**Experienced Customer Service Agent – Remote Customer Support Representative**

Join arenaflex, a leading airline company, and embark on a new journey as an Experienced Customer Service Agent – Remote Customer Support Representative. As a key member of our team, you will be responsible for delivering exceptional customer service to our passengers, ensuring their travel experience is seamless and enjoyable. **About arenaflex** arenaflex is a world-renowned airline company that offers a unique blend of comfort, convenience, and exceptional service to its passengers. With a global network of over 6,800 daily flights to 365 destinations, we are committed to providing our customers with an unforgettable travel experience. Our team is dedicated to delivering exceptional service, and we are looking for talented individuals like you to join our family. **Why You Will Love This Job** As an Experienced Customer Service Agent – Remote Customer Support Representative, you will have the opportunity to work in a dynamic and fast-paced environment, interacting with customers from diverse backgrounds and cultures. You will be responsible for resolving customer complaints, answering queries, and providing solutions to ensure customer satisfaction. Your role will be critical in maintaining arenaflex's reputation for exceptional customer service. **Key Responsibilities** The following are the key features of the job: * Issue, reissue, and refund passenger tickets * Book, price, and confirm flight reservations * Rebook passengers on oversold flights and during abnormal operations * Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and troubleshoot upgrades * Issue vouchers and/or coordinate with contractors for passenger hotel, food, and transportation; coordinate refueling and refresh * Perform passenger boarding, including ticket raise and/or boarding pass raise/verification * Operate gate reader/scanner and related responsibilities to include pre-boarding, monitoring/checking carry-on bags, and exiting row criteria * Operate jetways/bridges for functions of boarding and deplaning passengers * Make boarding and departure gate announcements * Deliver domestic/global flight information * Perform passenger carrier flight close-out procedures * Accept, check, and tag passengers' bags at check-in centers, full-service check-in counters, and primary class check-in counters * Maintain the timeline of flight boarding process * Perform customer service at the job training * Process and complete credit card bag transactions at kiosks in the check-in counter area and activation stations * Assist passengers with self-service kiosk check-in and kiosk bag processing at check-in counters * Queue lines at check-in counter kiosks and check-in counters * Clear/confirm international files at kiosk in the check-in counter area and activation stations * Accept and dispatch passengers' self-tagged luggage at activation stations * Assist customers requiring special help or in-station; help boarding, deplaning, and transporting non-ambulatory passengers, special help passengers, and/or unaccompanied minors * Perform customer service work related to handling local flights and contractor/floor handling agreements or contracts * Have regular and predictable attendance on site, including meeting any mandatory overtime requirements. * Respond and assist during safety and/or emergency situations * Provide connecting passengers with gate information * Provide exceptional customer service in a professional manner and according to arenaflex guidelines. * Adhere to agency policies, procedures, and performance standards. * Complete job-applicable training * Adhere to government regulations (e.g. DOT, FAA, TSA) * Use multiple internal resources/structures available during customer interactions * Wear uniforms as required by agency policy **All You Will Need for Success** To be successful in this role, you will need: * Minimum Qualifications: + High school degree or GED or international equivalent + Bilingual language skills required in some locations + Applicable valid driver's license as required by local authorities + Must satisfy FAA criminal background checks to qualify for unescorted access to privileges to airport security identification display areas (SIDA), if applicable + Must be able to obtain stable suitable airport authority and/or US Customs security badges, if applicable + Completion of a pre-employment drug screen, complete background check, and/or fingerprinting to meet agency and security requirements + Must be legally authorized to work in the U.S. * Preferred Qualifications: + Working knowledge of Sabre or another Passenger Service System + Previous face-to-face Customer Service experience + Working in a fast-paced environment **What You May Get** As an Experienced Customer Service Agent – Remote Customer Support Representative at arenaflex, you will enjoy a range of benefits, including: * Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. * Health Benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits that will help you live well. And that's just the start – we also provide digital doctor visits, flexible spending accounts, and more. * Wellness Programs: We want you to be a great model of yourself – that's why our wellness programs offer you all the right tools, resources, and support you need. * 401(k) Program: Available upon hire and, depending on the workgroup, company contributions to your 401(k) program are available after one year. * Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more. **Apply Now** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Join arenaflex and embark on a new journey as an Experienced Customer Service Agent – Remote Customer Support Representative. Apply for this job