Experienced Customer Service and Sales Representative – Work from Home Opportunity at careerzynith
**Job Summary:**
Join careerzynith, a global leader in communications and technology, as a Customer Service and Sales Representative in a work-from-home setting. As a key member of our team, you will redefine customer service, creating meaningful connections with each customer while driving sales goals and delivering an outstanding customer experience. With a competitive salary, additional compensation, and a comprehensive benefits package, this is an exciting opportunity to grow your career and make a lasting impact.
**About careerzynith:**
careerzynith is a renowned company that has been at the forefront of innovation in the communications and technology industry. With a rich history of delivering exceptional customer service and cutting-edge products, we continue to push the boundaries of what is possible. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner, and we are now seeking talented individuals to join our team.
**Responsibilities:**
As a Customer Service and Sales Representative, you will be responsible for:
* Providing exceptional customer service through thoughtful listening, utilizing your knowledge of careerzynith's products and services to effectively service and retain customers
* Simplifying the explanation of customer bills, rate plans, and features of careerzynith's products and services
* Supporting customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business, and technical/roaming support inquiries, and other duties as required
* Engaging Tier 3 support (network and IT), third-party vendors, and suppliers as needed to address issues, service faults, and provide customer resolution
* Handling wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service
* Troubleshooting and resolving various customer-impacting issues such as voice and data, spanning multiple networks and elements
* Getting customers up and running with the latest products and services, including air cards, USB devices, and AT&T-provided software & applications
* Working a set schedule, including breaks, lunches, and scheduled open time to ensure availability to answer customer calls and provide exceptional service
**What You Can Look Forward To:**
* Competitive pay starting between $16.20 to $18.87 per hour
* Additional compensation up to $3000 a month, when you meet your sales goals and performance expectations
* Paid training completed from home and additional resources to support you
* Excellent benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off
* Employee Discounts of up to 50% off on:
+ Eligible careerzynith wireless plans (up to two accounts per employee; up to 10 lines per account) and wireless accessories
+ careerzynith Internet (Fiber where available)
+ careerzynith phone & careerzynith wireless home phone
**Requirements:**
* Call center or customer service experience
* Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required
* Work from Home Requirements:
+ Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
+ Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you'll need to participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
**Career Growth Opportunities:**
careerzynith offers a wide range of career growth opportunities, including training on the latest technology, devices, and our entire lineup of products, services, and promotions. As a Customer Service and Sales Representative, you will have the chance to round out your experience and take on new challenges, making you a valuable asset to our team.
**Work Environment and Company Culture:**
careerzynith is committed to creating a work environment that is inclusive, supportive, and empowering. Our company culture values innovation, collaboration, and customer satisfaction, and we strive to make a positive impact in the communities we serve. As a work-from-home employee, you will have the flexibility to work in a comfortable and productive environment, while still being connected to our team and company culture.
**How to Apply:**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our work-from-home roles and to submit your application.
Apply Job!
**Expected Salary:** $16.20 - $18.87 per hour
**Location:** Wyoming
**Join careerzynith today and become a part of our team of dedicated professionals who are shaping the future of communications and technology!**
Apply for this job
Join careerzynith, a global leader in communications and technology, as a Customer Service and Sales Representative in a work-from-home setting. As a key member of our team, you will redefine customer service, creating meaningful connections with each customer while driving sales goals and delivering an outstanding customer experience. With a competitive salary, additional compensation, and a comprehensive benefits package, this is an exciting opportunity to grow your career and make a lasting impact.
**About careerzynith:**
careerzynith is a renowned company that has been at the forefront of innovation in the communications and technology industry. With a rich history of delivering exceptional customer service and cutting-edge products, we continue to push the boundaries of what is possible. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner, and we are now seeking talented individuals to join our team.
**Responsibilities:**
As a Customer Service and Sales Representative, you will be responsible for:
* Providing exceptional customer service through thoughtful listening, utilizing your knowledge of careerzynith's products and services to effectively service and retain customers
* Simplifying the explanation of customer bills, rate plans, and features of careerzynith's products and services
* Supporting customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business, and technical/roaming support inquiries, and other duties as required
* Engaging Tier 3 support (network and IT), third-party vendors, and suppliers as needed to address issues, service faults, and provide customer resolution
* Handling wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service
* Troubleshooting and resolving various customer-impacting issues such as voice and data, spanning multiple networks and elements
* Getting customers up and running with the latest products and services, including air cards, USB devices, and AT&T-provided software & applications
* Working a set schedule, including breaks, lunches, and scheduled open time to ensure availability to answer customer calls and provide exceptional service
**What You Can Look Forward To:**
* Competitive pay starting between $16.20 to $18.87 per hour
* Additional compensation up to $3000 a month, when you meet your sales goals and performance expectations
* Paid training completed from home and additional resources to support you
* Excellent benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off
* Employee Discounts of up to 50% off on:
+ Eligible careerzynith wireless plans (up to two accounts per employee; up to 10 lines per account) and wireless accessories
+ careerzynith Internet (Fiber where available)
+ careerzynith phone & careerzynith wireless home phone
**Requirements:**
* Call center or customer service experience
* Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required
* Work from Home Requirements:
+ Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
+ Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you'll need to participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
**Career Growth Opportunities:**
careerzynith offers a wide range of career growth opportunities, including training on the latest technology, devices, and our entire lineup of products, services, and promotions. As a Customer Service and Sales Representative, you will have the chance to round out your experience and take on new challenges, making you a valuable asset to our team.
**Work Environment and Company Culture:**
careerzynith is committed to creating a work environment that is inclusive, supportive, and empowering. Our company culture values innovation, collaboration, and customer satisfaction, and we strive to make a positive impact in the communities we serve. As a work-from-home employee, you will have the flexibility to work in a comfortable and productive environment, while still being connected to our team and company culture.
**How to Apply:**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our work-from-home roles and to submit your application.
Apply Job!
**Expected Salary:** $16.20 - $18.87 per hour
**Location:** Wyoming
**Join careerzynith today and become a part of our team of dedicated professionals who are shaping the future of communications and technology!**
Apply for this job