**Experienced Customer Research & Analytics Specialist II – Global Insights Strategy**

At arenaflex, we're on a mission to revolutionize the way we understand our customers and drive business growth through data-driven insights. As a seasoned Customer Research & Analytics Specialist II, you'll play a pivotal role in shaping our customer-centric approach and delivering actionable recommendations that drive business success. **About arenaflex** arenaflex is a global leader in information and analytics, dedicated to advancing science and improving health outcomes for the benefit of society. With a rich publishing heritage and a passion for innovation, we combine quality information and vast data sets with analytics to support visionary science and research, health education, and interactive learning. Our team is committed to harnessing the power of data to create a more sustainable future and partner for a better world. **Join Our High-Performing Customer and Market Insights Team** We're seeking an enthusiastic and ambitious Senior Research Executive to join our Customer and Market Insights team. As a key member of our team, you'll contribute to all stages of the research process, from stakeholder consultation and questionnaire design to detailed analysis and insight delivery. You'll work closely with internal teams and external research agencies to deliver strategic research projects and drive business growth through data-driven insights. **Key Responsibilities:** * Manage customer satisfaction programmes, including survey refinement and quarterly reporting * Deliver strategic research projects by planning, designing, and analyzing market studies * Present findings with clarity and actionable recommendations * Collaborate with internal teams and external research agencies * Ensure accuracy and consistency across all insights and analysis * Support colleagues undertaking research with advice and best practices **Requirements:** * Market research experience with demonstrated expertise in generating insights * Degree-level education and a relevant research qualification * Excellent analytical and problem-solving skills * Perfect written and spoken English * Strong project management skills and ability to work across multiple deadlines * Proficiency in Microsoft Office Access and SharePoint * Knowledge of SPSS and R is beneficial * Confident presentation skills and visual storytelling ability **Work in a Way that Works for You** We believe in promoting a healthy work-life balance across the organization, with various flexible and remote working options available to employees. Our goal is to create a supportive and inclusive work environment that allows you to thrive and grow in your career. **Working for You** We know that your wellbeing and happiness are key to a long and successful career. That's why we offer a range of benefits and perks to support your physical, mental, and financial wellbeing. These include: * Generous holiday allowance with the option to buy additional days * Health screening, eye care vouchers, and private medical benefits * Wellbeing programs * Life assurance * Access to a competitive contributory pension scheme * Save As You Earn share option scheme * Travel Season ticket loan * Electric Vehicle Scheme * Optional Dental Insurance * Maternity, paternity, and shared parental leave * Employee Assistance Programme * Access to emergency care for both the elderly and children * RECARES days, giving you time to support the charities and causes that matter to you * Access to employee resource groups with dedicated time to volunteer * Access to extensive learning and development resources * Access to employee discounts scheme via Perks at Work **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping you grow and develop your skills and expertise. We offer a range of learning and development opportunities, including: * Access to online training and development resources * Mentorship and coaching programs * Opportunities for career advancement and professional growth * Collaborative and supportive team environment **Work Environment and Company Culture Highlights** Our office is located in Oxford, Manila, and New York, with various flexible and remote working options available to employees. We promote a healthy work-life balance and offer a range of benefits and perks to support your wellbeing and happiness. **Compensation, Perks, and Benefits** We offer a competitive salary and benefits package, including: * Generous holiday allowance * Health screening, eye care vouchers, and private medical benefits * Wellbeing programs * Life assurance * Access to a competitive contributory pension scheme * Save As You Earn share option scheme * Travel Season ticket loan * Electric Vehicle Scheme * Optional Dental Insurance * Maternity, paternity, and shared parental leave * Employee Assistance Programme * Access to emergency care for both the elderly and children * RECARES days, giving you time to support the charities and causes that matter to you * Access to employee resource groups with dedicated time to volunteer * Access to extensive learning and development resources * Access to employee discounts scheme via Perks at Work **How to Apply** If you're passionate about customer research and analytics and want to join a high-performing team that's shaping the future of our industry, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Opportunities Employer** arenaflex is an equal opportunities employer, committed to promoting diversity and inclusion in the workplace. We welcome applications from all qualified candidates and are proud to be an inclusive and supportive employer. **Disability Support** We're committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or contacting us at [insert contact information]. **Scam Alert** Please be aware that criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. **Candidate Privacy Policy** Please read our Candidate Privacy Policy to understand how we collect, use, and protect your personal data. **Apply Now** Don't miss this opportunity to join our high-performing Customer and Market Insights team and drive business growth through data-driven insights. Apply now to become an Experienced Customer Research & Analytics Specialist II at arenaflex! Apply for this job