**Experienced Customer Service Associate - Nights and Weekends (Full Time) at arenaflex**
Join arenaflex, a leading innovator in the live event industry, as a Customer Service Associate - Nights and Weekends. As a key member of our Seller Operations team, you will play a vital role in delivering exceptional service to our valued sellers and customers. If you're passionate about providing elite customer experiences, have a keen eye for detail, and thrive in a fast-paced environment, we encourage you to apply.
**The Opportunity:**
As a Customer Service Associate at arenaflex, you will be responsible for managing transactions and relationships with our sellers and customers who have placed orders through our exchange. You will take calls and respond to emails on a broad range of event and order-related questions, ensuring that we provide top-notch service to both our sellers and customers. Your primary goal will be to resolve issues efficiently, provide accurate information, and maintain a positive and professional demeanor in all interactions.
**How Your Role Expectations Will Progress as a Customer Service Associate in the First 30, 90, and 180 Days:**
### 30 Days In:
* Complete new hire orientation, gaining the knowledge and resources about how arenaflex operates and the live event industry you need to be successful.
* Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers.
* Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems.
### 60 Days In:
* Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively.
* Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities.
* Navigate order queue and determine what requires attention to provide real-time assistance.
### 90 Days In:
* Play an active role in continued learnings to advance skill sets necessary for individual and team goals.
* Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.
**What You'll Bring as a Customer Service Associate:**
* Outstanding communication, attention to detail, and organizational skills.
* Strong customer service mindset that embodies problem-solving, decision-making, and resolution skills.
* Interest in the live event space and an eager-to-learn attitude.
**Office Location and Work Schedule:**
* Coppell, TX
* Hybrid model, not fully remote: 3 days in office and 2 days at home
* Hours:
+ 1:30pm-10:00pm, with Tuesday/Wednesday off
+ 1:30pm-10:00pm, with Wednesday/Thursday off
* The first 4 weeks of employment are Monday-Friday 8:30-5:00pm for training. Training is paid and all in-office.
**Compensation and Benefits:**
* $40,000 base salary with overtime eligibility
* Bi-annual bonuses
* Annual equity grant
* Any hours worked over 40/week are overtime eligible
**Why Join arenaflex?**
* arenaflex is a leading innovator in the live event industry, providing a dynamic and fast-paced work environment.
* Our team is passionate about delivering exceptional customer experiences and is dedicated to helping our sellers and customers succeed.
* We offer a comprehensive training program to ensure your success in your role.
* arenaflex is committed to providing a positive and inclusive work environment that fosters growth and development.
**How to Apply:**
If you're a motivated and customer-focused individual who is passionate about the live event industry, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we look forward to reviewing your qualifications.
**Equal Employment Opportunity:**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
**Note:**
arenaflex is a leading innovator in the live event industry, and this role is a full-time position based in Coppell, TX. The work schedule is a hybrid model, with 3 days in office and 2 days at home. The compensation package includes a base salary, overtime eligibility, bi-annual bonuses, and an annual equity grant.
**The Opportunity:**
As a Customer Service Associate at arenaflex, you will be responsible for managing transactions and relationships with our sellers and customers who have placed orders through our exchange. You will take calls and respond to emails on a broad range of event and order-related questions, ensuring that we provide top-notch service to both our sellers and customers. Your primary goal will be to resolve issues efficiently, provide accurate information, and maintain a positive and professional demeanor in all interactions.
**How Your Role Expectations Will Progress as a Customer Service Associate in the First 30, 90, and 180 Days:**
### 30 Days In:
* Complete new hire orientation, gaining the knowledge and resources about how arenaflex operates and the live event industry you need to be successful.
* Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers.
* Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems.
### 60 Days In:
* Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively.
* Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities.
* Navigate order queue and determine what requires attention to provide real-time assistance.
### 90 Days In:
* Play an active role in continued learnings to advance skill sets necessary for individual and team goals.
* Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.
**What You'll Bring as a Customer Service Associate:**
* Outstanding communication, attention to detail, and organizational skills.
* Strong customer service mindset that embodies problem-solving, decision-making, and resolution skills.
* Interest in the live event space and an eager-to-learn attitude.
**Office Location and Work Schedule:**
* Coppell, TX
* Hybrid model, not fully remote: 3 days in office and 2 days at home
* Hours:
+ 1:30pm-10:00pm, with Tuesday/Wednesday off
+ 1:30pm-10:00pm, with Wednesday/Thursday off
* The first 4 weeks of employment are Monday-Friday 8:30-5:00pm for training. Training is paid and all in-office.
**Compensation and Benefits:**
* $40,000 base salary with overtime eligibility
* Bi-annual bonuses
* Annual equity grant
* Any hours worked over 40/week are overtime eligible
**Why Join arenaflex?**
* arenaflex is a leading innovator in the live event industry, providing a dynamic and fast-paced work environment.
* Our team is passionate about delivering exceptional customer experiences and is dedicated to helping our sellers and customers succeed.
* We offer a comprehensive training program to ensure your success in your role.
* arenaflex is committed to providing a positive and inclusive work environment that fosters growth and development.
**How to Apply:**
If you're a motivated and customer-focused individual who is passionate about the live event industry, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we look forward to reviewing your qualifications.
**Equal Employment Opportunity:**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
**Note:**
arenaflex is a leading innovator in the live event industry, and this role is a full-time position based in Coppell, TX. The work schedule is a hybrid model, with 3 days in office and 2 days at home. The compensation package includes a base salary, overtime eligibility, bi-annual bonuses, and an annual equity grant.