**Experienced Customer Service Associate - Nights and Weekends (Full Time) at blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse stakeholders? If so, we invite you to join blithequark as a Customer Service Associate - Nights and Weekends. As a key member of our Seller Operations team, you will play a vital role in managing transactions and relationships with our valued sellers and customers, ensuring elite service and driving business growth. **The Opportunity** At blithequark, we are committed to revolutionizing the live event industry by providing innovative solutions and exceptional customer experiences. As a Customer Service Associate, you will be part of a dynamic team that is dedicated to delivering outstanding service to our sellers and customers. Your primary responsibility will be to respond to a broad range of event and order-related questions, resolving issues and providing solutions in a timely and professional manner. **Your Role Expectations** As a Customer Service Associate, your role expectations will progress as follows: ### 30 Days in * Complete new hire orientation, gaining the knowledge and resources about how blithequark operates and the live event industry you need to be successful. * Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers. * Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems. ### 60 Days in * Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively. * Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities. * Navigate order queue and determine what requires attention to provide real-time assistance. ### 90 Days in * Play an active role in continued learnings to advance skill sets necessary for individual and team goals. * Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers. **What You'll Bring** To succeed as a Customer Service Associate, you will bring: * Outstanding communication, attention to detail, and organizational skills. * A strong customer service mindset that embodies problem-solving, decision-making, and resolution skills. * An interest in the live event space and an eager-to-learn attitude. **Work Environment and Culture** Our Coppell, TX office is a dynamic and collaborative environment that fosters growth, innovation, and teamwork. As a Customer Service Associate, you will enjoy a hybrid work model, with 3 days in the office and 2 days working from home. Our office hours are 1:30 pm - 10:00 pm, with Tuesday and Wednesday off, or Wednesday and Thursday off, depending on your schedule. **Compensation and Benefits** As a valued member of our team, you will receive: * A competitive base salary of $40,000, with overtime eligibility. * Bi-annual bonuses and an annual equity grant. * Comprehensive benefits package, including medical, dental, and vision insurance. * Paid time off, holidays, and sick leave. **Career Growth Opportunities** At blithequark, we are committed to helping our employees grow and develop their careers. As a Customer Service Associate, you will have opportunities to: * Develop your skills and knowledge through ongoing training and development programs. * Take on additional responsibilities and contribute to team goals. * Pursue career advancement opportunities within the company. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for the Customer Service Associate - Nights and Weekends role at blithequark. Please submit your application, including your resume and a cover letter, through our website. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. **#IND** **#LI-BW1** Apply Job! Apply for this job