**Experienced Customer Service and Support Representative – Delivering Exceptional Experiences in Exterior Building Products**

Are you passionate about delivering exceptional customer experiences and making a lasting impact in the exterior building products industry? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark, a leading distributor of exterior building products for residential and commercial remodeling and new construction markets, as an Experienced Customer Service and Support Representative. Since 2022, blithequark has been undergoing a transformation to maximize our potential through investments in people, operations, and brands. We're committed to creating a workplace where your ideas and input are valued, and your contributions have a direct impact on our success. As a valued member of our team, you'll have the opportunity to work with a talented group of professionals who share your passion for delivering exceptional customer experiences. **About blithequark** Founded in 1947, blithequark is a trusted partner to contractors, remodelers, builders, and architects, providing a wide range of exterior building products, including windows, siding, metals, and more. With over 100 company-operated supply centers across the United States, we're dedicated to serving our customers with the highest level of service and support. **Key Responsibilities** As an Experienced Customer Service and Support Representative, you'll be responsible for delivering exceptional customer experiences through: * Responding to customer needs thoroughly and in a timely manner, with accuracy and detail * Developing and maintaining a high level of product knowledge * Fielding and resolving customer issues and questions * Performing inside sales duties as needed * Utilizing consultative selling skills to establish, develop, and service new customer accounts * Providing quotes to customers and processing customer orders * Scheduling product deliveries and communicating with customers * Ordering inventory for replenishment * Maintaining a safe work environment and operating in a safe manner * Supporting the Supply Center Team in achieving overall goals and objectives * Accurate order entry * Following and executing any additional direction given by the Branch Manager to assist in achieving overall goals and objectives **Essential Qualifications** To succeed in this role, you'll need: * Ability to multi-task and make business decisions in a constantly changing, fast-paced environment * Composed under pressure * Results-driven with a positive attitude * Effective time management and organizational skills * Excellent communication skills, both written and verbal * Ability to learn and adapt to new technology * Physical ability to frequently stand, walk, bend, talk, and listen **Preferred Qualifications** While not required, we prefer candidates with: * College degree * 2+ years' experience in a retail/wholesale environment with a demonstrated success working with customers * Microsoft Excel, Office, and Outlook experience * General knowledge of the building industry **Work Environment** As a Customer Service and Support Representative, you'll work in a warehouse environment and office space, with frequent use of company communication devices, such as a computer, cell phone, and printer. You'll also be required to wear Personal Protective Equipment (PPE) issued for the branch location. **Benefits** At blithequark, we offer a comprehensive benefits package, including: * Medical, dental, vision, life, and disability insurance for employees and their eligible family members * Participation in our company's 401(k) plan with matching contributions * Minimum of eight hours of vacation time every month and 10 paid holidays throughout the calendar year * Opportunities for growth within the company * Collaborative environment with idea-sharing, learning, and curiosity * Training and mentoring * Other compensation, including bonuses, commissions, or other forms of compensation, position-dependent **Why Join blithequark?** At blithequark, we're committed to creating a workplace where your ideas and input are valued, and your contributions have a direct impact on our success. We offer a collaborative environment with opportunities for growth, training, and mentoring. If you're passionate about delivering exceptional customer experiences and making a lasting impact in the exterior building products industry, we invite you to join our team. **How to Apply** If you're ready to take your career to the next level and join a dynamic team of professionals, apply now by visiting our website at [insert website URL]. We can't wait to hear from you! Apply for this job