**Experienced Customer Onboarding Specialist – Web & Cloud Application Deployment**

At arenaflex, we're dedicated to creating a safer world by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity. Our mission is to save lives and minimize loss, and we're looking for a talented Customer Onboarding Specialist to join our team. **About arenaflex** arenaflex is a leading provider of threat intelligence, emergency communication, and travel risk management solutions. Our award-winning platform helps organizations protect their people and businesses through all phases of an emergency. With a focus on customer success, we've built a reputation for delivering exceptional service and support to our clients. **Our Core Values** At arenaflex, we're driven by a set of core values that guide everything we do: * We're humans, not robots – we prioritize empathy and understanding in all our interactions. * Customers always come first – we're committed to delivering exceptional service and support. * We work better together – collaboration and teamwork are at the heart of everything we do. * Simplicity is our strength – we strive to make complex solutions easy to use and understand. * Our reputation is priceless – we're dedicated to building trust and credibility with our customers. * Hard work pays off – we're passionate about delivering results and making a real impact. **Job Description** We're seeking an experienced Customer Onboarding Specialist to join our Customer Success team. As a Customer Onboarding Specialist, you'll be responsible for guiding our SMB customers through the onboarding and implementation process. You'll work closely with our customers to understand their goals and objectives, and provide expert guidance and support to ensure a successful deployment. **Key Responsibilities** * Act as the primary owner of dozens of concurrent SMB customer implementations * Lead initial customer kickoff meeting, initiating conversation on goals and setting mutually agreed upon expectations for the implementation project and timeline * Facilitate regular implementation working sessions with the customer, navigating customer objections when warranted * Clearly communicate action items across internal and external teams and provide regular project updates to the customer * Sensitively manage and interpret data, consulting on data imports and automations * Strategize with the larger Customer Operations team to provide industry-specific best practices and proven arenaflex solutions, accounting for customer goals and use cases * Respond to customer inquiries in a thoughtful and timely manner, displaying ownership in all interactions * Diligently manage implementation milestones and overall project status internally in Gainsight * Ensure visibility for the dedicated CSM throughout implementation, leading to a seamless IM-to-CSM handoff once the customer is deployed * Actively participate in a cross-functional feedback loop with Leadership and Product Management teams to continuously improve and scale the SMB implementation experience * Contribute to arenaflex's culture, values, and vision for the future **Requirements** * 2+ years' experience in a customer-facing role in a SaaS environment * 1+ years' experience guiding customers through the onboarding and implementation lifecycle * Experience using a CRM system such as: Salesforce, Gainsight, HubSpot, Zendesk * Desire to work with a high volume of customers and range of customer profiles * Excellent project management skills with proven ability to prioritize competing tasks * Strong English language skills – written and verbal * Strong listening and creative problem-solving skills * Self-motivated and action-oriented, yet willing to work within a team environment * Enthusiasm in collaborating with all members of our team (Customer Success, Customer Support, Technical Solutions, Sales, Marketing, Product Management, and Engineering) * The aptitude to learn and be coached **What We Offer** * Competitive Base Salary * Annual Company Bonus * 100% Employer-Paid Medical, Dental, and Vision Coverage * Parental Leave Program * Christmas Bonus (Aguinaldo) * Generous Vacation and Holiday Policy * Monthly Work-from-Home Stipend * All Necessary Equipment Provided: Laptop, monitor, and accessories * Recognition & Rewards: We celebrate wins big and small * Language Immersion Program with employees spread out across the globe (English, Spanish, etc...depending on your interest) * Continuous Learning & Growth: From mentorship and tech talks to personalized 1:1 career development sessions, we’re deeply committed to investing in your professional journey * Award Winning Culture: We’re passionate about the meaningful work we do—and even more grateful for the incredible people we get to do it with! **Why Join arenaflex?** At arenaflex, we're passionate about creating a safer world and making a real impact. We're a dynamic and growing company with a strong culture and values. We're committed to investing in our employees and providing opportunities for growth and development. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service and support, we'd love to hear from you! **How to Apply** If you're interested in this exciting opportunity, please submit your application through our website. We can't wait to hear from you! **Note** arenaflex is an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Apply for this job