Experienced Customer Onboarding Success Team Leader for Hospitality Industry - arenaflex
Introduction to arenaflex
At arenaflex, we are passionate about driving growth and innovation for our clients, employees, and the community. With over 35 years of experience in generating revenue for the most innovative tech companies globally, we have established ourselves as a leader in outsourced B2B demand, sales, customer success, and revenue operations solutions. Our commitment to cultivating career advancements for our people and supporting them through mentorship, leadership, and career-development programs has earned us a reputation as a top employer in our industry.
About the Customer Onboarding & Success Team Leader Role
We are seeking an exceptional Customer Onboarding & Success Team Leader to join our team at arenaflex. As a leader, motivator, and inspirer, you will be responsible for managing, coaching, and mentoring a team of customer-focused professionals to reach targets and KPIs aligned with the expectations of our clients and arenaflex. If you have a passion for the hospitality industry and a successful background in account management, sales, customer support, customer success, or client relations, we would love to hear from you.
Key Responsibilities
Adherence to daily, weekly, and monthly KPIs to ensure team performance and efficiency
Creation and implementation of systems and processes that drive efficiency and performance
Leadership, motivation, and inspiration of team members to achieve exceptional results
Hiring and recruitment of new talent as needed to maintain a high-performing team
Management, coaching, and mentoring of a team of sales agents across multiple sales disciplines to achieve targets and KPIs
Maintenance of a hands-on approach while adjusting to client demands and strategies
Gathering a strong understanding of client offerings to enable the team to effectively support clients across differing EMEA territories
Creation of a culture of focus, teamwork, and outstanding performance within the team
Driving strong thought leadership within a wider sales team to promote innovation and excellence
Adherence to team goals as agreed by the client to ensure alignment and satisfaction
Ownership of day-to-day operations in partnership with client contact and Program Manager to ensure seamless execution
Responsibility for performance discipline, employee scheduling and attendance, time-card approvals, performance evaluations, and associated management functions
Partnership with sales operations, quality assurance, and training departments to ensure alignment and support
Development and implementation of personal development plans for representatives to promote growth and development
Analysis of data to identify strategic opportunities and implementation of data-driven recommendations to drive sales growth
Maintenance of a strong understanding of technical integrations with software partners to provide adequate support to clients
Essential Qualifications
4+ years of experience in account management, partner support, technical support, customer experience, customer success, or sales
1+ year of experience as a leader, coach, trainer, or senior representative
Proficiency in CRM software, specifically working with leads and opportunities
Excellent communication and presentation skills, with the ability to engage with clients via phone, email, and video
Strong quantitative skills and the ability to interpret and apply data to drive decision-making
Exceptional time management and prioritization abilities
Comfort working at both strategic and tactical levels in ambiguous environments
Ability to work within tight deadlines, adapt to changing priorities, and balance short-term needs with long-term initiatives
Fluency in English
Fluency in French, Italian, or Spanish is a benefit
Preferred Qualifications
Experience working in the hospitality industry or a related field
Knowledge of sales operations, quality assurance, and training departments
Experience with technical integrations with software partners
Strong understanding of client needs and expectations
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to providing our employees with valuable opportunities for growth and development. As a Customer Onboarding & Success Team Leader, you will have access to:
Comprehensive training and career development opportunities
Education reimbursement to support ongoing learning and development
Mentorship and leadership programs to promote career advancement
Opportunities for promotion and advancement within the company
Work Environment and Company Culture
At arenaflex, we pride ourselves on our award-winning workplace culture and commitment to our employees' well-being. As a member of our team, you can expect:
A supportive and collaborative work environment
A culture of focus, teamwork, and outstanding performance
Opportunities for socialization and team-building activities
A commitment to diversity, equity, and inclusion
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
Basic salary per annum of €48,000
Additional variable bonus component of €12,000 per annum
Comprehensive VHI Health cover from day one
Paid birthday leave
Child/Dependent care reimbursement
Personal Hardship Loan Program
Mental health and 24/7 employee assistance program
Bike To Work Scheme / Taxsaver Leap Card Scheme
Top-performer and tenure awards
Conclusion
If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for the Customer Onboarding & Success Team Leader role at arenaflex. With our commitment to growth, innovation, and employee well-being, we offer a unique and rewarding work environment that will support your career advancement and personal growth. Don't miss this opportunity to join our team and contribute to our mission of driving success for our clients and employees. Apply now to take the first step towards an exciting and fulfilling career with arenaflex.
Apply Now
At arenaflex, we are passionate about driving growth and innovation for our clients, employees, and the community. With over 35 years of experience in generating revenue for the most innovative tech companies globally, we have established ourselves as a leader in outsourced B2B demand, sales, customer success, and revenue operations solutions. Our commitment to cultivating career advancements for our people and supporting them through mentorship, leadership, and career-development programs has earned us a reputation as a top employer in our industry.
About the Customer Onboarding & Success Team Leader Role
We are seeking an exceptional Customer Onboarding & Success Team Leader to join our team at arenaflex. As a leader, motivator, and inspirer, you will be responsible for managing, coaching, and mentoring a team of customer-focused professionals to reach targets and KPIs aligned with the expectations of our clients and arenaflex. If you have a passion for the hospitality industry and a successful background in account management, sales, customer support, customer success, or client relations, we would love to hear from you.
Key Responsibilities
Adherence to daily, weekly, and monthly KPIs to ensure team performance and efficiency
Creation and implementation of systems and processes that drive efficiency and performance
Leadership, motivation, and inspiration of team members to achieve exceptional results
Hiring and recruitment of new talent as needed to maintain a high-performing team
Management, coaching, and mentoring of a team of sales agents across multiple sales disciplines to achieve targets and KPIs
Maintenance of a hands-on approach while adjusting to client demands and strategies
Gathering a strong understanding of client offerings to enable the team to effectively support clients across differing EMEA territories
Creation of a culture of focus, teamwork, and outstanding performance within the team
Driving strong thought leadership within a wider sales team to promote innovation and excellence
Adherence to team goals as agreed by the client to ensure alignment and satisfaction
Ownership of day-to-day operations in partnership with client contact and Program Manager to ensure seamless execution
Responsibility for performance discipline, employee scheduling and attendance, time-card approvals, performance evaluations, and associated management functions
Partnership with sales operations, quality assurance, and training departments to ensure alignment and support
Development and implementation of personal development plans for representatives to promote growth and development
Analysis of data to identify strategic opportunities and implementation of data-driven recommendations to drive sales growth
Maintenance of a strong understanding of technical integrations with software partners to provide adequate support to clients
Essential Qualifications
4+ years of experience in account management, partner support, technical support, customer experience, customer success, or sales
1+ year of experience as a leader, coach, trainer, or senior representative
Proficiency in CRM software, specifically working with leads and opportunities
Excellent communication and presentation skills, with the ability to engage with clients via phone, email, and video
Strong quantitative skills and the ability to interpret and apply data to drive decision-making
Exceptional time management and prioritization abilities
Comfort working at both strategic and tactical levels in ambiguous environments
Ability to work within tight deadlines, adapt to changing priorities, and balance short-term needs with long-term initiatives
Fluency in English
Fluency in French, Italian, or Spanish is a benefit
Preferred Qualifications
Experience working in the hospitality industry or a related field
Knowledge of sales operations, quality assurance, and training departments
Experience with technical integrations with software partners
Strong understanding of client needs and expectations
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to providing our employees with valuable opportunities for growth and development. As a Customer Onboarding & Success Team Leader, you will have access to:
Comprehensive training and career development opportunities
Education reimbursement to support ongoing learning and development
Mentorship and leadership programs to promote career advancement
Opportunities for promotion and advancement within the company
Work Environment and Company Culture
At arenaflex, we pride ourselves on our award-winning workplace culture and commitment to our employees' well-being. As a member of our team, you can expect:
A supportive and collaborative work environment
A culture of focus, teamwork, and outstanding performance
Opportunities for socialization and team-building activities
A commitment to diversity, equity, and inclusion
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
Basic salary per annum of €48,000
Additional variable bonus component of €12,000 per annum
Comprehensive VHI Health cover from day one
Paid birthday leave
Child/Dependent care reimbursement
Personal Hardship Loan Program
Mental health and 24/7 employee assistance program
Bike To Work Scheme / Taxsaver Leap Card Scheme
Top-performer and tenure awards
Conclusion
If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for the Customer Onboarding & Success Team Leader role at arenaflex. With our commitment to growth, innovation, and employee well-being, we offer a unique and rewarding work environment that will support your career advancement and personal growth. Don't miss this opportunity to join our team and contribute to our mission of driving success for our clients and employees. Apply now to take the first step towards an exciting and fulfilling career with arenaflex.
Apply Now