Experienced Customer Service and Technical Support Associate - Remote Opportunity at blithequark

Join blithequark in Empowering the World to Work Out and Creating Healthier Lives Together At blithequark, we're on a mission to inspire healthier lives by connecting people emotionally to their fitness journey. As a global team with diverse cultures and backgrounds, we share a passion for achieving our goal and living our mission. We're now looking for a talented Customer Service and Technical Support Associate to join our Customer Service and Support (CSS) Team, working remotely as part of our dynamic and innovative team. About the Opportunity As a Technical Customer Support Associate at blithequark, you will play a critical role in delivering exceptional customer experiences, providing technical support, and ensuring seamless interactions with our customers. This is a 100% remote work-from-home opportunity, allowing you to work independently and be part of a global team that is passionate about fitness and wellness. Key Responsibilities Customer Contact: Maintain contact with National Commercial and Consumer accounts via phone, email, and fax, ensuring timely and effective communication. Explain and administer company policies and procedures, such as warranty policy, parts credit, and return policy, to customers. Collaborate with internal customers across departments to resolve issues, determine corrective actions, and ensure customer satisfaction. Customer Requests: Assist customers with part orders and other requests using ORACLE and other software, ensuring accurate data-entry and timely processing. Monitor Oracle Business Intelligence (OBI) to assess daily open order reports, resolve open and backorder issues, and address orders with an on-hold status. Respond to customer correspondence and voicemails within established Service Levels, proactively notifying customers of potential issues and working to resolve them in a timely manner. Technical Support: Provide general technical assistance to internal and external customers using oral and written communication skills, utilizing the Operations Manual to diagnose problems and guide customers through solutions. Enter service requests to dispatch technicians when needed to fix equipment, demonstrating the ability to use and read schematics to solve technical problems. Qualifications and Skills To succeed in this role, you should have: A minimum of 2 years of related experience in a customer service and/or call center environment, preferably dealing with external customers. Technical experience in repairs and/or help-desk support, particularly in diagnosing repairs of electro-mechanical equipment. Mechanical aptitude or a good understanding of mechanics, with familiarity with fitness equipment and parts being a plus. Excellent verbal and written communication skills, with a high level of detail orientation and the ability to recognize parts and part numbers. Experience with Microsoft Word, Excel, and Oracle is preferred. A positive, proactive, and helpful attitude, with the ability to take initiative, complete tasks with urgency and accuracy, and work independently with minimal direct supervision. A high school diploma or GED is required, with a Bachelor's degree being preferred. Essential Skills and Competencies Strong communication and interpersonal skills to effectively interact with customers and internal stakeholders. Technical skills to provide support and troubleshoot issues related to fitness equipment. Problem-solving and analytical skills to resolve customer complaints and issues. Ability to work in a fast-paced environment with a high volume of contacts, multitasking successfully and adapting to change. A customer-centric approach, with a focus on delivering exceptional customer experiences. Career Growth and Development At blithequark, we pride ourselves on providing opportunities for further growth and advancement. We encourage our employees to test their strengths, push their limits, and unleash their potential. As a Customer Service and Technical Support Associate, you will have the chance to develop your skills, gain experience, and progress in your career. Work Environment and Company Culture As a 100% remote work-from-home opportunity, you will have the flexibility to work from anywhere, at any time, as long as you have a stable internet connection. Our company culture is built on a foundation of innovation, teamwork, and a passion for fitness and wellness. We value our employees and strive to create a work environment that is supportive, inclusive, and engaging. Compensation, Perks, and Benefits While we can't disclose specific details about the compensation package for this role, we can assure you that we offer a competitive salary, comprehensive benefits, and perks that reflect our commitment to our employees' well-being and happiness. As an equal opportunity employer, we are dedicated to providing a fair and inclusive work environment. Join Our Team If you're a motivated and customer-focused individual with a passion for technical support and fitness, we invite you to apply for this exciting opportunity at blithequark. We'll work closely with you throughout the hiring process, ensuring that you have a positive experience. If your skills and experience align with the job description, we'll be in touch to discuss the position in more detail. At blithequark, we're committed to diversity, equity, and inclusion, and we welcome applications from all qualified candidates, including individuals with disabilities and protected veterans. We comply with all applicable federal, state, and local laws regarding recruitment and hiring, ensuring that all qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable laws. Please be aware that blithequark will never ask for your financial information at any part of the interview process, and we will only correspond through official email addresses. We're excited to hear from you and explore how you can contribute to our mission to empower the world to work out and create healthier lives together. Apply for this job