**Experienced Customer Research Analyst – Remote Opportunity at arenaflex**

At arenaflex, we're on a mission to revolutionize the way we understand and connect with our customers. As a global, digitally led omnichannel specialty retailer of apparel and accessories, we're committed to offering products of enduring quality and exceptional comfort that support our customers on their journey to being and becoming who they are. We're seeking an experienced Customer Research Analyst to join our team, working remotely across the U.S. to help us uncover valuable insights that drive business decisions and shape our brand strategies. **About arenaflex** arenaflex is a global leader in the fashion retail industry, operating a family of brands that includes abercrombie & fitch, YPB, abercrombie kids, Hollister, and Gilly Hicks. With over 750 stores across North America, Europe, Asia, and the Middle East, as well as e-commerce sites, we're dedicated to providing our customers with a seamless and engaging shopping experience. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as a trusted and beloved brand. **Job Description** As a Customer Research Analyst at arenaflex, you'll play a critical role in helping us understand our customers' values, attitudes, and preferences. You'll design and implement robust customer research initiatives, working closely with cross-functional teams to ensure that customer insights are effectively incorporated into our brand strategies and business decision-making. Your expertise in customer research, analytics, and communication will help us tell a cohesive and actionable story that inspires business action. **Key Responsibilities** * Execute primary research initiatives, including writing briefs, programming surveys, moderating research engagements, synthesizing actions/recommendations, and delivering concise/impactful written reports * Influence business actions based on customer insights synthesized from primary and secondary research * Work collaboratively with cross-functional analytics and insights teams to bring the holistic customer narrative to life for internal business stakeholders * Contribute to the ongoing evolution of the Customer Insights discipline at arenaflex, especially as it relates to learning about and strategically implementing new research technologies and techniques * Additional responsibilities may include research community management, project management, recruiting, report cataloguing, brand health tracking, etc. **What You Need to Bring** * 4-year college degree or equivalent experience * 4-5 years in a customer/marketing research, analytics, or other related role * 2+ years of experience conducting primary quant and qual research utilizing research communities/panels, survey platforms (e.g., Qualtrics, Alchemer), and MS Office programs (e.g., Excel, PowerPoint) * Methodological expertise and excellence with the ability and passion to implement research best practices to tell a cohesive and actionable story * Experience conducting advanced quantitative methodologies such as segmentation, Max/Diff, Conjoint, longitudinal brand tracking, and comfortable moderating qualitative engagements such as focus groups and IDIs * Proven ability to independently drive projects to conclusion and work effectively with a variety of cross-functional partners from various levels within a company * Excellent verbal and written communication skills * A deep empathy for both the customer and your team's goals * Willingness to travel – quarterly domestic travel will be a requirement of this role * Experience working in a Retail/eCommerce environment is strongly preferred **Our Company Culture** At arenaflex, we lead with purpose and always put our people first. We're proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities, and additional time off to give back to our global communities. **Benefits & Perks** As an arenaflex associate, you'll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. We're committed to providing competitive and comprehensive benefits that align with our company's culture and values, including: * Incentive bonus program * Annual companywide review process * Flexible spending accounts * Medical, dental, and vision insurance * Life and disability insurance * Associate assistance program * Paid parental and adoption leave * Access to fertility and adoption benefits through Carrot * Access to mental health and wellness app, Headspace * Paid time off and one paid volunteer day per year, allowing you to give back to your community * Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles and six work from anywhere weeks per year) * Seven associate wellness half days per year * Merchandise discount on all of our brands * Opportunities for career advancement, we believe in promoting from within * Access to multiple Associate Resource Groups * Global team of people who will celebrate you for being YOU! **Additional Information** arenaflex is an equal opportunity employer. This role allows for remote work across the U.S. Therefore, in states and cities that require the hourly or salary compensation or pay range to be included in a job posting, the recruiting pay range for this position is $90,000 - $100,000. Factors that may be used to determine your actual salary may include your specific skills, your years of experience, your work location, comparison to other employees in similar or related roles, or market demands. The range may be modified in the future. **How to Apply** If you're passionate about customer research, analytics, and communication, and you're looking for a challenging and rewarding role that will help you grow your career, we encourage you to apply for this opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. Apply for this job