advancement. **Compensation, Perks, and Benefits:** * Competitive salary and benefits package. * Comprehensive training program to help you develop the skills and knowledge you need to succeed in your role. * Opportunities for career growth and advancement within the company. * Access to a wide range of training and development programs, including online courses, workshops, and conferences. * Collaborative and dynamic work environment that encourages innovation and creativity. * Comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan and paid time off. **Conclusion:** If you're a highly motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Join arenaflex's Customer Service team and be part of a dynamic and innovative company that is shaping the future of e-commerce. Apply now and take the first step towards a rewarding and challenging career with arenaflex. Apply for this job