Experienced Customer Service Agent – Vehicle Coordination (m/f/x) at careerzynith

Join careerzynith, a leading provider of innovative mobility solutions, as we revolutionize the way people experience car ownership. Our mission is to become the go-to choice for car subscriptions in Germany, and we're looking for a talented Customer Service Agent to join our team.

**About careerzynith**

careerzynith is a forward-thinking company that's changing the way people think about car ownership. Our flexible car subscription service, FINNs Autoabo, offers a convenient and sustainable alternative to traditional car ownership. By partnering directly with manufacturers and leading investors, we're committed to making car ownership more accessible, affordable, and environmentally friendly.

**Your Role**

As a Customer Service Agent in Vehicle Coordination, you'll play a vital role in ensuring our customers are always on the road, safely and efficiently. You'll be responsible for coordinating all processes to ensure a seamless experience, from handling customer inquiries to resolving issues and implementing solutions. Your primary goal will be to provide exceptional customer service, ensuring our customers receive the best possible experience, even in the face of challenges.

**Why Join careerzynith?**

* Work in a dynamic and innovative environment with a team of passionate professionals
* Enjoy a flexible work arrangement, with the option to work remotely or from our modern office in the heart of Munich
* Be part of a company with enormous growth potential, offering opportunities for professional development and career advancement
* Receive an excellent salary, virtual company shares, and a comprehensive training budget
* Enjoy a range of benefits, including a discounted EGYM wellness membership and a company car discount
* Collaborate with a diverse and inclusive team, committed to creating a welcoming and supportive work environment

**Your Objectives**

* Provide exceptional customer service, ensuring our customers are always mobile and supported in the event of an issue
* Coordinate the resolution of customer complaints and issues, working closely with our damage management partner to ensure swift and efficient resolution
* Support the processing of customer requests, including fleet management, returns, and end-of-contract procedures
* Identify opportunities for process improvement and implement solutions to enhance customer experience and efficiency
* Collaborate with the team to develop and implement new ideas and initiatives, driving innovation and growth

**Your Profile**

* Previous experience in customer-facing roles, preferably in the automotive industry or a similar sector
* A completed education and relevant experience in the automotive industry, or a strong interest in cars and mobility
* Familiarity with ticketing systems, such as Zendesk, is an asset but not essential
* Strong communication and problem-solving skills, with the ability to work independently and as part of a team
* Excellent organizational and time management skills, with a focus on attention to detail and accuracy
* Fluency in German and good English language skills

**Additional Information**

* If you're passionate about cars, customer service, and innovation, we'd love to hear from you!
* Apply now with your resume and relevant documents. We look forward to receiving your application from Florian and Malina.
* careerzynith is committed to diversity, equity, and inclusion, and we welcome applications from all qualified candidates, regardless of age, ethnicity, origin, religion, gender, sexual orientation, gender identity, or any other protected characteristic.

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