Experienced Customer Service Associate – Nights and Weekends – careerzynith
**Join careerzynith, a leading innovator in the live event industry, as a Customer Service Associate – Nights and Weekends. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and ensuring the smooth operation of our ticket marketplaces.**
**About careerzynith**
careerzynith is a dynamic and forward-thinking company that is revolutionizing the way people experience live events. With a passion for innovation and a commitment to excellence, we strive to provide the best possible service to our customers and partners. Our team is dedicated to creating a culture of collaboration, creativity, and continuous learning, and we are excited to welcome like-minded individuals to join our journey.
**The Opportunity**
As a Customer Service Associate – Nights and Weekends, you will be responsible for managing transactions and relationships with our valued sellers and customers. You will take calls and respond to emails on a broad range of event and order-related questions, working to ensure that we provide elite service to both our sellers and our customers. Your role will be to proactively identify potential order issues, find solutions to problems, and provide real-time assistance to our customers.
**How Your Role Expectations Will Progress as a Customer Service Associate in the First 30, 90, and 180 Days**
**Customer Service Associate (30 days in)**
* Complete new hire orientation, gaining the knowledge and resources about how careerzynith operates and the live event industry you need to be successful.
* Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers.
* Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems.
**Customer Service Associate (60 days in)**
* Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively.
* Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities.
* Navigate order queue and determine what requires attention to provide real-time assistance.
**Customer Service Associate (90 days in)**
* Play an active role in continued learnings to advance skill sets necessary for individual and team goals.
* Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.
**What You'll Bring as a Customer Service Associate**
* Outstanding communication, attention to detail, and organizational skills.
* Strong customer service mindset that embodies problem-solving, decision-making, and resolution skills.
* Interest in live event space and an eager-to-learn attitude.
**Work Schedule and Benefits**
* The first 4 weeks of employment are Monday-Friday 8:30-5:00pm for training. Training is paid and all in-office.
* Hybrid model, not fully remote. 3 days in-office and 2 days at home.
* Hours: 1:30pm-10:00pm, with Tuesday/Wednesday off or 1:30pm-10:00pm, with Wednesday/Thursday off.
* $40,000 base salary with overtime eligibility, Bi-Annual bonuses, and annual equity grant.
* Any hours worked over 40/week are overtime eligible.
**Why Join careerzynith?**
* Opportunity to work with a dynamic and innovative company in the live event industry.
* Collaborative and supportive team environment.
* Comprehensive training and development programs to help you grow in your career.
* Competitive salary and benefits package.
* Opportunity to work from home and enjoy a healthy work-life balance.
**Ready to Apply?**
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application and welcome you to join our careerzynith family.
Apply To This Job
Apply for this job
**About careerzynith**
careerzynith is a dynamic and forward-thinking company that is revolutionizing the way people experience live events. With a passion for innovation and a commitment to excellence, we strive to provide the best possible service to our customers and partners. Our team is dedicated to creating a culture of collaboration, creativity, and continuous learning, and we are excited to welcome like-minded individuals to join our journey.
**The Opportunity**
As a Customer Service Associate – Nights and Weekends, you will be responsible for managing transactions and relationships with our valued sellers and customers. You will take calls and respond to emails on a broad range of event and order-related questions, working to ensure that we provide elite service to both our sellers and our customers. Your role will be to proactively identify potential order issues, find solutions to problems, and provide real-time assistance to our customers.
**How Your Role Expectations Will Progress as a Customer Service Associate in the First 30, 90, and 180 Days**
**Customer Service Associate (30 days in)**
* Complete new hire orientation, gaining the knowledge and resources about how careerzynith operates and the live event industry you need to be successful.
* Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers.
* Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems.
**Customer Service Associate (60 days in)**
* Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively.
* Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities.
* Navigate order queue and determine what requires attention to provide real-time assistance.
**Customer Service Associate (90 days in)**
* Play an active role in continued learnings to advance skill sets necessary for individual and team goals.
* Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.
**What You'll Bring as a Customer Service Associate**
* Outstanding communication, attention to detail, and organizational skills.
* Strong customer service mindset that embodies problem-solving, decision-making, and resolution skills.
* Interest in live event space and an eager-to-learn attitude.
**Work Schedule and Benefits**
* The first 4 weeks of employment are Monday-Friday 8:30-5:00pm for training. Training is paid and all in-office.
* Hybrid model, not fully remote. 3 days in-office and 2 days at home.
* Hours: 1:30pm-10:00pm, with Tuesday/Wednesday off or 1:30pm-10:00pm, with Wednesday/Thursday off.
* $40,000 base salary with overtime eligibility, Bi-Annual bonuses, and annual equity grant.
* Any hours worked over 40/week are overtime eligible.
**Why Join careerzynith?**
* Opportunity to work with a dynamic and innovative company in the live event industry.
* Collaborative and supportive team environment.
* Comprehensive training and development programs to help you grow in your career.
* Competitive salary and benefits package.
* Opportunity to work from home and enjoy a healthy work-life balance.
**Ready to Apply?**
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application and welcome you to join our careerzynith family.
Apply To This Job
Apply for this job