Experienced Customer Service Advocate – Work from Home Opportunity at careerzynith
Are you a customer-centric professional with a passion for delivering exceptional service and driving business growth? Do you thrive in a dynamic, fast-paced environment where no two interactions are ever the same? If so, we invite you to join careerzynith as an Experienced Customer Service Advocate – Work from Home Opportunity.
At careerzynith, we're committed to providing our customers with unparalleled service and support. As a Customer Service Advocate, you'll play a vital role in representing our brand, building strong relationships with our customers, and driving business growth through consultative conversations and sales interactions. If you're a motivated, customer-focused individual with a strong work ethic and a passion for delivering exceptional service, we want to hear from you.
**Responsibilities:**
As a Customer Service Advocate at careerzynith, you'll be responsible for:
* Responding to customer inquiries via inbound and outbound service and sales telephone interactions to address a variety of customer inquiries, including but not limited to:
+ Processing payments
+ Resolving billing issues
+ Policy changes requests
+ Completing new insurance applications
* Reviewing customers' current insurance needs while engaging in consultative conversations, making recommendations that address their needs, and promoting business growth and goal achievement with competitive, industry-leading life insurance and other financial products
* Handling customer inquiries in a positive and professional manner consistent with compliance and regulatory requirements
* Obtaining and maintaining multi-state licenses, including passing state insurance agent licensing within approximately three weeks of hire, obtaining appointments in 39 Company-designated states within approximately the first five to seven weeks of employment, and obtaining licensing in remaining states within approximately 45 to 60 days of employment
* Performing other duties as assigned
* Complying with all policies and standards
**Qualifications:**
To be successful as a Customer Service Advocate at careerzynith, you'll need:
* A High School Diploma or GED
* 1-2 years of customer service experience
* Demonstrated contact center experience and knowledge considered a plus
* Demonstrated life insurance industry experience and knowledge considered a strong advantage
* Proven ability to be a Customer Service Advocate with the ability to discuss information in a customer-friendly manner
* Proven strong and accurate business English, verbal, and written communication skills (grammar and spelling)
* Proven excellent listening skills
* Proven ability to multitask
* Demonstrated strong bilingual competency considered a plus (English and Spanish)
* Demonstrated strong service acumen and sales focus with the ability to offer additional products that will fill the insurance needs of the customer
* Excellent PC, data entry, and word processing software skills
* Ability to obtain a Life and Health Insurance License upon hire
**Work Setting/Position Demands:**
As a Customer Service Advocate at careerzynith, you'll work in a remote office setting, remaining in a stationary position for long periods of time while working at a desk, on a computer, or with other standard office equipment, or while in meetings. You'll require:
* The ability to verbally communicate and exchange accurate information to customers and associates on a regular basis
* Visual acuity to read and interpret a variety of correspondence, procedures, reports, and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously
* The ability to prepare written correspondence, reports, and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis
* The ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions
* Substantial movement of wrists, hands, and fingers for continuous computer work
* Extended hours required during peak workloads or special projects/events
**Travel Requirements:**
None
**Why Join careerzynith?**
At careerzynith, we're committed to providing our employees with a dynamic, supportive work environment that fosters growth, development, and success. As a Customer Service Advocate, you'll enjoy:
* Competitive compensation and benefits package
* Opportunities for career growth and advancement
* Comprehensive training and development programs
* Collaborative, team-oriented work environment
* Recognition and rewards for outstanding performance
* Flexible work arrangements, including remote work options
If you're a motivated, customer-focused individual with a passion for delivering exceptional service, we invite you to join our team at careerzynith. Apply now to become a part of our dynamic, fast-paced environment and take the first step towards a rewarding career as a Customer Service Advocate.
Apply Job!
Apply for this job
At careerzynith, we're committed to providing our customers with unparalleled service and support. As a Customer Service Advocate, you'll play a vital role in representing our brand, building strong relationships with our customers, and driving business growth through consultative conversations and sales interactions. If you're a motivated, customer-focused individual with a strong work ethic and a passion for delivering exceptional service, we want to hear from you.
**Responsibilities:**
As a Customer Service Advocate at careerzynith, you'll be responsible for:
* Responding to customer inquiries via inbound and outbound service and sales telephone interactions to address a variety of customer inquiries, including but not limited to:
+ Processing payments
+ Resolving billing issues
+ Policy changes requests
+ Completing new insurance applications
* Reviewing customers' current insurance needs while engaging in consultative conversations, making recommendations that address their needs, and promoting business growth and goal achievement with competitive, industry-leading life insurance and other financial products
* Handling customer inquiries in a positive and professional manner consistent with compliance and regulatory requirements
* Obtaining and maintaining multi-state licenses, including passing state insurance agent licensing within approximately three weeks of hire, obtaining appointments in 39 Company-designated states within approximately the first five to seven weeks of employment, and obtaining licensing in remaining states within approximately 45 to 60 days of employment
* Performing other duties as assigned
* Complying with all policies and standards
**Qualifications:**
To be successful as a Customer Service Advocate at careerzynith, you'll need:
* A High School Diploma or GED
* 1-2 years of customer service experience
* Demonstrated contact center experience and knowledge considered a plus
* Demonstrated life insurance industry experience and knowledge considered a strong advantage
* Proven ability to be a Customer Service Advocate with the ability to discuss information in a customer-friendly manner
* Proven strong and accurate business English, verbal, and written communication skills (grammar and spelling)
* Proven excellent listening skills
* Proven ability to multitask
* Demonstrated strong bilingual competency considered a plus (English and Spanish)
* Demonstrated strong service acumen and sales focus with the ability to offer additional products that will fill the insurance needs of the customer
* Excellent PC, data entry, and word processing software skills
* Ability to obtain a Life and Health Insurance License upon hire
**Work Setting/Position Demands:**
As a Customer Service Advocate at careerzynith, you'll work in a remote office setting, remaining in a stationary position for long periods of time while working at a desk, on a computer, or with other standard office equipment, or while in meetings. You'll require:
* The ability to verbally communicate and exchange accurate information to customers and associates on a regular basis
* Visual acuity to read and interpret a variety of correspondence, procedures, reports, and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously
* The ability to prepare written correspondence, reports, and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis
* The ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions
* Substantial movement of wrists, hands, and fingers for continuous computer work
* Extended hours required during peak workloads or special projects/events
**Travel Requirements:**
None
**Why Join careerzynith?**
At careerzynith, we're committed to providing our employees with a dynamic, supportive work environment that fosters growth, development, and success. As a Customer Service Advocate, you'll enjoy:
* Competitive compensation and benefits package
* Opportunities for career growth and advancement
* Comprehensive training and development programs
* Collaborative, team-oriented work environment
* Recognition and rewards for outstanding performance
* Flexible work arrangements, including remote work options
If you're a motivated, customer-focused individual with a passion for delivering exceptional service, we invite you to join our team at careerzynith. Apply now to become a part of our dynamic, fast-paced environment and take the first step towards a rewarding career as a Customer Service Advocate.
Apply Job!
Apply for this job