**Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences on America's Fastest and Most Reliable Network**

At arenaflex, we're a human network that reaches across the globe, working behind the scenes to transform the way we connect around the world. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together – lifting up our communities and striving to make an impact to move the world forward. If you're fueled by purpose, and powered by persistence, explore a career with us. Here, you'll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife. **What You'll Be Doing** As an Experienced Customer Sales and Service Representative at arenaflex, you'll be the face of our company, delivering an exceptional customer experience to go along with America's fastest and most reliable network. You'll be the go-to person for customers who rely on us, answering their questions, resolving their issues, and providing them with the best possible service. With your superior sales and customer service skills and excitement for technology, you'll be the perfect fit for this role. **Your Responsibilities Will Include** * Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service * Instilling confidence and loyalty in the customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers * Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience * Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues * Responding to requests from customers about arenaflex products and services * Verifying service order accuracy and completeness and making corrections/changes, as needed * Negotiating the collection of overdue bills * Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business * Managing various systems and work tools while engaging on the phone with customers **What We're Looking For** You are a true consultative salesperson, who is energized by meeting sales goals and building relationships with customers. You take a deep interest in learning about your customers, business challenges, and industry trends. You enjoy the fast pace and urgency needed to manage incidents, and you have no problem juggling multiple priorities. Your empathy and communication skills make it possible for you to diffuse sensitive situations. You take real ownership of customer concerns, and are driven to provide exceptional customer service. While you drive to meet your daily sales goals, you'll help our customers stay connected to what matters the most. **Essential Qualifications** * Related Associate Degree or 2+ years' relevant experience * Customer Service call center experience * Previous collections experience * Experience with selling products and services * Customer service skills * Demonstrated ability to communicate with detail and precision **Preferred Qualifications** * Experience working in a fast-paced, dynamic environment * Proven track record of meeting sales goals and exceeding customer satisfaction targets * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * Familiarity with arenaflex's products and services **Work Environment and Company Culture** As a remote employee, you'll work from home with occasional in-person trainings and meetings. You'll be part of a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. **Compensation, Perks, and Benefits** We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. You'll also have access to our state-of-the-art technology and tools, as well as ongoing training and support to help you succeed in your role. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. You'll have access to ongoing training and development opportunities, as well as mentorship and coaching from experienced professionals. We also offer a range of benefits, including tuition reimbursement, career advancement opportunities, and a comprehensive benefits package. **Equal Employment Opportunity** We're proud to be an equal opportunity employer – and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At arenaflex, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. **How to Apply** If arenaflex and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Job! Apply for this job