Experienced Customer Service and Support Representative - Delivering Exceptional Client Experiences in a Dynamic and Inclusive Environment
Introduction to PNC and Our Mission
At PNC, we pride ourselves on being a leader in the financial services industry, driven by our commitment to delivering exceptional customer experiences. Our people are the backbone of our organization, and we strive to create an inclusive workplace culture where every employee feels valued, respected, and empowered to contribute to our success. As a Customer Service and Support Representative, you will play a vital role in providing top-notch service to our customers, addressing their inquiries, and resolving issues in a timely and professional manner.
Job Overview
In this remote position, you will work from the comfort of your own home, providing routine service support to our customers who initiate contact with our Customer Care Center. Your primary responsibilities will include responding to customer inquiries, resolving issues, and recommending solutions to ensure a positive experience for our clients. You will communicate directly with customers, as well as internal and external service partners, to effectively address questions, concerns, and service requests.
Key Responsibilities:
Perform customer service activities and initiatives for a broad range of products, services, and problem resolution across multiple channels
Deliver the CARES model to customers and service partners, ensuring a consistent and exceptional experience
Receive, investigate, and respond to customer inquiries regarding products, services, and issues via all channels
Resolve customer service inquiries and issues, recommending appropriate solutions and referring complex or recurring issues as needed
Maintain high levels of customer satisfaction, consistent with PNC's core values, and demonstrate a commitment to quality through customer and service partner interactions
Document customer interactions and complete service requests to minimize customer effort or additional action
Essential Qualifications and Skills
To be successful in this role, you will need to possess excellent communication and problem-solving skills, with the ability to work in a fast-paced environment and manage multiple priorities. You should be customer-focused, with a strong understanding of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
Essential Qualifications:
High school diploma or GED required; related experience or product knowledge may be considered in lieu of a degree
Less than 1 year of related experience, with a comparable combination of education, job-specific certification(s), and experience (including military service) considered
Ability to work in a remote environment, with a quiet, confidential space in a home location approved by PNC
Preferred Qualifications:
Previous experience in customer service or a related field, with a strong understanding of customer experience management and decision-making principles
Knowledge of PNC's products and services, with the ability to apply this knowledge to diverse situations and provide tailored solutions
Strong technical skills, with the ability to advise, educate, and engage clients on a variety of technological tools and resources
Career Growth Opportunities and Learning Benefits
At PNC, we are committed to the growth and development of our employees, providing opportunities for career advancement and professional development. As a Customer Service and Support Representative, you will have access to comprehensive training programs, mentorship, and coaching to help you succeed in your role and advance your career.
Benefits of Working at PNC:
Comprehensive range of benefits, including medical, dental, and vision options, as well as employee and spouse/child life insurance
Short- and long-term disability protection, maternity and parental leave, and paid holidays, vacation days, and occasional absence time
401(k), pension, and stock purchase plans, dependent care reimbursement account, back-up child/elder care, adoption assistance, and educational assistance
Robust wellness program with financial incentives, and a commitment to diversity, equity, and inclusion
Work Environment and Company Culture
At PNC, we foster an inclusive and accessible workplace, providing reasonable accommodations to employment applicants and qualified individuals with a disability. We are committed to equal employment opportunity, regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
Our Culture:
Inclusive and diverse workplace, with a commitment to diversity, equity, and inclusion
Collaborative and dynamic environment, with opportunities for growth and development
Recognition and reward programs, to acknowledge and celebrate employee achievements
Community involvement and volunteer opportunities, to give back to the communities we serve
Compensation and Perks
The base salary for this position ranges from $39,940 to $50,600, depending on geographic location, market data, and individual skills, experience, and education. In addition to a competitive salary, you will also be eligible for a comprehensive range of benefits, including medical, dental, and vision options, as well as employee and spouse/child life insurance.
Conclusion
If you are a motivated and customer-focused individual, with a passion for delivering exceptional service and resolving issues in a timely and professional manner, we encourage you to apply for this exciting opportunity. As a Customer Service and Support Representative at PNC, you will be part of a dynamic and inclusive team, dedicated to providing exceptional customer experiences and driving business success. Apply today to take the first step in your career with PNC!
Apply Now
At PNC, we pride ourselves on being a leader in the financial services industry, driven by our commitment to delivering exceptional customer experiences. Our people are the backbone of our organization, and we strive to create an inclusive workplace culture where every employee feels valued, respected, and empowered to contribute to our success. As a Customer Service and Support Representative, you will play a vital role in providing top-notch service to our customers, addressing their inquiries, and resolving issues in a timely and professional manner.
Job Overview
In this remote position, you will work from the comfort of your own home, providing routine service support to our customers who initiate contact with our Customer Care Center. Your primary responsibilities will include responding to customer inquiries, resolving issues, and recommending solutions to ensure a positive experience for our clients. You will communicate directly with customers, as well as internal and external service partners, to effectively address questions, concerns, and service requests.
Key Responsibilities:
Perform customer service activities and initiatives for a broad range of products, services, and problem resolution across multiple channels
Deliver the CARES model to customers and service partners, ensuring a consistent and exceptional experience
Receive, investigate, and respond to customer inquiries regarding products, services, and issues via all channels
Resolve customer service inquiries and issues, recommending appropriate solutions and referring complex or recurring issues as needed
Maintain high levels of customer satisfaction, consistent with PNC's core values, and demonstrate a commitment to quality through customer and service partner interactions
Document customer interactions and complete service requests to minimize customer effort or additional action
Essential Qualifications and Skills
To be successful in this role, you will need to possess excellent communication and problem-solving skills, with the ability to work in a fast-paced environment and manage multiple priorities. You should be customer-focused, with a strong understanding of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
Essential Qualifications:
High school diploma or GED required; related experience or product knowledge may be considered in lieu of a degree
Less than 1 year of related experience, with a comparable combination of education, job-specific certification(s), and experience (including military service) considered
Ability to work in a remote environment, with a quiet, confidential space in a home location approved by PNC
Preferred Qualifications:
Previous experience in customer service or a related field, with a strong understanding of customer experience management and decision-making principles
Knowledge of PNC's products and services, with the ability to apply this knowledge to diverse situations and provide tailored solutions
Strong technical skills, with the ability to advise, educate, and engage clients on a variety of technological tools and resources
Career Growth Opportunities and Learning Benefits
At PNC, we are committed to the growth and development of our employees, providing opportunities for career advancement and professional development. As a Customer Service and Support Representative, you will have access to comprehensive training programs, mentorship, and coaching to help you succeed in your role and advance your career.
Benefits of Working at PNC:
Comprehensive range of benefits, including medical, dental, and vision options, as well as employee and spouse/child life insurance
Short- and long-term disability protection, maternity and parental leave, and paid holidays, vacation days, and occasional absence time
401(k), pension, and stock purchase plans, dependent care reimbursement account, back-up child/elder care, adoption assistance, and educational assistance
Robust wellness program with financial incentives, and a commitment to diversity, equity, and inclusion
Work Environment and Company Culture
At PNC, we foster an inclusive and accessible workplace, providing reasonable accommodations to employment applicants and qualified individuals with a disability. We are committed to equal employment opportunity, regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
Our Culture:
Inclusive and diverse workplace, with a commitment to diversity, equity, and inclusion
Collaborative and dynamic environment, with opportunities for growth and development
Recognition and reward programs, to acknowledge and celebrate employee achievements
Community involvement and volunteer opportunities, to give back to the communities we serve
Compensation and Perks
The base salary for this position ranges from $39,940 to $50,600, depending on geographic location, market data, and individual skills, experience, and education. In addition to a competitive salary, you will also be eligible for a comprehensive range of benefits, including medical, dental, and vision options, as well as employee and spouse/child life insurance.
Conclusion
If you are a motivated and customer-focused individual, with a passion for delivering exceptional service and resolving issues in a timely and professional manner, we encourage you to apply for this exciting opportunity. As a Customer Service and Support Representative at PNC, you will be part of a dynamic and inclusive team, dedicated to providing exceptional customer experiences and driving business success. Apply today to take the first step in your career with PNC!
Apply Now