Experienced Customer Sales and Service Representative – Delivering Exceptional Customer Experiences through Technology and Innovative Solutions at blithequark

Welcome to blithequark: Where Innovation Meets Customer Satisfaction At blithequark, we empower people to live, work, and play by connecting them to what brings them joy. We drive innovation, creativity, and impact in the world, and our team is a community of people who anticipate, lead, and believe that listening is where learning begins. If you're looking for a career where you can share your ideas freely, learn, grow, and thrive, then blithequark is the place for you. Our team is dedicated to delivering exceptional customer experiences, and we're looking for talented individuals like you to join our mission. About the Role: Customer Sales and Service Representative As a Customer Sales and Service Representative at blithequark, you will be the face of our company, delivering an exceptional customer experience to our valued customers. With your superior sales and customer service skills and excitement for technology, you will be responsible for answering incoming calls, responding to customer requests, and resolving issues in a timely and professional manner. You will be the go-to person for our customers, providing them with solutions and support to meet their needs and exceed their expectations. Key Responsibilities: Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service Instilling confidence and loyalty in customers through thoughtful listening, utilizing knowledge of blithequark's products and services to effectively service and retain customers Identifying customer needs and proactively offering our products and services to meet monthly sales goals and deliver an outstanding customer experience Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues Responding to requests from customers about blithequark products and services Verifying service order accuracy and completeness and making corrections/changes as needed Negotiating the collection of overdue bills Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business Managing various systems and work tools while engaging with customers on the phone What We're Looking For: We're looking for a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should be a team player with excellent communication and interpersonal skills, able to work in a fast-paced environment and manage multiple priorities. You should be empathetic, able to diffuse sensitive situations, and driven to provide exceptional customer service. If you have a passion for technology and a desire to learn and grow with our company, then we want to hear from you. Essential Qualifications: Related Associate Degree or 2+ years' relevant experience Customer Service call center experience Previous collections experience Experience with selling products and services Customer service skills Demonstrated ability to communicate with detail and precision Preferred Qualifications: Experience working in a remote environment Knowledge of blithequark's products and services Experience with sales and customer service software Ability to work in a team environment and collaborate with colleagues Career Growth Opportunities and Learning Benefits: At blithequark, we're committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, including on-the-job training, mentorship, and career advancement opportunities. Our employees have the opportunity to work on exciting projects, collaborate with talented colleagues, and develop new skills and expertise. We're dedicated to creating a culture of innovation and continuous learning, where our employees can thrive and reach their full potential. Work Environment and Company Culture: At blithequark, we're proud of our diverse and inclusive culture, where everyone feels valued, connected, and empowered to contribute their best. We're committed to creating a collaborative and supportive work environment, where our employees can work together to achieve our goals and make a positive impact on our customers and communities. We offer a range of benefits and perks, including flexible working arrangements, employee recognition programs, and opportunities for community involvement and volunteerism. Compensation, Perks, and Benefits: We offer a competitive compensation package, including a salary range of $579.50 to $1,718.00 per week, depending on location and experience. Our employees also receive a range of benefits, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance. We're committed to providing a total rewards package that recognizes and rewards our employees' contributions and supports their well-being and career growth. Conclusion: If you're looking for a challenging and rewarding career with a company that values innovation, customer satisfaction, and employee growth, then blithequark is the place for you. As a Customer Sales and Service Representative, you'll have the opportunity to make a real difference in the lives of our customers, while developing your skills and expertise in a dynamic and supportive environment. So why not apply today and join our team of talented and dedicated professionals at blithequark? Apply for this job