**Experienced Customer Service Advisor - Part Time – arenaflex Store**

**Join arenaflex, a leading company in the FMCG industry, as we seek an exceptional Customer Service Advisor to join our team on a part-time basis. This exciting opportunity is perfect for individuals who enjoy delivering outstanding customer experiences and thrive in fast-paced environments.** **About arenaflex** arenaflex is a dynamic and innovative company that prides itself on providing top-notch products and services to its customers. With a strong presence in the FMCG industry, we are committed to delivering exceptional customer experiences that exceed expectations. Our team is passionate about what we do, and we're looking for like-minded individuals to join us on this exciting journey. **Job Summary** We are seeking a highly skilled and experienced Customer Service Advisor to join our team on a part-time basis (17.5 hours per week). As a Customer Service Advisor, you will be the first point of contact for our customers, providing accurate information, advising on our products, and ensuring a seamless customer experience. You will work closely with our team to resolve customer queries, manage product replacements, refunds, and orders, and promote our latest products. **Key Responsibilities** * Handle customer enquiries through various communication channels, including telephone, live chat, social media, and email * Capture information through the customer SAP database * Provide accurate and timely information to customers * Advise customers on our entire product range * Manage product replacements, refunds, and orders * Encourage upgrades to our latest products * Provide relief reception cover as and when required * Work collaboratively with the team to resolve customer queries and improve customer satisfaction **Essential Qualifications** * Prior experience within a Customer Service environment from an FMCG industry * Excellent written and verbal communication skills * Computer literate with a strong understanding of customer service software * Ability to thrive in a fast-paced, pressurized environment * Strong influencing skills to promote our products and services **Desirable Qualifications** * Knowledge of SAP (training will be provided) * Experience working in a part-time or flexible role **Skills and Competencies** * Excellent customer service skills with a focus on delivering exceptional customer experiences * Strong communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities * Strong problem-solving and analytical skills * Ability to work collaboratively as part of a team * Strong influencing skills to promote our products and services **Career Growth Opportunities and Learning Benefits** * Opportunities for career growth and professional development * Training and development programs to enhance your skills and knowledge * Collaborative and supportive work environment * Flexible working arrangements to balance work and personal life **Work Environment and Company Culture** * Work in a dynamic and innovative company that prides itself on delivering exceptional customer experiences * Collaborative and supportive work environment * Flexible working arrangements to balance work and personal life * Opportunities for career growth and professional development **Compensation, Perks, and Benefits** * Competitive hourly rate * Flexible working arrangements * Opportunities for career growth and professional development * Collaborative and supportive work environment * Access to training and development programs **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Note:** arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. Apply for this job