Experienced Customer Service Agent – Remedy On-Call (Full Time) for careerzynith
At careerzynith, we're on a mission to revolutionize the way healthcare services are delivered, and we're looking for talented individuals to join our team as Customer Service Agents for our Remedy On-Call product. As a key member of our team, you'll play a vital role in providing top-notch customer support to our clients and their customers, ensuring seamless communication and exceptional service.
**About careerzynith**
careerzynith is a leading provider of innovative healthcare solutions, dedicated to empowering healthcare professionals to deliver exceptional patient care. Our Remedy On-Call product is a 24/7 answering service that streamlines customer service and appointment scheduling for physician practices. We're committed to fostering a culture of excellence, innovation, and teamwork, and we're seeking like-minded individuals to join our team.
**Job Summary**
As a Customer Service Agent for careerzynith's Remedy On-Call product, you'll be responsible for providing exceptional customer support to our clients and their customers via real-time/live conversations over the phone and chat. You'll work independently, utilizing critical thinking and problem-solving skills to address client issues efficiently. This is a remote role that requires a quiet workspace, high-speed internet connection, and a reliable computer setup.
**Key Responsibilities**
* Answer incoming client calls, take messages, and verify information to ensure accuracy
* Schedule patient appointments as requested
* Dispatch calls to the appropriate medical practice following proper protocol
* Represent our customers professionally and provide courteous service during incoming calls
* Utilize critical thinking and problem-solving skills to address client issues efficiently
**How to Perform Essential Functions**
* 80% of work is performed via real-time/live conversations with clients via telephone and chat
* All work is performed via computer, using various software programs, including Google Suite, Salesforce CRM, JIRA ticketing system, and Office Practicum EHR
* Telephone is used in all client interactions
**Requirements**
* **Competencies**
+ Excellent communication skills, including written and speaking skills
+ Ability to work independently and/or with a team
+ Attention to detailed information on computer screen
+ Ability to correctly spell medical terminology
+ Ability to multitask and be flexible
+ Active listening skills – strong proficiency
+ Strong computer skills
+ Ability to type 35-40 wpm
* **Education / Professional Certifications or Licenses Required**
+ High school or equivalent (Preferred)
* **Additional Requirements**
+ High-speed internet connection
+ Computer Requirements:
- CPU: Intel i3 or AMD Equivalent (Dual Core Minimum)
- RAM: 8GB
- Storage: 100+ GB
- Internet Connection: 100+ Megabits Per Second
- Operating System: Windows 8.1 or Greater
- Video and Sound: HD Webcam and Headset with Microphone
- Wired headset
**Work Environment / Physical Demands / Travel Requirements**
* A quiet workspace is required, with a secure, quiet distraction-free environment without conflicting responsibilities during scheduled work shifts
* Computer and telephone required to perform duties
* Lifting requirements of no more than five pounds
* This is a fully remote position
**Core Values**
At careerzynith, we're committed to our Core Values, which guide our actions and decisions:
* We are Clinician First
* Pediatric Care is our Home
* We Deliver on our Commitments
* Our Success is Based on Results
* We Believe in the Power of Teams
**Benefits**
As a full-time Remedy On-Call team member at careerzynith, you'll enjoy a range of benefits, including:
* Medical, Prescription, Vision, and Dental Insurance
* Life Insurance
* 401(k) with company match
* Paid Time Off
* Company Wellness Program
* Employee Assistance Program
* Short and Long Term Disability Insurance
* Pet Insurance
* Tuition Assistance Program
* Employee Recognition Program
**Equal Employment Opportunity Statement**
careerzynith is committed to equal employment opportunity and will not discriminate against employees or applicants for employment on any legally recognized basis, including but not limited to:
* Veteran status
* Uniform service member status
* Race
* Color
* Ancestry
* Pregnancy
* Childbirth and related medical conditions
* National origin
* Non-job related handicap or disability
* Creed
* Religion
* Sex
* Sexual orientation
* National origin
* Age (18 and over) - (40 or over)
* Physical or mental disability
* Predisposing genetic characteristics
* Military status
* Marital status
* Protected action
* Concerted activity
* Any other protected class under federal, state, or local law
**Americans with Disabilities Act Statement**
careerzynith is committed to providing equal employment opportunities to otherwise qualified individuals with disabilities, which may include providing reasonable accommodation where appropriate. In general, it is your responsibility to notify your supervisor of the need for accommodation. Upon doing so, your supervisor may ask you for your input or the type of accommodation you believe may be necessary or the functional limitations caused by your disability.
**Salary Description**
$15.00 / hour
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team as a Customer Service Agent for careerzynith's Remedy On-Call product.
Apply for this job
**About careerzynith**
careerzynith is a leading provider of innovative healthcare solutions, dedicated to empowering healthcare professionals to deliver exceptional patient care. Our Remedy On-Call product is a 24/7 answering service that streamlines customer service and appointment scheduling for physician practices. We're committed to fostering a culture of excellence, innovation, and teamwork, and we're seeking like-minded individuals to join our team.
**Job Summary**
As a Customer Service Agent for careerzynith's Remedy On-Call product, you'll be responsible for providing exceptional customer support to our clients and their customers via real-time/live conversations over the phone and chat. You'll work independently, utilizing critical thinking and problem-solving skills to address client issues efficiently. This is a remote role that requires a quiet workspace, high-speed internet connection, and a reliable computer setup.
**Key Responsibilities**
* Answer incoming client calls, take messages, and verify information to ensure accuracy
* Schedule patient appointments as requested
* Dispatch calls to the appropriate medical practice following proper protocol
* Represent our customers professionally and provide courteous service during incoming calls
* Utilize critical thinking and problem-solving skills to address client issues efficiently
**How to Perform Essential Functions**
* 80% of work is performed via real-time/live conversations with clients via telephone and chat
* All work is performed via computer, using various software programs, including Google Suite, Salesforce CRM, JIRA ticketing system, and Office Practicum EHR
* Telephone is used in all client interactions
**Requirements**
* **Competencies**
+ Excellent communication skills, including written and speaking skills
+ Ability to work independently and/or with a team
+ Attention to detailed information on computer screen
+ Ability to correctly spell medical terminology
+ Ability to multitask and be flexible
+ Active listening skills – strong proficiency
+ Strong computer skills
+ Ability to type 35-40 wpm
* **Education / Professional Certifications or Licenses Required**
+ High school or equivalent (Preferred)
* **Additional Requirements**
+ High-speed internet connection
+ Computer Requirements:
- CPU: Intel i3 or AMD Equivalent (Dual Core Minimum)
- RAM: 8GB
- Storage: 100+ GB
- Internet Connection: 100+ Megabits Per Second
- Operating System: Windows 8.1 or Greater
- Video and Sound: HD Webcam and Headset with Microphone
- Wired headset
**Work Environment / Physical Demands / Travel Requirements**
* A quiet workspace is required, with a secure, quiet distraction-free environment without conflicting responsibilities during scheduled work shifts
* Computer and telephone required to perform duties
* Lifting requirements of no more than five pounds
* This is a fully remote position
**Core Values**
At careerzynith, we're committed to our Core Values, which guide our actions and decisions:
* We are Clinician First
* Pediatric Care is our Home
* We Deliver on our Commitments
* Our Success is Based on Results
* We Believe in the Power of Teams
**Benefits**
As a full-time Remedy On-Call team member at careerzynith, you'll enjoy a range of benefits, including:
* Medical, Prescription, Vision, and Dental Insurance
* Life Insurance
* 401(k) with company match
* Paid Time Off
* Company Wellness Program
* Employee Assistance Program
* Short and Long Term Disability Insurance
* Pet Insurance
* Tuition Assistance Program
* Employee Recognition Program
**Equal Employment Opportunity Statement**
careerzynith is committed to equal employment opportunity and will not discriminate against employees or applicants for employment on any legally recognized basis, including but not limited to:
* Veteran status
* Uniform service member status
* Race
* Color
* Ancestry
* Pregnancy
* Childbirth and related medical conditions
* National origin
* Non-job related handicap or disability
* Creed
* Religion
* Sex
* Sexual orientation
* National origin
* Age (18 and over) - (40 or over)
* Physical or mental disability
* Predisposing genetic characteristics
* Military status
* Marital status
* Protected action
* Concerted activity
* Any other protected class under federal, state, or local law
**Americans with Disabilities Act Statement**
careerzynith is committed to providing equal employment opportunities to otherwise qualified individuals with disabilities, which may include providing reasonable accommodation where appropriate. In general, it is your responsibility to notify your supervisor of the need for accommodation. Upon doing so, your supervisor may ask you for your input or the type of accommodation you believe may be necessary or the functional limitations caused by your disability.
**Salary Description**
$15.00 / hour
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team as a Customer Service Agent for careerzynith's Remedy On-Call product.
Apply for this job