**Experienced Customer Service Advocate II – Delivering Exceptional Experiences for arenaflex Members and Providers**
Are you passionate about delivering outstanding customer service and making a meaningful impact in the lives of others? Do you thrive in a fast-paced environment where no two interactions are ever the same? If so, we invite you to join the arenaflex family of companies as an Experienced Customer Service Advocate II.
**About arenaflex**
For over seven decades, arenaflex has been a trusted partner in the healthcare industry, serving the South Carolina community with a commitment to excellence and a passion for innovation. As one of the nation's leading administrators of government contracts, we operate one of the most sophisticated data processing centers in the Southeast. Our diverse family of subsidiary companies allows us to build on a variety of business strengths, and we're proud to be the largest insurance company in South Carolina.
**Why Join arenaflex?**
At arenaflex, we're not just a company – we're a community. We're dedicated to delivering outstanding service to our customers, and we're looking for like-minded individuals who share our philosophy. As an Experienced Customer Service Advocate II, you'll have the opportunity to make a real difference in the lives of our members and providers. You'll be part of a dynamic team that's passionate about excellence, innovation, and customer satisfaction.
**Position Details**
* **Work Schedule:** Monday through Friday, 8:00 am – 4:30 pm
* **Contract to Perm:** If an associate is made permanent and meets departmental standards, they'll have the option to work from home.
* **Local candidates:** We're looking for candidates who are local to the area.
* **Equipment:** We'll provide the necessary equipment for you to succeed in this role.
* **Preferred skills:** Communication, problem-solving, active listening, leadership, adaptability, and patience.
**Duties**
As an Experienced Customer Service Advocate II, your primary responsibility will be handling customer service calls from providers and members. Your duties will include:
* **Providing prompt, accurate, thorough, and courteous responses** to all customer inquiries.
* **Performing research** as needed to resolve inquiries.
* **Ensuring effective customer relations** by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries.
* **Initiating or processing adjustments** or performing other research as needed to resolve inquiries.
* **Providing feedback** to management regarding customer problems, questions, and needs.
* **Maintaining accurate records** on complaints and/or other customer comments, and making recommendations for changes to management.
* **Following through** on complaints until resolved or reporting to management as needed.
* **Maintaining basic knowledge** of quality work instructions and company policies.
* **Assisting with process improvements** through the recommendation of changes in procedures and techniques discovered during daily operations.
* **Maintaining all departmental productivity, quality, and timeliness standards.**
**Required Skills and Abilities**
To be successful in this role, you'll need:
* **High School Diploma or equivalent**.
* **Preferred Education:** Associate Degree.
* **1 year of claims processing or customer service experience** or a Bachelor's Degree in lieu of work experience.
* **Preferred Work Experience:** 3 years of customer service or call center experience.
* **Excellent verbal and written communication skills**.
* **Proficient spelling, punctuation, and grammar**.
* **Strong human relations and organizational skills**.
* **Ability to handle high stress situations**.
* **Good judgment**.
* **Ability to handle confidential or sensitive information with discretion**.
* **Ability to learn and operate multiple computer systems effectively and efficiently**.
**Software and Tools**
You'll need to be proficient in:
* **Basic computer operating skills**.
* **Preferred Software and Other Tools:** Knowledge of word processing, spreadsheet, and database software.
* **Standard office equipment**.
**Work Environment**
You'll be working in a typical office environment.
**Compensation and Benefits**
We offer a competitive salary range of $11.63/hour – $15.50/hour, as well as a comprehensive benefits package, including:
* **Medical, Dental, Vision**.
* **401K** (provided minimum eligibility hours are met).
**Why arenaflex is a Great Place to Work**
At arenaflex, we're proud to be a strong supporter of our veterans. Many service men and women have joined our ranks, and we've found that the dedication, work ethic, and job skills that serve well in the military excel in many of our lines of business. We also have employees serving at Shaw Air Force Base, the Naval Health Clinic in Charleston, the Naval Hospital in Beaufort, and in our hometown of Columbia, S.C., at Ft. Jackson.
If you're a full-time employee in the National Guard or Reserves, we'll even cover the difference in your pay if you're called to active duty. We're a diverse company with secure, community roots and an innovative future. If you're ready to join us, apply for a position now!
Apply Job!
**About arenaflex**
For over seven decades, arenaflex has been a trusted partner in the healthcare industry, serving the South Carolina community with a commitment to excellence and a passion for innovation. As one of the nation's leading administrators of government contracts, we operate one of the most sophisticated data processing centers in the Southeast. Our diverse family of subsidiary companies allows us to build on a variety of business strengths, and we're proud to be the largest insurance company in South Carolina.
**Why Join arenaflex?**
At arenaflex, we're not just a company – we're a community. We're dedicated to delivering outstanding service to our customers, and we're looking for like-minded individuals who share our philosophy. As an Experienced Customer Service Advocate II, you'll have the opportunity to make a real difference in the lives of our members and providers. You'll be part of a dynamic team that's passionate about excellence, innovation, and customer satisfaction.
**Position Details**
* **Work Schedule:** Monday through Friday, 8:00 am – 4:30 pm
* **Contract to Perm:** If an associate is made permanent and meets departmental standards, they'll have the option to work from home.
* **Local candidates:** We're looking for candidates who are local to the area.
* **Equipment:** We'll provide the necessary equipment for you to succeed in this role.
* **Preferred skills:** Communication, problem-solving, active listening, leadership, adaptability, and patience.
**Duties**
As an Experienced Customer Service Advocate II, your primary responsibility will be handling customer service calls from providers and members. Your duties will include:
* **Providing prompt, accurate, thorough, and courteous responses** to all customer inquiries.
* **Performing research** as needed to resolve inquiries.
* **Ensuring effective customer relations** by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries.
* **Initiating or processing adjustments** or performing other research as needed to resolve inquiries.
* **Providing feedback** to management regarding customer problems, questions, and needs.
* **Maintaining accurate records** on complaints and/or other customer comments, and making recommendations for changes to management.
* **Following through** on complaints until resolved or reporting to management as needed.
* **Maintaining basic knowledge** of quality work instructions and company policies.
* **Assisting with process improvements** through the recommendation of changes in procedures and techniques discovered during daily operations.
* **Maintaining all departmental productivity, quality, and timeliness standards.**
**Required Skills and Abilities**
To be successful in this role, you'll need:
* **High School Diploma or equivalent**.
* **Preferred Education:** Associate Degree.
* **1 year of claims processing or customer service experience** or a Bachelor's Degree in lieu of work experience.
* **Preferred Work Experience:** 3 years of customer service or call center experience.
* **Excellent verbal and written communication skills**.
* **Proficient spelling, punctuation, and grammar**.
* **Strong human relations and organizational skills**.
* **Ability to handle high stress situations**.
* **Good judgment**.
* **Ability to handle confidential or sensitive information with discretion**.
* **Ability to learn and operate multiple computer systems effectively and efficiently**.
**Software and Tools**
You'll need to be proficient in:
* **Basic computer operating skills**.
* **Preferred Software and Other Tools:** Knowledge of word processing, spreadsheet, and database software.
* **Standard office equipment**.
**Work Environment**
You'll be working in a typical office environment.
**Compensation and Benefits**
We offer a competitive salary range of $11.63/hour – $15.50/hour, as well as a comprehensive benefits package, including:
* **Medical, Dental, Vision**.
* **401K** (provided minimum eligibility hours are met).
**Why arenaflex is a Great Place to Work**
At arenaflex, we're proud to be a strong supporter of our veterans. Many service men and women have joined our ranks, and we've found that the dedication, work ethic, and job skills that serve well in the military excel in many of our lines of business. We also have employees serving at Shaw Air Force Base, the Naval Health Clinic in Charleston, the Naval Hospital in Beaufort, and in our hometown of Columbia, S.C., at Ft. Jackson.
If you're a full-time employee in the National Guard or Reserves, we'll even cover the difference in your pay if you're called to active duty. We're a diverse company with secure, community roots and an innovative future. If you're ready to join us, apply for a position now!
Apply Job!