Experienced Customer Service Associate (Call Center) – Remote, Full Time and Part Time Flex Positions Available in Philadelphia, PA
At careerzynith, we're a dynamic and innovative technology company that's revolutionizing the way people connect and communicate across languages and cultures. As a leading provider of real-time translation, interpretation, and transcreation services, we're constantly pushing the boundaries of what's possible. And we're looking for talented individuals like you to join our team!
**About careerzynith**
Listed on the Philadelphia 100 as one of the fastest-growing companies in the area, careerzynith is a 9+year old technology company that's going places! Our platform, careerzynith HQ, enables real-time connection with best-in-class translation, interpretation, and transcreation services, 24/7 in over 200 languages. We're a close-knit team with big ideas and ambitions, and we're always on the hunt for people who bring energy, ideas, and personality to our growing organization.
**The Role**
We're expanding our customer operations, and we're seeking Customer Service Associates (CSA) to join the team! As a CSA, you'll be responsible for creating a best-in-class customer experience by consistently delivering clear, efficient, and valuable support to callers. You'll facilitate intake calls and requests ranging from on-demand to scheduled language services for our flagship customers.
**Key Responsibilities**
* Facilitate intake calls and requests for language services
* Achieve satisfactory call quality, both behavioral and technical, as measured through call quality reviews
* Provide exceptional client service experiences
* Log and track both calls and requests while servicing clients
* Address opportunities to maintain and improve business relationships with clients
* Work in a dynamic, fast-paced, and multi-line call center environment
* Collaborate with team members to achieve shared goals and objectives
**Essential Qualifications**
* High school diploma or equivalent
* Strong customer service skills and a positive attitude
* Experience with call center software and scheduling tools
* Ability to type quickly and accurately while taking calls
* Reliable and team-oriented
* Flexible schedule (available to work hours between 8AM-12AM EST Monday - Friday, and on weekends)
**Preferred Qualifications**
* Bi-lingual (preferably in a non-Spanish language)
* Experience in the language/translation industry
* Strong organizational skills
* Excellent verbal communication skills
**Skills and Competencies**
* Strong customer service skills and a positive attitude
* Ability to work in a dynamic, fast-paced, and multi-line call center environment
* Excellent communication and interpersonal skills
* Ability to type quickly and accurately while taking calls
* Strong organizational and time management skills
* Ability to work independently and as part of a team
* Strong problem-solving and analytical skills
**Career Growth Opportunities and Learning Benefits**
At careerzynith, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:
* On-the-job training and coaching
* Regular feedback and performance evaluations
* Opportunities for career advancement and professional growth
* Access to industry-leading technology and tools
* Collaborative and supportive work environment
**Work Environment and Company Culture**
At careerzynith, we're proud of our inclusive and supportive work environment. We're committed to creating a workplace that's welcoming and respectful to all employees, regardless of their background, culture, or identity. We offer a range of benefits and perks, including:
* Flexible work arrangements and remote work options
* Comprehensive health and wellness benefits
* Access to on-site fitness classes and wellness programs
* Employee recognition and reward programs
* Collaborative and supportive work environment
**Compensation, Perks, and Benefits**
We offer a competitive salary and benefits package, including:
* Competitive hourly rate
* Comprehensive health and wellness benefits
* Access to on-site fitness classes and wellness programs
* Employee recognition and reward programs
* Flexible work arrangements and remote work options
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Opportunity Employer**
careerzynith is an equal opportunity employer, and we value diversity. Employment is decided on the basis of qualifications, merit, and business need. We're committed to creating a workplace that's inclusive and respectful to all employees, regardless of their background, culture, or identity.
Apply for this job
**About careerzynith**
Listed on the Philadelphia 100 as one of the fastest-growing companies in the area, careerzynith is a 9+year old technology company that's going places! Our platform, careerzynith HQ, enables real-time connection with best-in-class translation, interpretation, and transcreation services, 24/7 in over 200 languages. We're a close-knit team with big ideas and ambitions, and we're always on the hunt for people who bring energy, ideas, and personality to our growing organization.
**The Role**
We're expanding our customer operations, and we're seeking Customer Service Associates (CSA) to join the team! As a CSA, you'll be responsible for creating a best-in-class customer experience by consistently delivering clear, efficient, and valuable support to callers. You'll facilitate intake calls and requests ranging from on-demand to scheduled language services for our flagship customers.
**Key Responsibilities**
* Facilitate intake calls and requests for language services
* Achieve satisfactory call quality, both behavioral and technical, as measured through call quality reviews
* Provide exceptional client service experiences
* Log and track both calls and requests while servicing clients
* Address opportunities to maintain and improve business relationships with clients
* Work in a dynamic, fast-paced, and multi-line call center environment
* Collaborate with team members to achieve shared goals and objectives
**Essential Qualifications**
* High school diploma or equivalent
* Strong customer service skills and a positive attitude
* Experience with call center software and scheduling tools
* Ability to type quickly and accurately while taking calls
* Reliable and team-oriented
* Flexible schedule (available to work hours between 8AM-12AM EST Monday - Friday, and on weekends)
**Preferred Qualifications**
* Bi-lingual (preferably in a non-Spanish language)
* Experience in the language/translation industry
* Strong organizational skills
* Excellent verbal communication skills
**Skills and Competencies**
* Strong customer service skills and a positive attitude
* Ability to work in a dynamic, fast-paced, and multi-line call center environment
* Excellent communication and interpersonal skills
* Ability to type quickly and accurately while taking calls
* Strong organizational and time management skills
* Ability to work independently and as part of a team
* Strong problem-solving and analytical skills
**Career Growth Opportunities and Learning Benefits**
At careerzynith, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:
* On-the-job training and coaching
* Regular feedback and performance evaluations
* Opportunities for career advancement and professional growth
* Access to industry-leading technology and tools
* Collaborative and supportive work environment
**Work Environment and Company Culture**
At careerzynith, we're proud of our inclusive and supportive work environment. We're committed to creating a workplace that's welcoming and respectful to all employees, regardless of their background, culture, or identity. We offer a range of benefits and perks, including:
* Flexible work arrangements and remote work options
* Comprehensive health and wellness benefits
* Access to on-site fitness classes and wellness programs
* Employee recognition and reward programs
* Collaborative and supportive work environment
**Compensation, Perks, and Benefits**
We offer a competitive salary and benefits package, including:
* Competitive hourly rate
* Comprehensive health and wellness benefits
* Access to on-site fitness classes and wellness programs
* Employee recognition and reward programs
* Flexible work arrangements and remote work options
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Opportunity Employer**
careerzynith is an equal opportunity employer, and we value diversity. Employment is decided on the basis of qualifications, merit, and business need. We're committed to creating a workplace that's inclusive and respectful to all employees, regardless of their background, culture, or identity.
Apply for this job