**Experienced Customer Operations Specialist – Part-Time Remote Role at arenaflex**

At arenaflex, we're revolutionizing the way non-profit organizations conduct online raffles with our innovative web hosting platform. As a growing startup, we're dedicated to continually improving our platform and expanding our reach to help more non-profits achieve their fundraising goals. We're now seeking a highly skilled and motivated Customer Operations Specialist to join our remote team. **About arenaflex** arenaflex is an innovative web hosting platform that empowers non-profit organizations to conduct online raffles efficiently and effectively. Our platform offers a user-friendly, compliant solution that simplifies the process of running raffles, allowing charities and community groups to focus on their core missions while maximizing their fundraising potential. With a strong focus on innovation and customer satisfaction, we're committed to helping non-profits succeed in their fundraising endeavors. **Our Platform Features** Our platform offers a range of features that make it easy for non-profits to run successful online raffles, including: * Easy-to-use raffle creation and management tools * Secure payment processing * Automated ticket generation and distribution * Real-time reporting and analytics * Compliance features to help organizations adhere to local regulations **The Role** We're seeking a Customer Operations Specialist to work remotely for 20 hours per week. While 1:00 PM - 5:00 PM AEST, Monday to Friday is ideal, we offer flexibility in scheduling these hours to accommodate the right candidate. As a Customer Operations Specialist, you'll be responsible for managing customer support via email and phone, handling inbound sales inquiries, creating user guides and documentation, and assisting in developing outbound sales strategies. You'll also have the opportunity to learn and advise on Australian raffle regulations, become an expert in arenaflex's platform and features, and contribute to various projects as needed. **Key Responsibilities** * Manage customer support via email and phone * Handle inbound sales inquiries * Create user guides and documentation * Assist in developing outbound sales strategies (with potential commission structure) * Learn and advise on Australian raffle regulations * Become an expert in arenaflex's platform and features * Manage and resolve support tickets efficiently * Guide clients through permit applications and raffle setup processes * Stay updated on industry trends and regulatory changes * Contribute to various projects as needed **Qualifications** * Excellent communication skills (written and verbal) * Strong problem-solving abilities * Proficiency with technology and quick learner of new systems * Self-motivated and able to work independently * Adaptable to a fast-paced, evolving startup environment * Previous customer service experience preferred * Interest in or experience with non-profit sector is a plus * Reliable internet connection and quiet work environment for remote work **What We Offer** * Remote work opportunity * Part-time schedule (20 hours/week, flexible scheduling) * Competitive hourly rate of $30 per hour * Superannuation at 11% of earnings * Pro-rata entitlements for annual leave and sick & carer's leave * Public holiday entitlements * Opportunity for growth into a full-time operations role as the company expands * Chance to make a real impact in a small, growing business **Why Join arenaflex?** At arenaflex, we're passionate about helping non-profits succeed in their fundraising endeavors. We're a dynamic and innovative team that's committed to making a real difference in the world. If you're a resourceful, tech-savvy individual looking to grow with an exciting startup and help non-profits succeed, we want to hear from you! **How to Apply** To apply for this exciting role, please send your resume and a few sentences explaining why you are interested and would be a good fit for this role at arenaflex to [insert email address]. We can't wait to hear from you! **Your Future Starts Here** Don't miss out on this exciting opportunity to join our remote team at arenaflex. We're looking forward to hearing from you and exploring how you can contribute to our mission to help non-profits succeed in their fundraising endeavors. Apply now and take the first step towards a rewarding career with arenaflex! ```html Join Our Team At arenaflex, we're passionate about helping non-profits succeed in their fundraising endeavors. We're a dynamic and innovative team that's committed to making a real difference in the world. What We're Looking For Excellent communication skills (written and verbal) Strong problem-solving abilities Proficiency with technology and quick learner of new systems Self-motivated and able to work independently Adaptable to a fast-paced, evolving startup environment Previous customer service experience preferred Interest in or experience with non-profit sector is a plus Reliable internet connection and quiet work environment for remote work What We Offer Remote work opportunity Part-time schedule (20 hours/week, flexible scheduling) Competitive hourly rate of $30 per hour Superannuation at 11% of earnings Pro-rata entitlements for annual leave and sick & carer's leave Public holiday entitlements Opportunity for growth into a full-time operations role as the company expands Chance to make a real impact in a small, growing business How to Apply To apply for this exciting role, please send your resume and a few sentences explaining why you are interested and would be a good fit for this role at arenaflex to [insert email address]. We can't wait to hear from you! Join Our Team Today Don't miss out on this exciting opportunity to join our remote team at arenaflex. We're looking forward to hearing from you and exploring how you can contribute to our mission to help non-profits succeed in their fundraising endeavors. Apply now and take the first step towards a rewarding career with arenaflex! ``` Apply for this job