**Experienced Customer Representative (Dutch-speaking) - Global Apparel & Footwear - Remote Opportunity at arenaflex**

Experience the power of a game-changing career with arenaflex, a global leader in technology and services that powers the brands of tomorrow. We help world-renowned brands—those you use every day—elevate their businesses with technology and integrated solutions in over 70 countries. We're proud to consistently earn accolades like "World’s Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture.” **Join our team as a Customer Representative in Portugal (Remote) and take the next step in your career journey!** In this role, you'll ensure that performance goals are met across all operations while fulfilling client expectations tied to operational excellence, including high targets for quality, efficiency, and customer journey improvement. You’ll also play an active role in ensuring client guidelines are followed, driving service improvements, and contributing to customer satisfaction. **Career growth and personal development at arenaflex** We’ll equip you with the training, cutting-edge technologies, and ongoing support you need to thrive. At arenaflex, there’s tremendous potential for career and personal growth. About 80% of our managers and leaders have been promoted from within! That’s why we offer a variety of FREE Learning and Leadership Development programs to set you on the path toward the career you’ve always dreamed of. **What you will do in this role** As a Customer Representative, your responsibilities will include: * Delivering exceptional customer service and assisting sellers through various communication channels, including phone, email, and chat across a variety of areas. * Providing customer support throughout the entire process, from sale, delivery, and return, to refund and warranty. * Maintaining KPI metrics within targets and ensuring closed cases per hour meet SLA levels. **Your qualifications** arenaflex could be the perfect fit for you if: * You have a high level of Dutch (oral and written) and fluency in English. * You have experience in customer service. * You maintain a professional, approachable, and supportive attitude. * You have the ability to actively listen, educate, and extract relevant information efficiently. * You possess excellent written and verbal communication skills, including proficiency with email, phone, and organizational abilities. * You demonstrate adaptability and flexibility in a dynamic, fast-paced environment. * You have the conditions to work from home, including access to a router, private office space, and good internet speed. If you don’t check every single box, we still encourage you to apply. We’ll do our best to match you with the right job, whether this one or another role. **What’s in it for you** In this role, we offer a range of benefits to support your unique lifestyle: * Full-time, indefinite contracts (negotiable based on experience and client needs). * Competitive salary. * Work At Home in Portugal. * Bring-a-friend (referral) bonus opportunities. * Full paid training on the company and your specific project. * Career development programs. **Experience the best version of you!** If this sounds like the perfect next step in your career journey, we want to hear from you. Apply today and find out why over 440k+ game-changers worldwide call arenaflex their “employer of choice.” **arenaflex is an equal-opportunity employer** We’re proudly united as one team, one company, globally. We are committed to providing equal employment opportunities to all candidates and creating a work environment free from discrimination and harassment. All recruitment practices are based on business needs, job requirements, and professional qualifications, regardless of race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. **Eligibility to work** In line with Portugal’s law, only applicants legally authorized to work in Portugal will be considered for this position. **Location:** PRT Work From Home - Direct **Language Requirements:** Dutch **Time Type:** If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents. Originally posted on arenaflex **About arenaflex** arenaflex is a global leader in technology and services that powers the brands of tomorrow. We help world-renowned brands—those you use every day—elevate their businesses with technology and integrated solutions in over 70 countries. We're proud to consistently earn accolades like "World’s Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture.” **Our company culture** At arenaflex, we believe in creating a work environment that is inclusive, diverse, and supportive. We're committed to providing equal employment opportunities to all candidates and creating a workplace free from discrimination and harassment. Our company culture is built on the principles of respect, empathy, and open communication. **Our benefits** We offer a range of benefits to support your unique lifestyle, including: * Competitive salary * Full-time, indefinite contracts (negotiable based on experience and client needs) * Work At Home in Portugal * Bring-a-friend (referral) bonus opportunities * Full paid training on the company and your specific project * Career development programs **Our learning and development programs** We offer a variety of FREE Learning and Leadership Development programs to set you on the path toward the career you’ve always dreamed of. Our programs are designed to help you develop the skills and knowledge you need to succeed in your role and beyond. **Our career growth opportunities** At arenaflex, there’s tremendous potential for career and personal growth. About 80% of our managers and leaders have been promoted from within! We offer a range of career development opportunities, including mentorship programs, training and development programs, and opportunities for advancement. **Our work environment** We're a dynamic and fast-paced company that values innovation, creativity, and collaboration. Our work environment is designed to support your success, with a range of tools and resources available to help you do your best work. **Our commitment to diversity and inclusion** We're committed to creating a workplace that is inclusive, diverse, and supportive. We believe that diversity and inclusion are essential to our success and are committed to providing equal employment opportunities to all candidates. **Our eligibility requirements** In line with Portugal’s law, only applicants legally authorized to work in Portugal will be considered for this position. **Our language requirements** We require a high level of Dutch (oral and written) and fluency in English. **Our time type** We offer a range of flexible work arrangements, including full-time, part-time, and remote work options. **Our application process** To apply for this role, please submit your application through our website. We'll review your application and contact you if we'd like to schedule an interview. **Our contact information** If you have any questions or would like more information about this role, please don’t hesitate to contact us. We look forward to hearing from you! Apply for this job