Experienced Customer Service Advocate I (Remote- Baltimore/DC Metro Area Only) at careerzynith
Are you passionate about delivering exceptional customer experiences and making a positive impact on people's lives? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! careerzynith is seeking an Experienced Customer Service Advocate I to join our team, providing top-notch support to our members, providers, and brokers.
**About careerzynith**
careerzynith is a leading healthcare organization dedicated to improving the lives of our members and communities. We're committed to delivering innovative, patient-centered solutions that make a real difference in people's lives. Our team is passionate about making healthcare more accessible, affordable, and compassionate.
**Job Summary**
As an Experienced Customer Service Advocate I, you'll be the first point of contact for our members, providers, and brokers, providing expert guidance and support on a wide range of health, financial, and self-service programs. You'll be responsible for answering complex questions, resolving issues, and providing education on our products and services. If you're a customer service rockstar with a passion for healthcare, we want to hear from you!
**Key Responsibilities**
* Provide first-level problem resolution to member, provider, and broker inquiries via telephone, gathering and researching information to resolve issues based on applicable policies and procedures.
* Use knowledge of products and contractual provisions to provide customer service and education, interpreting contractual language to customers and determining the need for managed care initiatives.
* Deliver accurate information to customers in accordance with performance goals and objectives.
* Maintain customer records by updating account information using our business areas enrollment/inquiry tracking system and processes.
* Participate in ongoing education related to new services, industry topics, and skills.
**Essential Qualifications**
* High School Diploma or GED.
* Less than one year of customer service experience.
* Strong interpersonal communication skills.
* Good oral and written communication skills.
* Ability to meet established deadlines and handle multiple customer service demands from internal and external customers.
* Must be able to effectively communicate and provide positive customer service to every internal and external customer.
**Preferred Qualifications**
* Less than 1 year experience in a call center customer service role or experience with medical or insurance terminology.
* Demonstrated skills as an empathetic and compassionate communicator.
* Ability to quickly gain customer trust and confidence.
* Demonstrated PC navigation and data entry skills.
**Knowledge, Skills, and Abilities (KSAs)**
* Successful completion of the training provided.
* Demonstrated skills as an empathetic and compassionate communicator.
* Ability to quickly gain customer trust and confidence.
* Demonstrated PC navigation and data entry skills.
* Strong interpersonal communication skills.
* Good oral and written communication skills.
* Ability to meet established deadlines and handle multiple customer service demands from internal and external customers.
**Salary and Benefits**
* Salary Range: $30,312 - $55,572.
* Comprehensive benefits package, including medical, dental, and vision insurance.
* 401(k) contribution programs.
* Various incentive programs and plans.
* Opportunities for career growth and professional development.
**Work Environment and Culture**
* Remote work environment with flexible scheduling.
* Collaborative and dynamic team environment.
* Opportunities for professional growth and development.
* Recognition and rewards for outstanding performance.
**How to Apply**
If you're a customer service superstar with a passion for healthcare, we want to hear from you! Please visit our website to apply: www.careerzynith.com/careers. careerzynith is an Equal Opportunity (EEO) employer and welcomes applications from diverse candidates.
**Equal Employment Opportunity**
careerzynith is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
**Federal Disclosure and Physical Demands**
Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on health care programs.
**Physical Demands**
The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key, and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.
**Sponsorship in the US**
Must be eligible to work in the U.S. without Sponsorship.
**#LI-AB1**
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**About careerzynith**
careerzynith is a leading healthcare organization dedicated to improving the lives of our members and communities. We're committed to delivering innovative, patient-centered solutions that make a real difference in people's lives. Our team is passionate about making healthcare more accessible, affordable, and compassionate.
**Job Summary**
As an Experienced Customer Service Advocate I, you'll be the first point of contact for our members, providers, and brokers, providing expert guidance and support on a wide range of health, financial, and self-service programs. You'll be responsible for answering complex questions, resolving issues, and providing education on our products and services. If you're a customer service rockstar with a passion for healthcare, we want to hear from you!
**Key Responsibilities**
* Provide first-level problem resolution to member, provider, and broker inquiries via telephone, gathering and researching information to resolve issues based on applicable policies and procedures.
* Use knowledge of products and contractual provisions to provide customer service and education, interpreting contractual language to customers and determining the need for managed care initiatives.
* Deliver accurate information to customers in accordance with performance goals and objectives.
* Maintain customer records by updating account information using our business areas enrollment/inquiry tracking system and processes.
* Participate in ongoing education related to new services, industry topics, and skills.
**Essential Qualifications**
* High School Diploma or GED.
* Less than one year of customer service experience.
* Strong interpersonal communication skills.
* Good oral and written communication skills.
* Ability to meet established deadlines and handle multiple customer service demands from internal and external customers.
* Must be able to effectively communicate and provide positive customer service to every internal and external customer.
**Preferred Qualifications**
* Less than 1 year experience in a call center customer service role or experience with medical or insurance terminology.
* Demonstrated skills as an empathetic and compassionate communicator.
* Ability to quickly gain customer trust and confidence.
* Demonstrated PC navigation and data entry skills.
**Knowledge, Skills, and Abilities (KSAs)**
* Successful completion of the training provided.
* Demonstrated skills as an empathetic and compassionate communicator.
* Ability to quickly gain customer trust and confidence.
* Demonstrated PC navigation and data entry skills.
* Strong interpersonal communication skills.
* Good oral and written communication skills.
* Ability to meet established deadlines and handle multiple customer service demands from internal and external customers.
**Salary and Benefits**
* Salary Range: $30,312 - $55,572.
* Comprehensive benefits package, including medical, dental, and vision insurance.
* 401(k) contribution programs.
* Various incentive programs and plans.
* Opportunities for career growth and professional development.
**Work Environment and Culture**
* Remote work environment with flexible scheduling.
* Collaborative and dynamic team environment.
* Opportunities for professional growth and development.
* Recognition and rewards for outstanding performance.
**How to Apply**
If you're a customer service superstar with a passion for healthcare, we want to hear from you! Please visit our website to apply: www.careerzynith.com/careers. careerzynith is an Equal Opportunity (EEO) employer and welcomes applications from diverse candidates.
**Equal Employment Opportunity**
careerzynith is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
**Federal Disclosure and Physical Demands**
Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on health care programs.
**Physical Demands**
The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key, and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.
**Sponsorship in the US**
Must be eligible to work in the U.S. without Sponsorship.
**#LI-AB1**
Apply To This Job
Apply for this job