Experienced Customer Service Advocate - Work from Home Opportunity at careerzynith
**Job Summary:**
Join careerzynith, a leading insurance company, as an Experienced Customer Service Advocate - Work from Home Opportunity. As a key member of our team, you will provide exceptional service to existing customers, engage in consultative conversations, and promote business growth through the sale of competitive, industry-leading life insurance and other financial products. If you have a passion for delivering outstanding customer experiences, are a strong communicator, and possess a sales focus, we encourage you to apply for this exciting opportunity.
**About careerzynith:**
careerzynith is a dynamic and innovative insurance company dedicated to providing top-notch products and services to our customers. With a strong commitment to customer satisfaction, we strive to build long-term relationships with our clients and help them achieve their financial goals. As a work-from-home Customer Service Advocate, you will be part of a talented team that is passionate about delivering exceptional service and driving business growth.
**Responsibilities:**
As an Experienced Customer Service Advocate - Work from Home Opportunity at careerzynith, you will be responsible for:
* Responding to customer inquiries via inbound and outbound service and sales telephone interactions to address a variety of customer inquiries, including but not limited to:
+ Processing payments
+ Resolving billing issues
+ Policy changes requests
+ Completing new insurance applications
* Reviewing customers' current insurance needs while engaging in consultative conversations, making recommendations that address their needs, and promoting business growth and goal achievement with competitive, industry-leading life insurance and other financial products
* Handling customer inquiries in a positive and professional manner consistent with compliance and regulatory requirements
* Obtaining and maintaining multi-state licenses, including passing state insurance agent licensing within approximately three weeks of hire, obtaining appointments in 39 Company-designated states within approximately the first five to seven weeks of employment, and obtaining licensing in remaining states within approximately 45 to 60 days of employment
* Performing other duties as assigned
* Complying with all policies and standards
**Qualifications:**
To be successful in this role, you will need to possess:
* High School Diploma or GED
* 1-2 years of Customer Service experience
* Demonstrated contact center experience and knowledge considered a plus
* Demonstrated life insurance industry experience and knowledge considered a strong advantage
* Proven ability to be a Customer Service Advocate with the ability to discuss information in a customer-friendly manner
* Proven strong and accurate business English, verbal, and written communication skills (grammar and spelling)
* Proven excellent listening skills
* Proven ability to multitask
* Demonstrated strong bilingual competency considered a plus (English and Spanish)
* Demonstrated strong service acumen and sales focus with the ability to offer additional products that will fill the insurance needs of the customer
* Excellent PC, data entry, and word processing software skills
* Ability to obtain a Life and Health Insurance License upon hire
**Work Setting/Position Demands:**
As a work-from-home Customer Service Advocate, you will:
* Work in a home office setting and remain in a stationary position for long periods of time while working at a desk, on a computer, or with other standard office equipment, or while in meetings
* Require the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis
* Require visual acuity to read and interpret a variety of correspondence, procedures, reports, and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously
* Require the ability to prepare written correspondence, reports, and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis
* Require the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions
* Perform substantial movement of wrists, hands, and fingers for continuous computer work
* Extended hours required during peak workloads or special projects/events
**Travel Requirements:**
None
**Career Growth Opportunities and Learning Benefits:**
As a Customer Service Advocate at careerzynith, you will have the opportunity to:
* Develop your skills and knowledge in customer service, sales, and insurance
* Work with a talented team of professionals who are passionate about delivering exceptional service and driving business growth
* Participate in ongoing training and development programs to enhance your skills and knowledge
* Take on new challenges and responsibilities as you grow and develop in your career
* Enjoy a dynamic and supportive work environment that encourages collaboration and teamwork
**Work Environment and Company Culture:**
careerzynith is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. As a work-from-home Customer Service Advocate, you will have the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team. Our company culture is built on the values of:
* Customer Focus: We are dedicated to delivering exceptional service and meeting the needs of our customers
* Innovation: We are committed to staying ahead of the curve and finding new and innovative ways to solve problems and meet customer needs
* Collaboration: We believe in the power of teamwork and collaboration to drive business growth and achieve our goals
* Integrity: We are committed to acting with integrity and ethics in all that we do
**Compensation, Perks, and Benefits:**
careerzynith offers a competitive compensation package, including:
* A salary range of $40,000 - $60,000 per year, depending on experience
* Ongoing training and development opportunities
* A comprehensive benefits package, including health, dental, and vision insurance
* A 401(k) retirement plan with company match
* Paid time off and holidays
* Flexible work arrangements, including work-from-home options
**How to Apply:**
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!
Apply Now!
Apply for this job
Join careerzynith, a leading insurance company, as an Experienced Customer Service Advocate - Work from Home Opportunity. As a key member of our team, you will provide exceptional service to existing customers, engage in consultative conversations, and promote business growth through the sale of competitive, industry-leading life insurance and other financial products. If you have a passion for delivering outstanding customer experiences, are a strong communicator, and possess a sales focus, we encourage you to apply for this exciting opportunity.
**About careerzynith:**
careerzynith is a dynamic and innovative insurance company dedicated to providing top-notch products and services to our customers. With a strong commitment to customer satisfaction, we strive to build long-term relationships with our clients and help them achieve their financial goals. As a work-from-home Customer Service Advocate, you will be part of a talented team that is passionate about delivering exceptional service and driving business growth.
**Responsibilities:**
As an Experienced Customer Service Advocate - Work from Home Opportunity at careerzynith, you will be responsible for:
* Responding to customer inquiries via inbound and outbound service and sales telephone interactions to address a variety of customer inquiries, including but not limited to:
+ Processing payments
+ Resolving billing issues
+ Policy changes requests
+ Completing new insurance applications
* Reviewing customers' current insurance needs while engaging in consultative conversations, making recommendations that address their needs, and promoting business growth and goal achievement with competitive, industry-leading life insurance and other financial products
* Handling customer inquiries in a positive and professional manner consistent with compliance and regulatory requirements
* Obtaining and maintaining multi-state licenses, including passing state insurance agent licensing within approximately three weeks of hire, obtaining appointments in 39 Company-designated states within approximately the first five to seven weeks of employment, and obtaining licensing in remaining states within approximately 45 to 60 days of employment
* Performing other duties as assigned
* Complying with all policies and standards
**Qualifications:**
To be successful in this role, you will need to possess:
* High School Diploma or GED
* 1-2 years of Customer Service experience
* Demonstrated contact center experience and knowledge considered a plus
* Demonstrated life insurance industry experience and knowledge considered a strong advantage
* Proven ability to be a Customer Service Advocate with the ability to discuss information in a customer-friendly manner
* Proven strong and accurate business English, verbal, and written communication skills (grammar and spelling)
* Proven excellent listening skills
* Proven ability to multitask
* Demonstrated strong bilingual competency considered a plus (English and Spanish)
* Demonstrated strong service acumen and sales focus with the ability to offer additional products that will fill the insurance needs of the customer
* Excellent PC, data entry, and word processing software skills
* Ability to obtain a Life and Health Insurance License upon hire
**Work Setting/Position Demands:**
As a work-from-home Customer Service Advocate, you will:
* Work in a home office setting and remain in a stationary position for long periods of time while working at a desk, on a computer, or with other standard office equipment, or while in meetings
* Require the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis
* Require visual acuity to read and interpret a variety of correspondence, procedures, reports, and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously
* Require the ability to prepare written correspondence, reports, and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis
* Require the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions
* Perform substantial movement of wrists, hands, and fingers for continuous computer work
* Extended hours required during peak workloads or special projects/events
**Travel Requirements:**
None
**Career Growth Opportunities and Learning Benefits:**
As a Customer Service Advocate at careerzynith, you will have the opportunity to:
* Develop your skills and knowledge in customer service, sales, and insurance
* Work with a talented team of professionals who are passionate about delivering exceptional service and driving business growth
* Participate in ongoing training and development programs to enhance your skills and knowledge
* Take on new challenges and responsibilities as you grow and develop in your career
* Enjoy a dynamic and supportive work environment that encourages collaboration and teamwork
**Work Environment and Company Culture:**
careerzynith is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. As a work-from-home Customer Service Advocate, you will have the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team. Our company culture is built on the values of:
* Customer Focus: We are dedicated to delivering exceptional service and meeting the needs of our customers
* Innovation: We are committed to staying ahead of the curve and finding new and innovative ways to solve problems and meet customer needs
* Collaboration: We believe in the power of teamwork and collaboration to drive business growth and achieve our goals
* Integrity: We are committed to acting with integrity and ethics in all that we do
**Compensation, Perks, and Benefits:**
careerzynith offers a competitive compensation package, including:
* A salary range of $40,000 - $60,000 per year, depending on experience
* Ongoing training and development opportunities
* A comprehensive benefits package, including health, dental, and vision insurance
* A 401(k) retirement plan with company match
* Paid time off and holidays
* Flexible work arrangements, including work-from-home options
**How to Apply:**
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!
Apply Now!
Apply for this job