**Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences at arenaflex**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy helping others connect to the digital world? If so, we invite you to join the arenaflex team as an Experienced Customer Sales and Service Representative. At arenaflex, we power and empower how people live, work, and play by connecting them to what brings them joy. Our innovative solutions are constantly pushing the boundaries to impact the way people live, work, and play. As a key member of our customer service operations, you will be at the heart of delivering first-class customer service in every interaction. **About arenaflex** arenaflex is a community of people who anticipate, lead, and believe that listening is where learning begins. We come together in crisis and in celebration, lifting our communities and building trust in how we show up, everywhere & always. Our V Team is a place where the true you can learn, grow, and thrive. We do what we love – driving innovation, creativity, and impact in the world. If you're looking for a place to share your ideas freely, even if they're daring or different, join the arenaflex team. **Your Role** As an Experienced Customer Sales and Service Representative, you will be the front line of our customer service operations, delivering exceptional experiences to our customers in every interaction. Your responsibilities will include: * Answering incoming calls from customers and responding to requests about installation, disconnection, changes to service, and arenaflex products and services. * Identifying customer needs and proactively offering our products and services. * Contacting customers by phone or in writing concerning past due payments. * Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues. * Verifying service order accuracy and completeness and making corrections/changes, as needed. * Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business. **What We're Looking For** We're looking for a dedicated customer service professional with amazing communication skills and a positive, professional attitude. You'll thrive in a fast-paced work environment and enjoy helping our customers connect to the digital world. If you have: * A related Associate Degree or 2+ years' relevant experience. * Customer Service call center experience. * Previous collections experience. * Experience with selling products and services. * Customer service skills. * Demonstrated ability to communicate with detail and precision. **Preferred Qualifications** Even better if you have: * A Bachelor's Degree in a related field. * Experience with sales and customer service software. * Knowledge of arenaflex products and services. * Fluency in multiple languages. * Experience working in a remote or virtual environment. **Work Environment and Culture** As a remote role, you'll work from home with occasional in-person trainings and meetings. Our team is a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. **Compensation and Benefits** Our benefits are designed to help you move forward in your career, and in areas of your life outside of arenaflex. From health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance, we've got you covered with our award-winning total rewards package. If you are hired into a California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New York, Rhode Island, Washington, or Washington, D.C. work location, the compensation range for this position is between $648.50 and $1,775.00 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours. **Equal Employment Opportunity** We're proud to be an equal opportunity employer – and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At arenaflex, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. **How to Apply** If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Click the link below to register as a candidate and take the first step towards joining the arenaflex team. Apply Job! **Join the arenaflex Team** At arenaflex, we're committed to empowering our employees to reach their potential and contribute their best. We offer a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. If you're looking for a place to share your ideas freely, even if they're daring or different, join the arenaflex team. Apply for this job