**Experienced Customer Operations Specialist – Remote Part-Time Opportunity**

At arenaflex, we're revolutionizing the way non-profit organizations conduct online raffles with our innovative web hosting platform. As a growing startup, we're dedicated to continually improving our platform and expanding our reach to help more charities and community groups achieve their fundraising goals. We're now seeking a highly skilled and motivated Customer Operations Specialist to join our remote team on a part-time basis. **About arenaflex** arenaflex is a pioneering web hosting platform that empowers non-profit organizations to conduct online raffles efficiently and effectively. Our platform offers a user-friendly, compliant solution that simplifies the process of running raffles, allowing charities and community groups to focus on their core missions while maximizing their fundraising potential. Our innovative features include: * Easy-to-use raffle creation and management tools * Secure payment processing * Automated ticket generation and distribution * Real-time reporting and analytics * Compliance features to help organizations adhere to local regulations **The Role** We're seeking a Customer Operations Specialist to work remotely for 20 hours per week. While 1:00 PM - 5:00 PM AEST, Monday to Friday is ideal, we offer flexibility in scheduling these hours to accommodate the right candidate. As a Customer Operations Specialist, you will be responsible for: * Managing customer support via email and phone * Handling inbound sales inquiries * Creating user guides and documentation * Assisting in developing outbound sales strategies (with potential commission structure) * Learning and advising on Australian raffle regulations * Becoming an expert in arenaflex's platform and features * Managing and resolving support tickets efficiently * Guiding clients through permit applications and raffle setup processes * Staying updated on industry trends and regulatory changes * Contributing to various projects as needed **Key Responsibilities:** * Provide exceptional customer support via email and phone, ensuring timely and effective resolution of customer inquiries * Handle inbound sales inquiries, providing information and guidance on arenaflex's platform and features * Create user guides and documentation to support customer understanding and adoption of our platform * Assist in developing outbound sales strategies, including potential commission structures * Stay up-to-date on Australian raffle regulations, providing expert advice and guidance to clients * Develop and maintain in-depth knowledge of arenaflex's platform and features, providing expert support and guidance to clients * Manage and resolve support tickets efficiently, ensuring timely and effective resolution of customer issues * Guide clients through permit applications and raffle setup processes, ensuring seamless onboarding and adoption of our platform * Stay updated on industry trends and regulatory changes, providing expert advice and guidance to clients **Qualifications:** * Excellent communication skills (written and verbal) * Strong problem-solving abilities * Proficiency with technology and quick learner of new systems * Self-motivated and able to work independently * Adaptable to a fast-paced, evolving startup environment * Previous customer service experience preferred * Interest in or experience with non-profit sector is a plus * Reliable internet connection and quiet work environment for remote work **What We Offer:** * Remote work opportunity * Part-time schedule (20 hours/week, flexible scheduling) * Competitive hourly rate of $30 per hour * Superannuation at 11% of earnings * Pro-rata entitlements for annual leave and sick leave * Public holiday entitlements * Opportunity for growth into a full-time operations role as the company expands * Chance to make a real impact in a small, growing business **Why Join arenaflex?** * Be part of a dynamic and innovative startup that's making a real difference in the non-profit sector * Work with a talented and passionate team that's dedicated to delivering exceptional customer support and service * Enjoy a flexible and remote work arrangement that allows you to balance your work and personal life * Develop your skills and expertise in a fast-paced and evolving startup environment * Contribute to the growth and success of a company that's committed to making a positive impact **How to Apply:** If you're a motivated and experienced customer operations professional looking for a new challenge, we'd love to hear from you! Please submit your application, including your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! Apply Now Apply for this job